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Reviews of Hotel Astor München

Hotel Astor München
Schillerstraße 24, Munich, BY

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 603 reviews" "
Rating 8 - Good. 273 out of 603 reviews" "
Rating 6 - Okay. 115 out of 603 reviews" "
Rating 4 - Poor. 47 out of 603 reviews" "
Rating 2 - Terrible. 22 out of 603 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Thorbjörn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inget varmvatten det första dygnet. Trasig hiss till och från. Inkompetent personal i receptionen.
Stayed 3 nights in Mar 2024

8/10 Good

Timothy

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stay was ok not great. Not far from old town Munich but also kind of out of the way from most bars and restaurants worth visiting
Response from Marko Milovac - Front Office Manager on 15 Feb 2024
Dear Timothy.Thank you very much for your booking and this positive review.We are glad that your stay was good.Visit us again anytime.Kind regards

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, very comfortable bed and great staff. Breakfast was fantastic with the bestvevery guy running the breakfast area.
Stayed 6 nights in Dec 2023
Response from Marko Milovac - Front Office Manager on 20 Dec 2023
Dear Catherine. Thank you very much for your booking and this wonderful review.It is always nice to get such positive feedback and to hear that our guests enjoyed their stay.Visit us again soon!Kind regards.

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
wifi was spotty, no coffee in the room, very noisy and unsafe neighborhood. breakfast was descent. limited english channels.
Stayed 4 nights in Dec 2023
Response from Marko Milovac - Front Office Manager on 17 Dec 2023
Dear Tiffany.Thank you very much for your booking and this positive review. It is good that you enjoyed our, We are sorry that we didn't fulfill all your expectations. It is a shame that you found the area unsafe. It is true that it is a bit chaotic, like any central station neighborhood, but we promise that it is completely safe.Kind regards.

6/10 Okay

Erhan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almsot perfect except wifi
Location of the Hotel Astor was very appropriate for me. Hotel and the room was comfortable enough. Staff was helpful. Room was large enough. The street was always busy till midnight but I did not feel miserable. The only thing that bothered me was the wifi. Since I used to work in the room, it is mandatory for me to have strong wifi. Even if ı did not have any problem with the phone, I couldn't use my computer in the room and I was directed to the breakfast floor to work with my computer. All the rest was good enough.
Stayed 2 nights in Nov 2023
Response from Marko Milovac - Front Office Manager on 9 Dec 2023
Dear Erhan.Thank you very much for your booking.We are glad that we left such a positive impression and that you liked your room.Our sincerest apologies regarding the Wi-Fi. We will have a technician look into the matter because normally we do not encounter such difficulties.You are always welcome at our Hotel Astor.Kind regards.

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and rooms, and they let you take the bikes for free. Close to the train station
Stayed 3 nights in Nov 2023
Response from Marko Milovac - Front Office Manager on 15 Nov 2023
Dear Fraser.Thank you so much for your booking and this lovely review.We are glad that you enjoyed your stay and our free bike rental. Our Hotel Astor staff is grateful for your praise.Kind regards.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, though the neighborhood is on the rough side. Odd shower enclosure, though that's Europe for you! Otherwise a really pleasant stay!
Stayed 3 nights in Oct 2023
Response from Marko Milovac - Front Office Manager on 1 Nov 2023
Dear Scott,thank you very much for your stay and this positive review.We are glad that we left such a positive impression.Until next time!Kind regards.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the city. Great breakfasts, lovely bar, rooms great
Stayed 3 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 1 Nov 2023
Dear Carol.Thank you so much for choosing our Hotel Astor.We are glad that the location was suitable for you and that you enjoyed our breakfast. Visit us again anytime!Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean. Good customer service skills.
Stayed 1 night in Oct 2023
Response from Marko Milovac - Front Office Manager on 1 Nov 2023
Dear Guests.Thank you very much for your booking at the Hotel Astor.We are happy to hear that you were satisfied with our service.Best regards.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and affordable
Stayed 1 night in Sep 2023
Response from Marko Milovac - Front Office Manager on 4 Oct 2023
Dear Sam,thank you very much for your stay. We are glad that you liked it in our Hotel Astor.Visit us again anytime. Kind regards.

8/10 Good

Anita

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 4 Oct 2023
Liebe Anita,vielen Dank für Ihre Buchung. Es freut uns, dass wir Sie von uns positiv überzeugen konnten. Bis zum nächsten Mal!Liebe Grüße.

