Hotel Dekat Muzium Batam Raja Ali Haji

"Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time...

"Clean"

"House to small for 5 pax. Book for 5 pax but only get towel and other amenities for 4 pax. Location is great just beside the ferry terminal."

"La chambre etait tres propre, lendroit est bien située et tranquille. Les equipements sont neuf et fonctionne bien"

"Friendly Staff"

"Aircon is leaking, floor is dirty, bed n pillow bis smelly overall is bad. No free shutter bus also, breakfast shall provide but fail n no explanation or compensate."

"Check in was very inconvinience. Communicatiion break down. Should improve on this"

"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it."

"Had a short stay in Ayola hence did not try out the spa. The room I had was a twin bedded and condition of the room was fine, except that there's no hairdryer in the room. The toilet had a bad sewage smell which fortunately for me, I had some lemongrass essential oil with me, which I had literally poured into the drainage and it helps, had to do daily for the 2 nights. Didn't use the swimming pool but heard from one of the house guest, that the pool needs cleaning. The Restaurant staff are...

"I like the breakfast, very delicious Good experience and Good value for money"

"No cleaning done . They only offer late checkout and start cleaning at 4pm"

"Location good. Lobby service good too. "