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Reviews of Holiday Inn Express München-Messe, an IHG Hotel

3 out of 5
Holiday Inn Express München-Messe, an IHG Hotel
Otto-Lilienthal-Ring 6, Feldkirchen, BY

Reviews

8.0

Very good

Rating 10 - Excellent. 297 out of 1003 reviews" "
Rating 8 - Good. 486 out of 1003 reviews" "
Rating 6 - Okay. 154 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great, although about 8 miles from the city center if people are looking to journey into Munich it takes about 35 minutes, we enjoyed the hotel, the bar and the ease of traveling to the train station
Stayed 1 night in Mar 2024

10/10 Excellent

Fadi

Stayed 2 nights in Dec 2023
Response from Amir on 31 Jan 2024
Dear Fadi,we are very pleased that you enjoyed your stay at the Hotel Holiday Inn Express Munich Messe. Your positive review is a great confirmation for our team and motivates us to continue to give our best. We hope to welcome you again soon.With kind regards,Your team from the Hotel Holiday Inn Express Munich Messe

6/10 Okay

Nalenthren

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Holiday Inn Express Messe
Hotel is very far from City Centre. The cost for a taxi from Munich Main Railway station to hotel was 56 Euro. Hotel room window was damaged and water coming into room with the rain, complained and nothing was done about it. Breakfast was average, no hot buffet.
Stayed 3 nights in Dec 2023
Response from Amir on 31 Jan 2024
Dear Nalenthren,Your feedback is very valuable to us. We regret to hear about the inconvenience you faced during your stay. Ideally, our location provides a peaceful ambiance away from the city's hustle and bustle, and we apologize if this aspect did not meet your expectations.It is unfortunate to hear about the issue with the window in your room. The comfort and satisfaction of our guests is always our top priority, and we continually strive to maintain our standards. We are sorry if you felt otherwise.We also understand your expectations towards our breakfast service. We aim to provide a variety of options for all our guests and we will take your feedback into account for future improvements. Thank you for choosing the Hotel Holiday Inn Express Munich Messe. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Best regards,Holiday Inn Express Munich Messe Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Amir on 23 Dec 2023
Dear Marco,It's wonderful to hear that you enjoyed your stay with us at the Hotel Holiday Inn Express Munich Messe. Your positive feedback is greatly appreciated and it motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future.Best regards,Your Holiday Inn Express Team

6/10 Okay

Nathalie

Business traveller
Liked: Cleanliness, property conditions & facilities
If you don't have a rental car, it is quite complicated to get a taxi and you have to plan it in advance. There are no opened restaurants at night in the area and you can not walk anywhere as this is in a very industrial section.
Stayed 2 nights in Nov 2023
Response from HIEX Team on 20 Nov 2023
Dear Nathalie,thank you for taking the time to share your experience. We are sorry to hear that you had difficulty finding a cab during the fair time. The restaurants nearby can be reached by walk, for the next stay please ask the front desk for assistance.Thank you for your feedback and we hope to welcome you back soon.With kind regards,Your team from the Hotel Holiday Inn Express Munich Messe

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Oct 2023
Response from Kerstin on 9 Oct 2023
Dear Jordan,Thank you for your kind review and for your positive feedback on our breakfast. At Holiday Inn Express Munich Messe, we strive to provide all guests with a comfortable stay and an enjoyable dining experience. We are delighted that you enjoyed our breakfast offering and we hope to have the chance of welcoming you back in the future.Kind regardsKerstin Köbke

10/10 Excellent

Arlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Camelia on 4 Oct 2023
Dear Arlin,thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that you have had a good stay with us and appreciate your kind words. If there is anything we can do to make your next visit even better, please do not hesitate to contact us! Thank you again for taking the time to share your feedback.Best RegardsGuest Service Assistant

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in planning are day by which train to take.
Stayed 2 nights in Sep 2023
Response from Camelia on 4 Oct 2023
Dear Deborah,Thank you for taking the time to leave us your feedback! We are delighted to hear that our staff was helpful in planning your day. It is our mission at Hotel Holiday Inn Express Munich Messe to give our guests a memorable experience, and we strive to provide the highest level of customer service. We appreciate you choosing us for your stay and look forward to welcoming you again soon!Best Regards,Camelia TurcuGuest Service Assistant

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mustafa Al-Dulaimi on 20 Sept 2023
Dear Khalid,Thank you for taking the time to share your impressions of your stay at the Holiday Inn Express Munich Messe.We appreciate your review of your stay with us. It is always a pleasure to receive positive feedback.We hope to welcome you back soon.Kind regards,Mustafa Al-DulaimiReservation Supervisor

