Hi Marta, Thank you for your review. We are sorry to hear you found the situation regarding your luggage to be difficult. Most guests staying understand that luggage storage can be a challenge and are happy to take a taxi down to their car so they can enjoy their day skiing or use the luggage storage available at George's Ski Hire. In this case we were able to offer you a late check-out which is usually not possible at this busy time of the year. We do hope that you had an enjoyable stay and your family had fun at the snow. Kind regards, Alpine Holiday Rentals