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Marko Milovac - Front Office Manager on 4 Oct 2023
Dear Mehdi,thank you so much for choosing our Hotel Astor and for this wonderful review. We are glad that you could enjoy your stay to the fullest. Kind regards.

6/10 Okay

Steffen

Stayed 4 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 1 Nov 2023
Sehr geehrter Steffen,wir bedanken uns für Ihren Aufenthalt und diese positive Bewertung.Mit freundlichen Grüßen.

8/10 Good

Robert

Travelled with family
Hated the beds. Mattress sheet came off every night.
Stayed 8 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 13 Oct 2023
Dear Robert,thank you for choosing the Hotel Astor.We are glad that you could enjoy your stay. Kind regards.

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Marko Milovac - Front Office Manager on 1 Nov 2023
Hallo Michael,vielen lieben Dank für Ihre Buchung im Hotel Astor.Es freut uns, dass es Ihnen bei uns gefallen hat.Liebe Grüße.

10/10 Excellent

Nicholas

Stayed 2 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 26 Sept 2023
Dear Nicholas,thank you so much for choosing our Hotel Astor and for this lovely review. We are glad that we left such a positive impression.Visit us again soon. Kind regards.

8/10 Good

Mark, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 19 Sept 2023
Dear Mark,thank you kindly for your stay at our Hotel Astor.We are glad that you could enjoy it. Kind regards.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marko Milovac - Front Office Manager on 18 Sept 2023
Dear Jon,thank you so much for your stay and this positive review. Visit us again soon.Kind regards.

2/10 Terrible

ADOLPHUS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked to cancel the booking, but the hotel did n
Stayed 1 night in Sep 2023
Response from Marko Milovac - Front Office Manager on 18 Sept 2023
Dear Adolphus,thank you for your reservation. You have booked a non-refundable deal, and it was not possible to cancel free of charge.Kind regards.

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Marko Milovac - Front Office Manager on 18 Sept 2023
Dear Victor,thank you so much for your stay and this lovely review. You are welcome anytime. Kind regards.

8/10 Good

diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was of generally a good standard re size and amenities. It had a fridge which was important for us, but on the minus side, there were no English news channels and the room could be noisy with quite a lot of light coming through. Our biggest gripe was the shower - it had no door so a shower meant that the bathroom including toilet and toilet paper got wet. That was the shower design. Otherwise, room and bedding were great and the provision of a cold water machine in reception was very helpful (no kettle or cups though). Nothing wrong with the hotel at all and would recommend.
Stayed 6 nights in Aug 2023
Response from Marko Milovac - Front Office Manager on 6 Sept 2023
Dear Diana,thank you so much for choosing our Hotel Astor and for taking the time to write this detailed review.We are glad that you were satisfied with our service. We are aware that the shower design is not to everybody's liking, and indeed there are plans for the future regarding this detail. You can ask for a kettle anytime at the reception. Please do so during your next visit too, which we hope for. Kind regards.

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like no lifts after 5 floors. I was in 6th floor.
Stayed 2 nights in Aug 2023
Response from Marko Milovac - Front Office Manager on 20 Aug 2023
Dear George,thank you very much for staying at our Hotel Astor. We will gladly allocate you a room on the lower floors during your next visit. Until then, we wish you all the best.Kind regards.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent very helpful staff
Stayed 2 nights in Aug 2023
Response from Marko Milovac - Front Office Manager on 9 Aug 2023
Dear Francis,thank you so much for choosing our Hotel Astor in Munich.We are glad that you enjoyed your stay with us. Until next time!Kind regards.

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected. Room looms newly renovated. My biggest issue is the shower design in my room, it floods the entire bathroom when you don’t put a towel on the floor. Location is not the most glamorous but I never felt unsafe. Close to transport links.
Stayed 4 nights in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Dear Alex,thank you for staying at our Hotel Astor Munich.We are glad that you liked your room. Indeed, we are thinking of changing the shower design in the near future among other thins. Maybe even until your next visit. Kind regards

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Amazing in all aspects, but in a busy part of town. Room was clean, big, comfy. Amazing hotel to stay in in Munich. Walking distance to everything.
Stayed 2 nights in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Dear Danny.Thank you very much for choosing our Hotel Astor Munich and for this super positive review. We hope to welcome you again soon!Best regards.