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Mustafa Al-Dulaimi on 22 Aug 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke von Ihrem Aufenthalt im Holiday Inn Express München Messe zu schildern.Wir freuen uns über Ihre Bewertung zu Ihrem Aufenthalt bei uns. Es ist immer eine Freude, positives Feedback zu erhalten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Mustafa Al-DulaimiReservation Supervisor

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kerstin on 15 Jul 2023
Dear Ethan,thank you very much for having taken your time to make five star review about your stay! We are very happy that you have enjoyed our service! For your next visit to Munich we would like to welcome you back to our hotel. Kind regards Kerstin Köbke Operations Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Believe hotel is older but remodeled and modern. Rooms are small but expected that in Europe so not surprised. Breakfast is outstanding!!!
Stayed 10 nights in Jun 2023
Response from Kerstin on 4 Jul 2023
Dear Karen,thank you very much for having taken your time to make such a wonderful five star review about your stay! We are very happy that you liked the breakfast and all of the hotel! Thank you very much especially for your nice comments about the friendliness of our staff! We will forward them directly! For your next visit to Munich we would like to welcome you back to our hotel. Kind regards Kerstin Köbke Operations Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two lady receptionists were a delight, very funny and professional. After a long drive it would have been nice to have had a bit more choice of snacks (pizza), otherwise a pleasant stay.
Stayed 1 night in Jun 2023
Response from Mustafa Al-Dulaimi on 8 Jun 2023
Dear Richard,Thank you for taking the time to share your impressions of your stay at the Holiday Inn Express Munich Messe.We appreciate your review of your stay with us. It is always a pleasure to receive positive feedback.We will share your comments with the entire team and hope to welcome you back soon.Kind regards,Mustafa Al-DulaimiReservation Supervisor

10/10 Excellent

Baard

Stayed 1 night in Mar 2023
Response from Kerstin on 7 Mar 2023
Dear Baard,thank you very much for having taken your time for your great review! We are very happy that you had a good stay. For your next visit in Munich we would like to welcome you back to our hotel. Kind regards Kerstin Köbke Operations Manager

8/10 Good

Ranjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great price for the value. Property was convenient in the area i was looking for.
Stayed 1 night in Sep 2022
Response from Kerstin on 11 Sept 2022
Dear Ranjit,thank you for your great review. We are happy that you had a good stay.Great to see you again in the near future!Kind regards, Kerstin Köbke Operations Manager

6/10 Okay

jamshaid Aziz

Stayed 1 night in Jul 2022
Response from Mustafa Al-Dulaimi on 16 Sept 2022
Dear Jamshaid Aziz,Thank you for the review and your time.Please advise what were the issues at your stay, so we can provide ourselves for a better service.Neverleths, we hope to welcome you back at our hotel.Best RegardsMustafa Al-DulaimiReservation Supervisor

10/10 Excellent

Erika, Lawton

Stayed 1 night in Jul 2022

8/10 Good

Martin

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking, nice room and breakfast
Near highway, quiet, good brreakfast, parking under the hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Jance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent , recomended . Very nice, great breakfast I love it. Only missing soap on bath room.
Stayed 1 night in Jun 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Camelia on 24 Jun 2022
Sehr geehrter Simon, Herzlichen Dank für Ihre Bewertung. Wir freuen uns sehr zu lesen, dass Ihnen unser Hotel gefallen hat. Hoffentlich können wir Sie wieder in Holiday Inn Express Munich Messe begrüßen. Mit freundlichen Grüßen, Camelia Turcu Guest Service Assistant

8/10 Good

Mahitti

Stayed 1 night in Jun 2022
Response from Camelia Turcu on 24 Jun 2022
Dear Mahitti, thank you very much for having taken your time to make a review about your stay. We are very happy that you had a good stay in our hotel. Best regards Camelia Turcu Guest Service Assistant

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Tamara Kaling on 29 Jun 2022
Dear Christine, thank you very much for having taken your time to make a 10 star review about your stay. For your next visit in Munich we would like to welcome you back to our hotel. Kind regards Tamara Kaling Sales Manager

8/10 Good

Harrison

Liked: Cleanliness
Stayed 6 nights in May 2022

8/10 Good

Lalit

Stayed 1 night in Apr 2022
Response from Kerstin on 19 Apr 2022
Dear Lalit, thank you for your review and you stay in our hotel. We hope to welcome you soon again. Kind regards Kerstin Köbke Operations Manager

10/10 Excellent

Jasper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms, good breakfast, and close to the autobahn.
Stayed 1 night in Mar 2022
Response from Camelia Turcu on 1 Apr 2022
Dear Jasper, thank you very much for your review about your stay. We are very happy that you had a good stay, you liked the location of hotel and the breakfast. We would be very happy to welcome you back to our hotel. Kind regards, Camelia Turcu Guest Service Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. First day run out of eggs and pancakes at breakfast. Overall peaceful stay.
Stayed 2 nights in Nov 2021
Response from Camelia Turcu on 20 Nov 2021
Dear Guest, thank you very much for having taken your time to a review about your stay! Thank you especially for your nice comments about the friendliness of our staff! We will forward them directly! We do regret about the inconvenience at the breakfast buffet. For your next visit to Munich we would like to welcome you back to our hotel. Kind regards Camelia Turcu Guest Service Assistant

