Hotel berdekatan Mermaid Quay

"The staff were helpful, the environment was clean, and the stay was generally peaceful with no disturbances. However, we were disappointed with the swimming pool facilities for families with children. There was no separate pool for kids, and the main pool was 1.3 metres deep. Surprisingly, the hotel had designated this pool for family and children's swimming sessions between 7:30 a.m. and 9:30 a.m., which did not seem practical or safe. There were also no safety aids available, and no lifeguard...

"Facilities were clean. Room was clean and the kitchen was very helpful. Breakfast was good"

"Emily at the desk was amazing! Helpful in every way. Hghly recommend the Parkgate for a Cardiff stay."

"The room was large and had a fridge and safe! All around it was a great stay. A little expensive on the weekend for what it was!"

"The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air...

"Surprisingly quiet. Nice air conditioning (we were on the 9th floor). Very friendly, helpful staff. Good breakfast buffet. Would definitely stay here again!"

"Unfortunately we arrived on an extremely hot today to be told the air conditioning was not working and there was a fan in our room. The a/c was expected to be fixed the following day but this did not happen and it was out for the 3 nights we were there. The room was really warm and it made for very uncomfortable sleeping. The hotel offered free parking to compensate but this did not feel proportionate given the impact on the experience. The location was great for the variety of restaurants and...

"I spoke to the hotel on the phone, during the day I was going to check in, as I had not received the check in codes to enter the hotel. There is no one at reception after 5pm. They promised to send it to me. They only sent the link to pay for parking and NOT the entry codes. I tried to call during my 3 hour journey to Cardiff, but could not get hold of anyone. No ansver on the emergency line. I had informed them that I would arrive at 23:00 as they had requested, and I confirmed that they had...

"My family of 5 stayed for 2 nights and we thoroughly enjoyed our time here. Staff were friendly, helpful, and interested in our travel plans since we're from Canada. The waterside walkway was a highlight, and enjoying sunset on the outdoor patio was quite nice. Thanks!"

"Breakfast was really good."

"The spa and pool seemed old fashioned and there were no robes provided to make it easy to use the facilities. We only used the pool once and would've used it more."

"Really friendly staff very clean and well presented room. Lovely bathroom and welshcakes as a snack ! 5stars thank you! Will be back "

"Exactly what we wanted"

"Hotel location is amazing if you have less days to explore."

"Close to the castle"

"It is an older property with its own charm. Location is close to shipping, restaurants, buys stops, train station, so very convenient. We asked for a quiet room and were given one on the top floor, end of the hall, so it was very quiet. Steps are narrow and steep, no elevator. Lots of exercise! Hotel staff was fabulous. St Fagans national museum of history and Caerphilly Castle are both worth visiting!"

"Breakfast"