Terrace/patio

Reviews of TownePlace Suites by Marriott Merced

3 out of 5
TownePlace Suites by Marriott Merced
229 South Parsons Avenue, Merced, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 350 out of 558 reviews" "
Rating 8 - Good. 115 out of 558 reviews" "
Rating 6 - Okay. 44 out of 558 reviews" "
Rating 4 - Poor. 20 out of 558 reviews" "
Rating 2 - Terrible. 29 out of 558 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Hot breakfast included
Stayed 1 night in Apr 2024
Response from Sean on 29 Apr 2024
Thank you Felipe for the great review. We are so glad you enjoyed our free breakfast! We hope you will be back.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there were more housekeeping .
Stayed 2 nights in Apr 2024
Response from Sean on 30 Apr 2024
Thank you Diane for the great rating; we hope you'll be back!

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good property, bad area. The breakfast was simple and included with enough variety for most families. Lunch and dinner have to be outside the hotel.
Stayed 2 nights in Apr 2024
Response from Sean on 22 Apr 2024
Thank you Carlos for reviewing your recent stay. We are glad you found our free breakfast to have a good variety! We realize not all guests want to make use of the full kitchen in every room for every meal and we hope you found one of Merced's many restaurants to your liking.

6/10 Okay

Jessica

Stayed 1 night in Apr 2024
Response from Sean on 22 Apr 2024
Thank you Jessica for rating your stay. We will work hard to earn 5 out of 5 on your next stay! Please don't hesitate to contact our hotel manager to let us know what we could have done better. We appreciate your feedback!

6/10 Okay

Teresa

Travelled with family
Disliked: Property conditions & facilities
The pull out sofa bed had stains on it, pillows provided had a weird smell on top of them being super flat.
Stayed 2 nights in Mar 2024
Response from Sean on 25 Mar 2024
Thank you Teresa for sharing your experience. We apologize for failing to provide you with the great stay you should always have with us, and we promise to work to ensure these issues are resolved right away.

8/10 Good

Michael, Eagle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Although the bathroom was slightly damaged due to water from the shower, which caused stains on the wall. They said clearly been there quite a while.
Stayed 2 nights in Mar 2024
Response from Sean on 15 Mar 2024
Thank you Michael for the kind rating and the fantastic feedback! We will locate the issue you mentioned and get it repaired, and we'd love to see you back if you're ever in Merced again!

10/10 Excellent

Jenienne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sean on 5 Mar 2024
We are so pleased you rated your stay a five out of five Jenienne. Thank you for choosing TownePlace Suites by Marriott Merced! We'd love to have you back again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Near train tracks and average area, but Much better than Holiday Inn Express and Hampton inn next door. Newest of the hotels.
Response from Sean on 5 Mar 2024
Thank you Kevin for rating your stay. We appreciate you taking time to share! We hope you will be back.

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sean on 15 Jan 2024
Thank you Thomas for rating your stay! We'd love to see you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very comfortable, quiet and most importantly I feel safe staying here. They have free breakfast too. I always stay here when I’m in town.
Stayed 3 nights in Dec 2023
Response from Sean on 29 Dec 2023
We are so glad you keep returning to TownePlace Suites by Marriott Merced; thank you for writing about it! We hope to see you again soon!

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean on 26 Dec 2023
Thank you Rebeca for rating your recent stay! We love that you enjoyed it and we hope you'll be back. Travel safely!

10/10 Excellent

thony

Stayed 1 night in Dec 2023
Response from Sean on 18 Dec 2023
Thank you thony for the great rating! Come again, we'd love to make your next stay great too!

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in really nice shape. Clean and nicely decorated. Room was spacious and clean and bathroom was very spacious and shower was great.
Stayed 1 night in Dec 2023
Response from Sean on 18 Dec 2023
Thank you Veronica for the kind review; we are so glad you enjoyed your stay! We hope we can host you again some time.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the person who took care of the dining room
Stayed 2 nights in Nov 2023
Response from Sean on 30 Nov 2023
Thank you Patricia for sharing how Kit provided you with such memorable service!