10/10 Excellent

Benny

Stayed 3 nights in Nov 2021
Response from Camelia Turcu on 20 Nov 2021
Sehr geehrter Benny, vielen herzlichen Dank für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben. Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat. Für Ihren nächsten Aufenthalt in München heißen wir Sie schon heute wieder Herzlich Willkommen in unserem Holiday Inn Express Munich Messe. Mit freundlichen Grüßen Camelia Turcu Guest Service Assistant

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy
Eaay to get here and simple check in . Staff we very nice . Just what you expect from holuday inn exoress
Stayed 1 night in Oct 2021
Response from Mustafa Al-Dulaimi on 27 Oct 2021
Dear Richard, thank you very much for having taken your time to make such a wonderful review about your stay! We are very happy that you liked all of the hotel! Thank you very much especially for your nice comments about the friendliness of our staff! We will forward them directly! For your next visit to Munich we would like to welcome you back to our hotel. Kind regards Mustafa Al-Dulaimi Reservation Supervisor

6/10 Okay

Laxmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 4 nights in Oct 2021
Response from Mustafa Al-Dulaimi on 27 Oct 2021
Dear Laxmi, thank you for having taken your time to make a review about your stay in our hotel. We hope to welcome you again in our hotel. Best Regards Mustafa Al-Dulaimi Reservation Supervisor

10/10 Excellent

AAMIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and room
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
When we got to the hotel we tried to park and no one would pick up the speaker and once they did the garage would not open. We heard the employees in the background but the gate wouldn’t get open. Also ac wasn’t working, was told that there was nothing that could be done. Tried to open the windows but still so hot couldn’t sleep well. Had to catch a flight early in the morning.
Stayed 1 night in Aug 2021
Response from om on 24 Aug 2021
Dear Guest, Thank you very much for your Feedback. Please accept our apologies for the inconveniences. We hope to welcome you soon again to give you the best service to make your stay enjoyable and comfortable. Kind regards, Your HIEX Munich Team

8/10 Good

IK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Branimir

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Didnt get the room that i booked
Stayed 1 night in Jul 2021
Response from KK on 28 Jul 2021
Dear Guest, Thank you very much for your Feedback. Please accept our apologies for the inconveniences you might have. We hope to welcome you soon again to give you the best service to make your stay enjoyable and comfortable. Kind regards, Your HIEX Munich Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Hussein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but far from town
Stayed 1 night in Aug 2020

10/10 Excellent

Jomaries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Juan C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its so comfortable there
Stayed 5 nights in Dec 2019

8/10 Good

Reza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Cristina, New Jersey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Breakfast options can be modify for improvement
Stayed 6 nights in Nov 2019

2/10 Terrible

Nez

Business traveller
Disliked: Cleanliness, amenities
The rooms are always filthy. The toilet seats are disgusting and need to be replaced. The heating system is awful you can never get a decent nights sleep and constantly wake up hot / cold. Been there 5 or 6 times now the same experience every time. Will not stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Camelia Turcu on 20 Nov 2019
Dear.Mark, Thank you so much for the 5 star review of our hotel. I am pleased that you enjoyed your stay with us. Thanks again for staying with us. We hope to see you again soon! Sincerely, Camelia Turcu Guest Service Assistant

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good beds good breakfast No English channels not even BBC World
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Didn't expect a stinky washroom
Hotels.com says this hotel has laundry facility, but it doesn't have one. The toilet is smelly and room is tiny for 4 guests.
Stayed 3 nights in Oct 2019
Response from Kerstin on 23 Oct 2019
Dear guest, please accept our sincere apologies that there was a smell in the bathroom! We offer laundry service from Monday to Friday weekly. We hope to welcome you back to our hotel! Kind regards, Kerstin Köbke Operations Manager

2/10 Terrible

Dumith

Liked: Cleanliness
Disliked: Room comfort
Not happy.
I booked this hotel for my family. We were given a very small family room. For two nights we spent 500+ AUD. Taxies were hard to find and public transport limited. Not worth for the money spent and not happy at all.
Stayed 2 nights in Sep 2019
Response from Kerstin on 23 Oct 2019
Dear Dumith, we do regret that our hotel did not meet your expectations. The standard room size for German Holiday Inn Express hotels is 18sqm. Due to special event in Munich, the prices increased. We hope to welcome you in future Kind regards, Kerstin Köbke Operations Manager