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Reviews of CityBlue Creekside Hotel & Suites, Mombasa

3.5 out of 5
CityBlue Creekside Hotel & Suites, Mombasa
Nyali Road, Tudor Creek, Mombasa, Coast

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 109 reviews" "
Rating 8 - Good. 40 out of 109 reviews" "
Rating 6 - Okay. 13 out of 109 reviews" "
Rating 4 - Poor. 11 out of 109 reviews" "
Rating 2 - Terrible. 6 out of 109 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Shamshudin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Harish Krishan on 23 Apr 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Brenda

Stayed 3 nights in Apr 2024
Response from Harish Krishan on 25 May 2024
Dear Brenda , Thank you for your review. We look forward to welcoming you back.

4/10 Poor

Marvin

Disliked: Property conditions & facilities
No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property
Stayed 5 nights in Apr 2024
Response from Harish Krishan on 23 Apr 2024
Thank you for your review Martin. We apologise for the inconvenience caused and assure you wea re looking into this.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking Tudor Creek. Wonderful facilities. Friendly staff. A lovely pool. Very safe.
Stayed 25 nights in Mar 2024
Response from Harish Krishan on 23 Apr 2024
Thank you for your review Rebecca. we look forward to welcoming you back soon.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service experience so far, Fatma, you’re the best 🙌
Stayed 1 night in Apr 2024
Response from Harish Krishan on 23 Apr 2024
Dear Paul, Thank you for your review. Looking forward to welcoming you back soon.

6/10 Okay

SIMON, NAIROBI

Business traveller
Nice place next to highway. The noise from traffic can be high if you get the room in the block facing the highway.
Stayed 1 night in Feb 2024
Response from Harish Krishan on 13 Mar 2024
Thank you for your review. We apologise on the noise. We look forward to welcoming you back soon.

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and I loved the ambiance. The staff at the reception was amazing
Stayed 1 night in Feb 2024
Response from Harish Krishan on 13 Mar 2024
Thank you for your review. Looking forward to welcoming you back soon.

10/10 Excellent

ugas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have well trained employees wow
Stayed 4 nights in Jan 2024
Response from Harish Krishan on 13 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

2/10 Terrible

Mohamed, Pembroke

Disliked: Cleanliness, staff & service, property conditions & facilities
I was over charged and never stayed in the room I paid for . I would never use Expedia again to book anything as you don’t do your homework about properties as they don’t know how to treat their customer.
Stayed 4 nights in Jan 2024
Response from Harish Krishan on 25 Jan 2024
Dear Mohamed, Thank you for your review. We apologise for the experience you have had. Please give us more detail.

10/10 Excellent

Ugas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am in wheelchair ♿️ and they really treats me like a King the employees and their managers are fantastic. One guy his name was Douglas was really good.
Stayed 1 night in Jan 2024
Response from Harish Krishan on 25 Jan 2024
Dear Ugas, Thank you for the amazing feedback. We look forward to welcoming you back soon.

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Harish Krishan on 25 Jan 2024
Dear Amina, Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Amina

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Harish Krishan on 25 Jan 2024
Dear Amina, Thank you for your review. we look forward to welcoming you back soon.

6/10 Okay

Akida

Stayed 1 night in Dec 2023
Response from Harish Krishan on 25 Jan 2024
Dear Akida, Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Experience at CityBlue
The place is fabulous, and the service was great. Nice terrace. But one issue they have to work on is finding a way to contain or keep the flies away. Flies can easily distribute bacteria after landing on human or animal stool, dead bodies, and rotten things around us. So keeping flies away is very crucial.
Stayed 4 nights in Oct 2023
Response from Harish Krishan on 6 Nov 2023
Dear Francis,Thank you for your review. We have taken note the feedback provided and assure you we are looking into this.We do look forward to welcoming you back soon.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from f on 1 Dec 2023
Dear Guest,Thank you for leaving a review about your stay with us.Hope to see you back soon.Hellen

8/10 Good

Stacey

Liked: Staff & service, amenities, property conditions & facilities
Lovely stay!
Stayed 2 nights in Sep 2023
Response from Harish Krishan on 3 Oct 2023
Dear Stacey, Thank you for your review. We look forward to welcoming you back soon.