10/10 Excellent

Karl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees other was very professional, respectful. Employee Issac customer service friendly. I visited was a good experience. Issac explained a lot to me and wife. I’m glad y’all got an employee him on y’all team. Keep on the good work Issac.
Stayed 1 night in Nov 2023
Response from Sean on 12 Nov 2023
Thank you for writing about your recent stay, and for sharing how Isaac provided such memorable hospitality! We will be sure to thank him, and we hope you'll be back.

10/10 Excellent

Janice

Travelled with family
Liked: Amenities
Property was clean and well maintained. There was plenty of parking.
Stayed 1 night in Oct 2023
Response from Sean on 18 Oct 2023
Thank you Janice for the great review; we are so pleased you enjoyed your stay! We'd love to host you again some time.

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sean on 22 Sept 2023
Nicole we appreciate you taking time to rate your stay and we hope to see you again!

8/10 Good

kazimierz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well maintained property. People very nice, courteous and helpful. We loked it.
Stayed 7 nights in Sep 2023
Response from Sean on 17 Sept 2023
We're so glad you loved your stay; thank you for sharing!

6/10 Okay

Srinivas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was warm inside the hotel; especially the lobby and corridor areas.
Stayed 1 night in Aug 2023
Response from Sean on 5 Sept 2023
Thank you Srinivas for sharing your experience. We are so glad you chose us and we hope you'll be back!

6/10 Okay

Naba, San Jose

Stayed 1 night in Aug 2023
Response from Sean on 17 Sept 2023
Thank you Naba for rating your stay. We'd love to learn how we can do better next time!

10/10 Excellent

Dmitriy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sean on 19 Aug 2023
Thank you Dmitriy for rating your stay. We hope to see you again!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean well maintained pleasant place to stay.
Stayed 1 night in Jul 2023
Response from Sean on 25 Jul 2023
Thank you Mike! We hope you'll be back!

10/10 Excellent

Erin

Stayed 1 night in Jul 2023
Response from Sean on 7 Aug 2023
Erin we are so pleased you had a great stay! Thank you for reviewing.

6/10 Okay

murat, MIDDLE VILLAGE

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Sean on 16 Jul 2023
Thank you murat for rating your recent stay. We're always interested in feedback and looking to continuously improve; please don't hesitate to reach out to our hotel manager with any additional details!

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2023
Response from Sean on 7 Jul 2023
We appreciate your review Alex! Do come again some time!

10/10 Excellent

Guoxiang

Stayed 1 night in Jun 2023
Response from Sean on 25 Jul 2023
Thank you for your rating, come again some time!

10/10 Excellent

Antonio Ciro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Sean on 27 Jun 2023
We loved seeing that you rated us a ten Antonio Ciro! Thank you for choosing us and we hope to see you again!

8/10 Good

Karen Lee

Liked: Cleanliness, amenities, property conditions & facilities
All in all, we loved the property. The only thing I would suggest is that since the bathroom is off the living room and kitchen, that it have a working fan.
Stayed 2 nights in Jun 2023
Response from Sean on 25 Jun 2023
Thank you Karen Lee for reviewing your recent stay, we're glad you enjoyed it! We will try to locate which room you were in and make sure the bathroom exhaust fan is repaired or replaced.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Sean on 24 Jun 2023
Thank you very much for rating your stay!

10/10 Excellent

Deepak

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Rooms with kitchen
Stayed 1 night in Jun 2023
Response from Sean on 25 Jun 2023
Thank you Deepak for rating your stay. We hope you'll be back!

4/10 Poor

Eric, Hondo

Disliked: Cleanliness, property conditions & facilities
Have come to the conclusion that Expedias rating system is not a valid indicator of a hotel property. This hotel was rated quite well but the room was dirty and run down. Would select a different property if in the area again.
Stayed 1 night in Jun 2023
Response from Sean on 12 Jun 2023
Thank you Eric for sharing your experience. We are so sorry we failed to provide you with the clean, comfortable room you expect and deserve every single stay. We will work to ensure we take any steps necessary to prevent this from happening again. Please don't hesitate to contact our hotel manager so we can better investigate and resolve the issues you experienced.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, room comfort
Awesome place for pre-interview stay
The breakfast was the best I’ve had at a hotel so far. Keep at it! My request for a quiet room the night before an interview was honored, and I felt valued as a guest.
Stayed 1 night in May 2023
Response from Sean on 4 Jun 2023
Chris we wish you great success! Thank you for giving us the opportunity to play a tiny part in it. And we appreciate you taking time to share.

