Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We take all feedback seriously and use it to improve our services. We regret that you found our hotel to be very basic and that the breakfast did not meet your expectations in terms of value. We will take your comments into consideration and strive to make necessary improvements. If you have any further suggestions or concerns, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Herzlichen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im elaya hotel munich city genossen haben.Sollten Sie weitere Anliegen oder Wünsche haben, zögern Sie bitte nicht, uns zu kontaktieren.Mit freundlichen Grüßen aus München

Thank you for your great feedback! We are glad to hear that you enjoyed your stay at elaya hotel munich city. The convenient location in terms of public transportation and walking distance as well as the restaurants nearby are definitely a plus.It's nice to know that you appreciated the helpful and friendly staff. Yours sincerely from Munich

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly, our rooms lovely, and our prices reasonable. We strive to provide at the elaya hotel munich city a positive experience for all our guests.Regarding the location, we understand that it may be a bit far from the city centre. We apologize for any inconvenience this may have caused. However, we are glad to hear that you still enjoyed your stay with us.We appreciate your kind words and hope to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards from munich

Thank you very much for your positive feedback! We are very pleased to hear that you enjoyed your stay at elaya hotel munich city.If you have any further concerns or requests, please do not hesitate to contact us.With kind regards from munich

Dear Scott,thank you very much for your super good feedback! We are glad to hear that you enjoyed your stay at elaya hotel munich city. The convenient location in terms of public transportation and walking distance as well as the restaurants nearby are definitely a plus.It's nice to know you appreciated the coffee maker in the lobby, and we'll pass your praise along to our friendly staff. Our team at elaya hotel munich city places great importance on making our guests feel at home in a clean and comfortable environment. We hope to welcome you again sometime!With kind regards from MunichBenny

Dear Laura, thank you for your positive feedback regarding the great location of our hotel. We are glad to hear that you appreciated the proximity to the metro and the train station. We are proud that our spacious rooms are located on a quiet street to ensure a relaxing stay for our guests. Your satisfaction is very important to us at elaya hotel munich city, and we hope to welcome you back in the future. If you have any further questions or concerns, please do not hesitate to contact me.With kind regards from munich Benny

Dear Arturo,thank you very much for your positive feedback! We are very happy to hear that you enjoyed your stay at elaya hotel munich city. The convenient location in terms of public transportation and the ability to walk, as well as the restaurants nearby are definitely a plus. If you have any further concerns or requests, please do not hesitate to contact us.Kind regards from munichBenny

thank you very much for your positive feedback! We are very pleased to hear that you enjoyed your stay at elaya hotel munich city.Should you have any further concerns or requests, please do not hesitate to contact us.

Hello Irena,thank you very much for your good feedback! We are glad to hear that you enjoyed your stay at elaya hotel munich city during Oktoberfest. The convenient location in terms of public transportation and walking distance as well as the restaurants nearby are definitely a plus.We are glad that our air conditioning provided you with a comfortable retreat after the hot days. It's nice to know you appreciated the coffee maker in the lobby, and we'll pass your praise along to our friendly staff. Our team at elaya hotel munich city places great importance on making our guests feel at home in a clean and comfortable environment. We hope to welcome you again sometime!With kind regards from Munich

Dear Harriet, thank you very much for your positive review! We are very pleased to hear that you enjoyed our convenient location near transportation and the city center. Our staff at elaya hotel munich city takes pride in providing you with exceptional service, and we are pleased that they were able to meet your needs. It is nice to know that you found our hotel clean and appreciated the amenities of our breakfast.We appreciate your feedback regarding the lack of washcloths and conditioners. We will definitely take this under consideration as we strive to improve our amenities and provide a more enjoyable stay for our guests.Thank you for considering staying with us again in the future. We look forward to welcoming you back!With kind regards from Munich

Dear Tatiana,thank you for taking the time to leave a review for your recent stay at elaya hotel munich city. We appreciate your feedback and are happy to hear that you found our hotel to be great and suitable for a short stay. We apologize for the inconvenience caused by the curtains not fully blocking out the light. We understand that this is a bit of an issue for some guests, but we appreciate your suggestion to bring a sleep mask to ensure a restful night's sleep. We will take your feedback into consideration as we strive to continually improve our guests' stay. Thank you again for your valuable feedback, and we hope to welcome you to elaya hotel munich city for a third time in the future!Mit freundlichen Grüßen aus MünchenBenny

Dear Violetta,thank you very much for your great feedback! We are glad to hear that you enjoyed your stay at elaya hotel munich city. The convenient location in terms of public transportation and walking distance as well as the restaurants nearby are definitely a plus.It is nice to know that the excellent breakfast and friendly staff made your stay especially enjoyable. We hope to welcome you as a guest again soon!With kind regards from Munich

Herzlichen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im elaya hotel munich city genossen haben.Sollten Sie weitere Anliegen oder Wünsche haben, zögern Sie bitte nicht, uns zu kontaktieren.

Dear Ernest,Thank you very much for your review. We wish you all the bestBest wishes and kind regards from MunichGuests Relations Leo Zukov

Thank you for your rating and review. We are sorry that you did not feel comfortable,Feel free to email us with suggestions on what amenities you missed, what we can improve in the rooms besides air conditioning, free coffee and tea, Wi-Fi connection ( diva@ana-hotels.com). We are looking forward to your feedback.With kind regards Arthotel Ana Diva Team

Dear Kelsey,We're sad to hear that you didn't have an amazing stay in our hotel. Our aim is to continuously improve. New refrigerators has been ordered und devilered. It just needs a bit more time before the from us desired changes are complete. We hope, that by your next trip to Munich the desired changes will be complete and we will be able to greet and host you in our hotel as our guest(s) again. Best wishes and kind regardsLeo ZukovGuest Relations

Dear Lauren,Thank you very much for your review. We regret to hear that your stay in our hotel wasn't exceptional. The responsible cleaning stuff person was reprimanded and spoken to.We hope that by your next trip to Munich you'll choose our hotel as your preferred accommodation, again.Best wishes and kind regardsLeo ZukovGuest Relations

Dear Ian, thank you so much for choosing our Arthotel Ana Diva München and for writing this detailed review. We are always happy to see that we managed to impress our guests. We hope to welcome you back soon. Kind regards

Dear Valeria, thank you for your reservation. We are sorry that you felt that our staff was not really friendly and that you didn't like the breakfast. Please write us directly what the issues were. We appreciate the positive review. We are glad that you liked the hotel. Kind regards

Dear Jessica, thank you very much for your reservation at our Arthotel Ana Diva Munich. We are happy to hear that you could enjoy your stay to the fullest. Hope to welcome you again soon. Kind regards