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Reviews of Mercure Hotel Muenchen am Olympiapark

3 out of 5
Mercure Hotel Muenchen am Olympiapark
Leonrodstr. 79, Munich, BY

Reviews

8.2

Very good

Rating 10 - Excellent. 167 out of 556 reviews" "
Rating 8 - Good. 298 out of 556 reviews" "
Rating 6 - Okay. 74 out of 556 reviews" "
Rating 4 - Poor. 12 out of 556 reviews" "
Rating 2 - Terrible. 5 out of 556 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The location close to the tram stop was good for getting around. The breakfast was very good.
Stayed 7 nights in Dec 2023

10/10 Excellent

kutlay

Stayed 5 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a short walk from the tram system, so very easy to navigate the city. Simple check in and out.

8/10 Good

Jose

Stayed 2 nights in Sep 2023

10/10 Excellent

Seong

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Aug 2023
Response from The Team of Mercure Hotel Munich Olympiapark on 30 Aug 2023
Dear Mr Seong,Thank you for your feedback!Best regards

8/10 Good

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as above
Stayed 2 nights in Jul 2023
Response from The Team of Mercure Hotel Munich Olympiapark on 30 Aug 2023
Dear Nadim, Thank you for your feedback!Best regards

8/10 Good

FRANCESCA

Stayed 1 night in Jul 2023
Response from The Team of Mercure Hotel Munich Olympiapark on 30 Aug 2023
Thank you for your feedback!Best regards

6/10 Okay

Radovan

Business traveller
Disliked: Room comfort
Very small room at the price
Very small room on top floor (you have to carry your luggage one floor on a staircase as the elevator does not go all the way). Slanted roof made the room even smaller. No coffee maker (just instant coffee and water kettle). No hint of upgrade (even as Gold member who has been to the property before). Breakfast good (especially the make-your-bowl station), yet otherwise limited choices (as to cheese, meats, vegetables). Wifi worked well. Short walk to the tram stop. In all, the nearby Leonardo provided bigger room at 30 EUR better price (and more breakfast choices).
Stayed 4 nights in Feb 2023
Response from Anne Betz, Rooms Division Manager on 20 Mar 2023
Dear Mr Radovan,thank you very much for your feedback and the constructive criticism.We are very sorry, that we did not gave you the free upgrade for you gold membership. Unfortunately, we did not have any information about this in our system.We would be glad to have another chance to show you, that this is not our standard. Please contact us directly after your next reservation with the details of your membership card, so we can make a note to your reservation.Best regards

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff, clean rooms. Good restaurants in walking distance. Terrible parking and far from downtown area and a long walk from Olympic park.
Stayed 4 nights in May 2022
Response from Sebastian Seibert on 20 May 2022
Dear David, thank you for staying with us and your feedback.

8/10 Good

Yosita

Liked: Staff & service
Not far from the central, convenient connect with the Trams.
Stayed 4 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and Comfortable
Hotel was clean and comfortable. Staff very welcoming and polite especially the gentlemen that does the breakfast and the gentleman who served us at the bar. We’d stay there again
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Olympiapark Munich
Nice hotel, modernized rooms, public transport (tram 12) in 200m distance, bakery around the corner, 20min into Schwabing
Stayed 4 nights in Oct 2020

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay
Although the decor was a bit weird, I had a pleasant experience here. The staff and service were all fantastic and the morning breakfast was great. The hotel is also near by some restaurants, so if you get hungry, it isn't an issue. One of my issues was how tiny our room is. We didn't have much room for our luggage but I was pretty amazed how great a job the room cleaning was for that tiny area. The only other issue is that we were on the 4th floor but the elevator only goes up to the third floor. Kind of strange.
Stayed 3 nights in Sep 2019
Response from Sebastian Seibert on 22 Nov 2019
Dear Anthony, thank you for your Feedback. Best regards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Sebastian Seibert on 22 Nov 2019
Dear Carlos, thank you for your Feedback. Best regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stay in this hotel for 3 nights and which was a completely wrong decision . We stay in Mercure hotel in other cities in Germany last December & that gave us great impression, so we chose to stay here this time. There was no refill of shower gel in the bathroom (there is a big jar on the wall but the gel went out after the first night). The bathtub is so tiny that my husband can hardly bend his head to wash his hair in the morning. The room is on 4/f without enough lighting. Can’t see at all near the table area which is next to TV. We saw 2 cockroaches in the room during our stay. Not sure if they do carpet dusting everyday but I don’t want to step on it with bare feet. There is no air conditioning, even though the weather turns cooler in Oct, we woke up with sweat in midnight. Not to mention, the elevator goes up to 3/F only, so if u carry big suitcase like me, ask for other rooms on 3/f or below, otherwise u have to carry it upstairs by yourself. We stay in the bar for a drink before departure on the last day. Saw staff at reception gave warm welcome to other customers & invite them to join as member & got room upgraded. Unfortunately I didn’t experience that during check in. The only good thing is the breakfast. Love the make your own bowl concept with delicious choices to make for yourself.
Stayed 3 nights in Sep 2019

10/10 Excellent

Philip, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful when I had questions. Location was great and either a 15 min walk or a quick tram ride to city center.
Stayed 3 nights in Aug 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay!
Away from crowds but tram runs right by hotel. Easy to see city using tram!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Richard McCulloch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from A. Schwarze on 23 May 2019
Dear Richard, thank you for your feedback. We are glad, that you had a nice stay and looking forward, welcoming you again during your next trip to Munich. Your team of Mercure Hotel München am Olympiapark