4/10 Poor

XTREME

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property Needs an update , very poor condition. Bathrooms not cleaned properly , doors to balcony not closing properly, air condition just making noise instead of cold air . Very poor property generally would rate as a 2 star not a 4 star property
Stayed 1 night in Sep 2023
Response from Harish Krishan on 28 Sept 2023
Dear XREME, Thank you for your review.We apologize for the experience you have had and assure you we are looking into all you have mentioned.

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service, amenities
Very convenient location. The front desk staff was helpful. Lifts were not working. Room had not been thoroughly cleaned and items were still in refrigerator and glasses had been used. The breakfast buffet was very nice and the staff accommodating.
Stayed 1 night in Aug 2023
Response from Harish Krishan on 3 Oct 2023
Dear Frank, Thank you for your review. We looking into all you have mentioned. We look forward to welcoming you back soon.

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place a convenient location. Friendly helpful staff
Stayed 1 night in Jul 2023
Response from f on 3 Aug 2023
Dear valued guest,Thank you for your great review.Looking forward to welcoming you again to our establishment.Kind regards,Hellen

4/10 Poor

Rashida

Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from f on 3 Aug 2023
Dear Rashida,We acknowledge your review and apologise for any inconveniences during your stay.I hope we will see you again at CityBlue Creekside Hotel & Suites, MombasaKind regardsHellen

10/10 Excellent

Lazidavion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Kenya . I just left hours ago . I will be vsiting back and will try to book again
Stayed 6 nights in Apr 2023
Response from Harish Krishan on 24 Apr 2023
Dear Lazidavion, Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Ugas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Harish Krishan on 22 Apr 2023
Dear Ugas, Thank you for your review, We look forward to welcoming you back soon.

8/10 Good

Onime

Liked: Staff & service, amenities
Great customer service, great room size, facilities could be better maintained
Stayed 1 night in Apr 2023
Response from Harish Krishan on 22 Apr 2023
Dear Onime,Thank you for your review. We have taken note on the feedback shared. We look forward to welcoming you back soon.

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
A sad disappointment
I was disappointed with this hotel as it felt like I was staying in a motel. The elevator broke and I had to haul my luggage down 3 flights. It lacks cleanliness and maintenance. I booked according to the reviews but was sadly shocked that the ratings are the opposite of what I experienced. In fact, Mombasa is a disappointment, and I was happy that I only booked one day in this town. Never will I ever go back!!!
Stayed 1 night in Feb 2023
Response from HK on 15 Feb 2023
Dear Leslie, Thank you for your review. we apologize for the experience you have had and would like to make it up to you.

10/10 Excellent

GC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was splendid. Staff were superb.
Stayed 4 nights in Feb 2023
Response from HK on 15 Feb 2023
Dear GC, Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Irene, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked to treat my family in Kenya. The staff were very helpful offering excellent services. Food very good. Loved the cleanliness. The rooms are very spacious. Responded to any inquiries in a timely manner. Would definitely book again.
Response from f on 9 Jan 2023
Dear Irene,Thank you so very much for this awesome review. We are thrilled to read that we were able to meet all your expectations.Looking forward to hosting you again.Kind regardsHellen

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an awesome stay
Stayed 1 night in Dec 2022
Response from HK on 26 Dec 2022
Dear Oliver, Hello. Hope this finds you well. Thank you for your rating. We look forward to welcoming you back soon.

