Mercedes Sur hotels from RM215

"The first night, the hotel lost water, so we had to go to bed hot and sticky. Water was back on in morning. Second night we lost cable TV, that was down for two days. Maintenance guy tried what he could, he ended up needing to swap out the actual TV also. Upon arrival The room was clean, as a boutique hotel as expected the rooms are small. The online photos GREATLY EXXAGERATE the size of the property, pool, courtyard & rooms.. The staff was friendly and most were very helpful. The communication at this hotel is AWEFUL/ NON EXISTENT. The tour person FRANKLIN @ the hotel was the ABSOLUTE worst, he booked a tour for 8am, did not tell us, so that was cancelled. Went to ask about the other tours I asked about, " oh no I didnt book those, let me try now; OOPS sorry they are sold out" did not give a (curse word) about us missing tours. We did round trip transport from SJO. Arrival no issues, day to leave comes; no word on ride to the airport. I had to call at 6am and ask what time our ride would be at 7:43 they call back and say 8am.. I say NO... The location of the hotel is somewhat scary, but we had no issues walking up to the main strip of stores and restaurants. This is the ONLY hotel in the area that looks at all liveable. As other reviewers have stated, i would stay elsewhere and just visit Jaco as a day or night trip."

"Pool was beautiful and staff was excellent "

"The room was extremely dirty, there was dirt all over the floor and the bathroom was very poorly maintained. There was mold and dirt in every crack of the bathroom. The staff was lovely and the shuttle to the airport was very convenient! "

"Airport shuttle is convenient. every 15mins close to the city mall , it is easy to find the restaurant. The room is clean and good location. "

"Great large pool with seating around it. Nice breakfast area. Very helpful staff."

"Clean room, friendly staff, airport shuttle, convenient restaurant. "

"Clean room and great staff"

"Shuttle was on time. Loved the wood flooring in the room. Staff was very friendly. Great place to stay. "

"Friendly staff, excellent service, Bar 10 is 10/10. "