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Dear Neil,thank you for staying with us and for this positive feedback, We hope to welcome you back someday to further improve your experience with us. Kind regards.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Hallo Stefan.Vielen Dank für Ihren Aufenthalt in unserem Hotel Astor München. Es freut uns, dass es Ihnen bei uns gut gefallen hat. Mit freundlichen Grüßen.

8/10 Good

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable room conveniently located near the main train station and within walking distance to the old town. The man that checked us in was very friendly.
Stayed 1 night in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Dear Madison.Thank you very much for your booking and this positive rating.We are glad that you enjoyed the room and that you found the location to be practical.Best regards.

6/10 Okay

Katherine

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Liebe Katherine, vielen Dank für Ihren Aufenthalt.Wir wären dankbar für eine Gelegenheit, Sie von uns noch besser zu überzeugen. Mit freundlichen Grüßen

8/10 Good

Lea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the reception is very helpful. The room though very basic is clean especially the toilet & shower.
Stayed 3 nights in Jun 2023
Response from Marko Milovac - Front Office Manager on 2 Jul 2023
Dear Lea,thank you so much for your reservation and this positive review.We are glad that you were satisfied with our service and would be happy to welcome you back soon in our Hotel Astor München.Kind regards

10/10 Excellent

Garrett

Stayed 4 nights in Jun 2023
Response from Marko Milovac - Front Office Manager on 29 Jul 2023
Lieber Garett,vielen Dank für Ihre Buchung in unserem Hotel Astor München. Es freut uns, dass wir Sie von uns so positv überzeugen konnten. Bis zum nächsten Mal!Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Marko Milovac - Front Office Manager on 21 Jun 2023
Liebe Gäste,vielen herzlichen Dank für diese sehr positive Bewertung. Es freut uns, dass wir Sie von unserem Hotel Astor München überzeugen konnten. Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
three friends in separate single rooms. rooms on top floor with ensuite-very clean and well decorated and adequate size and comfortable. En-suite good. Hotel well decorated. Free Coffee machine in foyer. Staff very friendly. Convenient location. Excellent value for money
Stayed 3 nights in Jun 2023
Response from Marko Milovac - Front Office Manager on 14 Jun 2023
Dear Guests,thank you so much for staying at our Hotel Astor München. We are happy to hear that you could enjoy your stay to the fullest. Visit us again soon.Kind regards

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Marko Milovac - Front Office Manager on 24 May 2023
Hallo Gary,vielen lieben Dank für Ihren Aufenthalt in unserem Hotel Astor München. Es freut uns, dass es Ihnen bei uns gefallen hat. Bis zum nächsten Mal!Liebe Grüße

8/10 Good

Nigel

Travelled with family
Liked: Staff & service
Great location for the city and train station
Stayed 3 nights in May 2023
Response from Marko Milovac - Front Office Manager on 24 May 2023
Dear Nigel,thank you very much for staying at our Hotel Astor München. We are glad that you could enjoy it. Until next time!Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 3 nights in May 2023
Response from Marko Milovac - Front Office Manager on 15 May 2023
Sehr geehrte Gäste,viele Dank für Ihre Buchung in unserem Hotel Astor München. Es freut uns, dass es Ihnen bei uns gut gefallen hat. Besuchen Sie uns bald wieder.Mit freundlichen Grüßen

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Courteous staff.
Stayed 2 nights in Apr 2023
Response from Marko Milovac - Front Office Manager on 3 May 2023
Dear Rick,thank you so much for your stay and this lovely review. We are glad that you enjoyed your stay at our Hotel Astor.Until next time!Kind regards

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk staff was helpful. Breakfast was good!
Stayed 5 nights in Apr 2023
Response from Marko Milovac - Front Office Manager on 12 Apr 2023
Dear Ronald,thank you so much for staying at our Hotel Astor München. We are happy to hear that you could enjoy your stay to the fullest. Until next time.Kind regards

2/10 Terrible

Andres

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This has be the worst hotel that you have recommended, I left one day earlier because it was so Bad. I don’t recommend this hotel to my worst enemy.
Stayed 3 nights in Mar 2023
Response from Marko Milovac - Front Office Manager on 28 Mar 2023
Dear Mr. Gispert,thank you for choosing our hotel. I checked you in personally and after the check-in we shook hands. After that, you did not complain about anything. We would be grateful if you could write us more specifically what the issue was so that we can improve it for the future. I am honestly puzzled. Nevertheless, we wish you all the best in your travels and apologize for any inconvenience that we might have caused.Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel is overall ok. Close to the main station. Breakfast was decent. However the guy at the reception was very rude.
Stayed 4 nights in Mar 2023
Response from Marko Milovac - Front Office Manager on 20 Mar 2023
Dear Guest,thank you for staying at our hotel. We are glad to hear that you could enjoy your stay. It is a shame that you thought our colleague was rude. We assure you that it was never our intent to be impolite. Please write us directly what the issue was so that we can work on this. Kind regards