10/10 Excellent

Aldo

Stayed 1 night in Sep 2022

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in the middle of Mombasa. Ideal location with very easy transfers. Excellent communication and support before and during the trip, helping us book train tickets and meeting our safari guide. Hotel room, facilities and outdoor area were perfect. Very quiet and clean. Every member of staff was incredibly helpful and made our stay very special. The food was amazing and so much choice. They even made us take away breakfasts for our very early 5am starts. Would definitely recommend and stay again.
Stayed 3 nights in Aug 2022
Response from f on 21 Oct 2022
Dear Stacey,Thank you so much for this beautiful review. We are so thrilled to read that we were able to meet your expectations.Looking forward to welcoming you again to another great CityBlue experience.Hellen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was much nicer than i had expected from reading the reviews and seeing the pictures. It was actually a lovely hotel and large rooms. The only thing that was uncomfortable was the the duvet which was super heavy and hot and there was no tpp sheet.
Stayed 2 nights in Jul 2022
Response from HK on 1 Aug 2022
Thank you so much for your review. We apologize for duvet being heavy. We do have lighter ones. The next time your are here we will definitely ensure this is noted. We do look forward to welcoming you back soon.

8/10 Good

Assegid

Stayed 2 nights in Feb 2022
Response from f on 27 Jun 2022
Dear Guest, Thank you so much for taking time to review us. We hope to host you again on your upcoming stay while in Mombasa. Thank you Hellen

6/10 Okay

Zulfikar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were helpful. The hotel is not maintained. I would not stay there again
Stayed 5 nights in May 2022
Response from f on 27 Jun 2022
Dear Zulfikar, Thank you so much for your honest feedback in regards to your stay with us. We take your comments seriously and surely we affirm that the hotel is scheduled for renovation in different fazes. We hope the next time you will check on us, it will be a different positive review on this. With kind regards, Hellen

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from f on 27 Jun 2022
Dear Isaac, We are extremely thrilled for the great review. We hope to see you again on your next trip. With kind regards, Hellen

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location perfect, value for money excellent
Stayed 2 nights in Apr 2022
Response from Harish Krishan on 7 May 2022
Dear Benjamin, Thank you so much for your rating. We look forward to welcoming you back soon.

2/10 Terrible

Shad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel scammed me, charged me 3 times on one booking!!!! The staff was rude and management as well!!!
Stayed 1 night in Apr 2022
Response from f on 27 Jun 2022
Dear Shad, Am truly sorry to hear the issue you experienced. Be assured that it is not the type of service we would like to offer you and I understand your dissatisfaction. Please allow us to get more details on the over charge and revert with an explanation on this. Am certain the over charge was not intentional. Once again I would like to apologize for this issue. Thank you Hellen

2/10 Terrible

Malkia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2022

10/10 Excellent

Brian Elly

Travelled with family
Liked: Room comfort
It was amazing and friendly staff
Stayed 3 nights in Mar 2022
Response from F on 23 Mar 2022
Dear Brian, Thank you so much for taking time to share your feedback following your stay with us. We are thrilled to see that we were able to meet your expectations. Looking very much forward to receiving you again. Thank you Hellen

10/10 Excellent

Taurus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent especially Elijah he went above and beyond to make sure I was having a great stay. The food was also very good, and they even made us local dishes that weren't listed on the menu when asked.
Stayed 13 nights in Feb 2022
Response from Fiqrine on 21 Mar 2022
Dear Taurus, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation and stay, our friendly staff as well as the fabulous food at our restaurant. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Hellen Asio GRM

10/10 Excellent

Kennedy

Stayed 4 nights in Feb 2022

6/10 Okay

Roselyn

Business traveller
Disliked: Cleanliness, staff & service
Nice place but neglected. Cleanliness is wanting.
Stayed 1 night in Jan 2022