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay for one night
Room was fine. Breakfast was nice. Service could be improved. Tried to call the reception several times and nobody picked up. Asked for an iron at reception instead and after waiting around 1 hour it never arrived.
Stayed 1 night in Mar 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A straightforward three star hotel. Located about 150 meters from a tram stop which enables you to be in the centre in 10 minutes
Stayed 2 nights in Jan 2019

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Munich!
Wassiliki Strohmeier, the Front Office Manager was especially attentive to her clients, friendly and very helpful.
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid night's stay
This is a solid hotel for that is near a Tram line in a decent, but not spectacular, neighborhood. The room is clean, relatively quiet and the wi-fi works well. For seeing the sights, there is the aforementioned Tram just one block away. The front desk team is also very nice and helpful. Personally, I would prefer to stay near a subway station for easier access to town, but would stay here again, too.
Stayed 1 night in Dec 2018

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable boutique hotel am Olympiapark
I enjoyed my 1-night stay at the Mercure Hotel am Olympiapark. The decor is very trendy and cool; the bed was comfortable; and the breakfast was very good. The rooms are small, but for one person staying one night, it was certainly sufficient. I would definitely stay here again.
Stayed 1 night in Nov 2018

8/10 Good

Emma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. I stayed there for Oktoberfest and it was just what we needed.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location within reach of tram station and Olympia park and BMW museum. We had problem with water heating, though was fixed the staff could have showed more empathy on being reported to. The safe locker did not work either and was not fixed despite reporting.
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Nice Hotel
The hotel was convienent however transport was a little difficult so uber was the better and cheaper option. Our initial room was very warm as the air condition, the next night we requested another room and it was great.
Stayed 2 nights in Aug 2018

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We appreciated the hotel, its cleanliness, convenient location, the hotel staff’s attentiveness and the great breakfast.
Stayed 2 nights in Aug 2018

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would still recommend this hotel.
Everything was great. It was July, so hot since no AC. We were sweating when we woke up. Other than that,
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Neighborhood hotel
It was great. Good front desk service, warm greetings by the staff. No fuss hotel. Everything nearby. Went with a car with 2 kids, so didn't use public transportation
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Very high spec for a 3 star hotel. Everything is superb. The only downside is the neighborhood but is easily reached with trams.
Stayed 2 nights in Mar 2018

8/10 Good

JU HONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2018

8/10 Good

Anelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

MAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiwt neighborhood outside of city
freshly updated, comfortable
Stayed 2 nights in Sep 2017
Dear Sir or Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards from Munich W. Georgallidis

10/10 Excellent

Chee Kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Vincent, Silicon Valley, CA

Liked: Cleanliness, staff & service, room comfort
Handy location to Olympiapark ad BMW attractions
The staff were the highlight for me. I had difficulty finding parking (their garage was full), but the staff was very helpful, explaining how the parking arrangement in the nearby surface streets worked and even breaking a bank note in to change for me so I could feed the machine. They had recommendations for food nearby as well. The location was great for me, within relatively easy walking distance to Olympiapark and the BMW Welt/Museum. Olympiapark was nice to walk around, lots of trails and some wonderful views of the surrounding area. The area was fairly quiet and I felt safe wandering around, even after dark.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, really good hotel
Hotel was really good. Located in a lovely neighbourhood and very close to public transport to get to city centre. Staff was helpful and friendly, and the hotel room very clean and spacious. We will certainly come back again next time we are in Munich.

6/10 Okay

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mercure conveniently located within 10min downtown
Overall experience was ok due to room size. Relatively small even for European standards. Avoid the 4th floor as rooms are built in the attic of the building using dormers (the other floors maybe better but did not see them). Barely enough room to get around the bed and the elevator only goes to the 3rd floor . Watch your head as you stand up from the small desk. Bathroom layout was awkward. Sink in front of the window and the mirror on another wall. The parking is in another building across the street. It would be better without a car as parking on the street is a challenge. The staff was very friendly and accommodating. Breakfast was typical of what you get in Europe and was included in the room price (not always the case anymore). I would stay again if it wasn't for the room size.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel complete with amenities. Hotel was expensive but is cheaper than others due to Octoberfest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Small hotel near public transit
Typical german hotel well worth the cost. Very friendly staff and comfortable place to stay. Easy access to the city via the tram just 1 block away.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was ok for a nights sleep, nothing more, nothing less

8/10 Good

James, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Olympiapark
Overall great hotel with a very friendly staff. The hotel is within walking distance of Olympiapark and short drive from the central train station. A few restaurants are on the same street however I would highly recommend Raffus Wirsthaus which is a few streets over. My only complaint about my stay is that the beds are a little uncomfortable however everything else was great. Just a tip, if you take a cab do not expect them to know where this hotel is by the name. I made the mistake of telling my first cab driver Mercure Olympiapark and he took us to the actual Olympiapark where there are hotels as well.

2/10 Terrible

Eli, Tel Aviv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful dirty hotel
Awful hotel, dirty walls in the room, not all lamps work, bed very uncomfortable! Elevator often breaks and people stayed inside for an hour. No administrator after 16:00, because of this there was a confusion with rooms (somebody took our key before we arrived).

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SHANNON R.

Liked: Cleanliness, staff & service, room comfort
Quiet, clean, small
Small rooms slightly awkwardly laid out, but apart from that it's clean, quiet, and close enough to the action that getting to and from is easy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, safe. Close to the Tram line
Had an early check in. Pleasant staff. Quiet room, fairly spacious. Clean