4/10 Poor

Yaozhu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was on the top floor which needed to take elevator and then stairs. Thin wall, 1am I can still hear people chatting loudly from other room. The worst thing is that the room had consistent vibration noises from some sort of machine or circulation (I didnt turn on the ac). The small was small, which was fine cuz I paid single room. But it probably shouldn’t be a room at all with such weird setting and consistent noise
Stayed 1 night in Mar 2023
Response from Marko Milovac - Front Office Manager on 20 Mar 2023
Dear Mr. Yaozhu,thank you for staying at our hotel. We are sorry to hear that you did not have such a positive experience.We promise that we will do our best to find out what exactly was causing this sound, since we really do not know. We sincerely hope that you will grant us another chance in the future to convince you better of our quality. Kind regards

8/10 Good

Bronco D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marko Milovac - Front Office Manager on 14 Mar 2023
Lieber Bronco,vielen Dank für Ihre Buchung. Es freut uns, dass Ihnen der in unserem Hotel Astor München gefallen hat.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Marko Milovac - Front Office Manager on 12 Feb 2023
Liebe Gäste,wir bedanken uns für Ihren Aufenthalt. Es freut uns, dass es Ihnen bei uns gefallen hat. Liebe Grüße

10/10 Excellent

Jaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Our stay was amazing. Cleanliness 100%, friendly staff, all at walking distance.
Stayed 2 nights in Jan 2023
Response from Marko Milovac - Front Office Manager on 8 Feb 2023
Dear Jaroslav,thank you so much for choosing our Arthotel Ana Astor München and for this super positive review. We are happy that you could enjoy your stay to the fullest. Until next time!Kind regards

8/10 Good

Steven, San Diego

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the train station and trolleys to City Center. Property had been updated, and matched pricing paid for our stay. Could use a little more attention to details, but would stay there again.
Response from Marko Milovac - Front Office Manager on 6 Jan 2023
Dear Steven,thank you very much for staying at our Arthotel Ana Astor München. We are glad that you found the location to be suitable to you. Visit us again soon.Kind regards

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and great breakfast if needed. Friendly staff 24/7. Good area for quick bite and walk to sites. We would definitely stay here again.
Stayed 6 nights in Nov 2022
Response from Marko Milovac - Front Office Manager on 28 Nov 2022
Dear Gregory,thank you so much for your stay at our Arthotel Ana Astor München. It pleases us to hear that we could convince you so positively of our hotel. Until next time!

10/10 Excellent

James

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent service, offer incentive to be environmentally friendly
Stayed 3 nights in Oct 2022
Response from Marko Milovac - Front Office Manager on 17 Oct 2022
Hello James,thank you so much for this super positive review. We are always glad when we managed to leave such a wonderful impression of us. Our Arhotel Ana Astor München Team is grateful for your praise. Until next time!Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean, comfortable hotel. Front side rooms can be kind of noisy.
Stayed 3 nights in Sep 2022
Response from Marko Milovac - Front Office Manager on 9 Oct 2022
Dear Guests,thank you very much for your staying at our Arthotel Ana Astor München. We are glad that you found the location suitable for you and that you were satisfied with the cleanliness. We will gladly provide you with a room to the backside of the building during your next visit. Maybe you will find it less noisy on that side. Kind regards

10/10 Excellent

HYUNGJOON

Stayed 1 night in Oct 2022
Response from Marko Milovac - Front Office Manager on 9 Oct 2022
Dear Hyungjoon,thank you so much for your booking and this lovely review. We are happy to hear that you could enjoy your stay to the fullest. Visit us again soon!Kind regards

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk staff and so welcoming allowing us to even check in early! Close walk to Oktoberfest and quiet rooms at night.
Stayed 1 night in Sep 2022
Response from Marko Milovac - Front Office Manager on 1 Oct 2022
Hello Sadie,thank you kindly for your stay and for this positive review. We are glad that you found our staff to be friendly and that we had a clean room that early. Visit us again anytime!Kind regards