8/10 Good

Adrianne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad stay
Pros: The check-in process was smooth, the rooms were well cleaned, the environment was peaceful and quiet, most staff are helpful and friendly and they allow you to get food/drinks from outside. Cons: there is no welcome drink if you are thirsty. The breakfast buffet was good but not lots of options. We were disappointed on one of the days that fries and sandwiches were not available which we thought are very basic for a hotel not to have and the reason given was there was no cooking oil. That was pretty shocking so we ordered from outside. The operations manager offered us a complimentary meal but they should do better. Lastly, there was a waiter named John at the poolside that always found a way to mess our orders and bring what we did not ask for *sigh*
Stayed 4 nights in Nov 2021
Response from Fatuma on 17 Nov 2021
Dear Adrianne, Thank you for this review. We really appreciate it that you took the time to write us about your experience at CityBlue Creekside Hotel and Suites. We are sorry to read about the unfortunate incident at the restaurant. We hope that you will give us a second chance to experience the CityBlue Hospitality. We look forward to hosting you again soon!

8/10 Good

Moyez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2021
Response from Fatuma on 17 Nov 2021
Thank you for this wonderful review. We really appreciate it that you took the time to write us about your experience at CityBlue Creekside Hotel and Suites. We look forward to hosting you again soon!

8/10 Good

Moyez

Stayed 1 night in Sep 2021
Response from Fatuma on 17 Nov 2021
Thank you for this wonderful review. We really appreciate it that you took the time to write us about your experience at CityBlue Creekside Hotel and Suites. We look forward to hosting you again soon!

6/10 Okay

Maria

Travelled with family
Disliked: Room comfort
Decent
The hotel looks good overall, but the sheets were old and stale. The elevator did not work, and neither did our toilet. We wasted a couple hours switching rooms. The hot water does gets cold quickly and the pool area smelled like sewer. Its a convenient location and budget friendly. But if you're looking for comfort I would find somwhere else.
Stayed 2 nights in Jul 2021
Response from Fatuma on 24 Jul 2021
Dear Maria, Thank you so much for writing us this review. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We are truly sorry to read about your disappointment in your room, the lifts and the pool. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into. We look forward to hosting you again in the future! Yours in Hospitality, Fatuma

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2021
Response from Fatuma on 14 Jul 2021
Dear Valued Partner, Thank you for leaving us this beautiful review. We really appreciate it that you took the time to write us a review. Looking forward to hosting you again!

2/10 Terrible

Abdikadir

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Fatuma on 7 Jun 2021
Dear Abdikadir, We are truly sorry to read about this unfortunate incident. CityBlue Hotels is dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into and we would love to do so in consultation with you so kindly leave us with your contact details and a member of our team will be in touch. Yours in hospitality, Gloria

8/10 Good

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT was a very god hotel
Stayed 1 night in Mar 2021
Response from Fatuma on 24 Mar 2021
Hi Ahmed, Thank you for your kind words. We are happy to see that you loved your stay at the hotel. Let us know how we can make your next stay 10/10. Looking forward to hosting you again soon.

10/10 Excellent

Wamalwa, Bungona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. No problems during the stay. Convenient to the airport
Stayed 1 night in Sep 2020
Response from Fatuma on 14 Jul 2021
Hi Wamalwa, Thank you for leaving us this beautiful review. We really appreciate it that you took the time to write us a review. Looking forward to hosting you again.

4/10 Poor

Dr.ahmed

Business traveller
Disliked: Cleanliness, property conditions & facilities
Breakfast was the worst that I have ever see. Room service is a rea disaster Price is an exceptionally too high Hotel is very old style What I did like, is the view
Stayed 1 night in Apr 2020
Response from Gloria on 27 Apr 2020
Dear Dr. Ahmed, We are truly sorry to read about this unfortunate incident. CityBlue Hotels are dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into and we would love to do so in consultation with you so kindly leave us with your contact details and a member of our team will be in touch. Yours in hospitality, Gloria

8/10 Good

Adriaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gloria on 27 Apr 2020
Dear Valued Customer, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Yours in Hospitality, Gloria