10/10 Excellent

Adilene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2023
Response from Sean on 30 May 2023
We were pleased to read that you enjoyed your stay; thank you for your review!

10/10 Excellent

Mena

Liked: Cleanliness, property conditions & facilities
Response from Sean on 16 May 2023
Thank you Mena for the great rating!

10/10 Excellent

zarrin

Stayed 1 night in May 2023
Response from Sean on 16 May 2023
Thank you zarrin for the great rating. We hope to have you return soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Sean on 18 Apr 2023
Thank you for rating your stay! We hope you'll be back some time.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Sean on 13 Apr 2023
Thank you Andrea for the great rating! We are so pleased your stay was satisfying. Do come back some time!

10/10 Excellent

Robert, Anaheim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for a quick one night stay. New property. Very clean. Food around location is fast food only. No sit down restaurants.
Stayed 1 night in Mar 2023
Response from Sean on 27 Mar 2023
Thank you Robert for the nice review. We are so glad you enjoyed a clean, satisfying stay. Do try Scott's Diner two blocks over for some great simple sit-down meals the next time you're with us!

2/10 Terrible

danny

internet was aproblem food was nasty desk help was no help said they would send someone up they never came was gonna check out early and go to holiday inn
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Highly Recommend
I absolutely love this place, this place is very clean. I felt very comfortable and safe as I was traveling alone from out of town to attend a funeral.
Stayed 2 nights in Mar 2023
Response from Sean on 17 Mar 2023
We are so pleased you had a satisfying stay! Thank you very much for writing about it, and for your high rating.

2/10 Terrible

Juan

Stayed 1 night in Mar 2023
Response from Sean on 16 Mar 2023
Thank you Juan for rating your stay. It is our goal to make every stay a clean, comfortable, satisfying stay. Do let us know if we didn't!

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the view!
Stayed 1 night in Feb 2023
Response from Sean on 10 Mar 2023
We're so glad you had a great stay! Thank you for sharing.

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Sean on 15 Feb 2023
Thank you Amalia, we love that you had a great stay! Thank you for the wonderful rating, and we hope to see you again.

10/10 Excellent

Donnell

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Liked service at checking in. Ice mschine close. Very clean and roomy. But no ice bucket so i used a cooking pot.
Stayed 1 night in Feb 2023
Response from Sean on 3 Feb 2023
Thank you Donnell for choosing to stay at TownePlace Suites by Marriott and for writing about it. We love that you enjoyed your stay and we hope you'll be back!

10/10 Excellent

Mai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 stars for everything you would expect from a 3-star hotel. Located in a seemingly safe and more remote area than others we passed. Clean, spacious, friendly staff, and breakfast buffet was a bonus. Highly recommended!
Stayed 1 night in Jan 2023
Response from Sean on 29 Jan 2023
Thank you Mai for choosing TownePlace Suites Merced and for writing about your experience. We love that you found us to be a great match for your needs and we appreciate your recommendation!

10/10 Excellent

Eliana

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was friendly and helpful. The room is well equipped and comfortable.
Stayed 1 night in Jan 2023
Response from Sean on 27 Jan 2023
Thank you Eliana for taking time to share your experience; we appreciate you!

10/10 Excellent

Alfredo

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and fast front desk service and comfortable beds
Stayed 1 night in Jan 2023
Response from Sean on 8 Jan 2023
Thank you Alfredo, we would love to have you back some time!

10/10 Excellent

Adelina

8/10 Good

Francesca

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Convenient to freeway, clean, pleasant staff. Wifi not working the entirety of our stay. This also meant streaming services were not available.
Response from Sean on 18 Dec 2022
Thank you Francesca for the great review. We are so sorry to hear you were without WiFi! Please don't hesitate to let us know if this ever happens as our WiFi support vendor will quickly troubleshoot and get your individual devices connected in the rare occasion this happens. Thank you again and we hope to see you in the future!

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the spacious room and the cleanness
Stayed 1 night in Dec 2022
Response from Sean on 18 Dec 2022
Thank you Mayra! We're so glad you stayed, and we appreciate your review. We'd love to see you again!