Dear Lyle, Please accept our sincerest apologies for any inconvenience you encountered during your visit. The safety and well-being of our guests and employees are of utmost importance to us, so we regret this was not your experience. Our team members are well-trained to handle different situations, and we also work closely with local law enforcement authorities to ensure we have a safe and secure environment in and around the hotel. We hope you consider giving us another opportunity to welcome you back and demonstrate the seamless accommodations you should always expect from us.Sincerely,Hotel Management

Dear Andres, We are deeply concerned about your experience. Ensuring the safety and comfort of our guests is our utmost priority, and we sincerely apologize for any incidents that made you feel unsafe. Your well-being is of great importance to us, and we regret falling short of your expectations. Please know that we are committed to providing a positive experience for all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Chase, We are glad to hear you found Extended Stay America to be a decent establishment. Your satisfaction is important to us, and we strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon for another pleasant stay!Sincerely,Hotel Management

Dear Leslie, We are sorry to hear about the inconvenience you experienced with your room key and the unavailability of some amenities during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure we are well-poised to serve you in the future. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Vonda, Thank you for sharing your observations about your recent stay. We genuinely apologize for any shortcomings you experienced with the room conditions. Your feedback is taken seriously, and we are actively addressing these concerns to enhance our guests' experience. We appreciate your patience and understanding. Please be assured that we are committed to making necessary improvements. If you have further details you'd like to share or discuss, please feel free to reach us directly. We hope you will consider giving us another opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Lee, Thank you for choosing us and sharing your feedback. We're delighted to hear you had a great experience at our hotel! Your satisfaction is our priority, and we're thrilled to have met your expectations. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another excellent stay.Sincerely,Hotel Management

Dear Terrance, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced due to this. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. We are committed to providing outstanding service, so the need for more responsiveness from our staff is unacceptable, and we will address the concerns. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Crista, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Brittney, On behalf of our team at Extended Stay America, thank you for the excellent review. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope to continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management

We are so happy to see that you enjoyed your time with us, Rocita! We truly appreciate you taking the time to rate us! Please come back to see us soon!

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Tondalaya. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

Thank you for reviewing your stay. Nothing makes us happier than to see that you enjoyed such a clean and comfortable stay, Kamryn! Our staff loves to hear when a guest leaves happy, and we hope that we have another opportunity to host you in the future!

Thank you for taking the time to review your recent stay at our hotel, Misty. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jennifer. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Thank you for taking the time to review your recent stay at our hotel, J. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

Hello Matthew. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Veda! We look forward to welcoming you back the next time your travels bring you to the area!

We apologize that you did not enjoy your stay with us, Mark. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Thank you for taking the the time to review your stay with us, Caressa. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

Thank you for providing us with such essential feedback that will help us improve, Veronica. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.

Hello Hugo. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.