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Good property, bad area. The breakfast was simple and included with enough variety for most families. Lunch and dinner have to be outside the hotel.
Carlos
Stayed 2 nights in Apr 2024
Response from Sean on 22 Apr 2024
Thank you Carlos for reviewing your recent stay. We are glad you found our free breakfast to have a good variety! We realize not all guests want to make use of the full kitchen in every room for every meal and we hope you found one of Merced's many restaurants to your liking.
6/10 Okay
Jessica
2 Apr 2024
Jessica
Stayed 1 night in Apr 2024
Response from Sean on 22 Apr 2024
Thank you Jessica for rating your stay. We will work hard to earn 5 out of 5 on your next stay! Please don't hesitate to contact our hotel manager to let us know what we could have done better. We appreciate your feedback!
6/10 Okay
Teresa
Travelled with family
25 Mar 2024
Disliked: Property conditions & facilities
The pull out sofa bed had stains on it, pillows provided had a weird smell on top of them being super flat.
Teresa
Stayed 2 nights in Mar 2024
Response from Sean on 25 Mar 2024
Thank you Teresa for sharing your experience. We apologize for failing to provide you with the great stay you should always have with us, and we promise to work to ensure these issues are resolved right away.
We had a good stay. Although the bathroom was slightly damaged due to water from the shower, which caused stains on the wall. They said clearly been there quite a while.
Michael
Stayed 2 nights in Mar 2024
Response from Sean on 15 Mar 2024
Thank you Michael for the kind rating and the fantastic feedback! We will locate the issue you mentioned and get it repaired, and we'd love to see you back if you're ever in Merced again!
We are so pleased you rated your stay a five out of five Jenienne. Thank you for choosing TownePlace Suites by Marriott Merced! We'd love to have you back again!
The employees other was very professional, respectful. Employee Issac customer service friendly. I visited was a good experience. Issac explained a lot to me and wife. I’m glad y’all got an employee him on y’all team. Keep on the good work Issac.
Karl
Stayed 1 night in Nov 2023
Response from Sean on 12 Nov 2023
Thank you for writing about your recent stay, and for sharing how Isaac provided such memorable hospitality! We will be sure to thank him, and we hope you'll be back.
10/10 Excellent
Janice
Travelled with family
17 Oct 2023
Liked: Amenities
Property was clean and well maintained. There was plenty of parking.
Janice
Stayed 1 night in Oct 2023
Response from Sean on 18 Oct 2023
Thank you Janice for the great review; we are so pleased you enjoyed your stay! We'd love to host you again some time.
Erin we are so pleased you had a great stay! Thank you for reviewing.
6/10 Okay
murat, MIDDLE VILLAGE
15 Jul 2023
Disliked: Cleanliness
murat
Stayed 1 night in Jul 2023
Response from Sean on 16 Jul 2023
Thank you murat for rating your recent stay. We're always interested in feedback and looking to continuously improve; please don't hesitate to reach out to our hotel manager with any additional details!
10/10 Excellent
Alex
Travelled with family, Travelled with family and small children, Travelled with group
All in all, we loved the property. The only thing I would suggest is that since the bathroom is off the living room and kitchen, that it have a working fan.
Karen Lee
Stayed 2 nights in Jun 2023
Response from Sean on 25 Jun 2023
Thank you Karen Lee for reviewing your recent stay, we're glad you enjoyed it! We will try to locate which room you were in and make sure the bathroom exhaust fan is repaired or replaced.
10/10 Excellent
Verified traveller
Travelled with family
24 Jun 2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Jun 2023
Response from Sean on 24 Jun 2023
Thank you very much for rating your stay!
10/10 Excellent
Deepak
Travelled with family and small children, Travelled with pets
Have come to the conclusion that Expedias rating system is not a valid indicator of a hotel property. This hotel was rated quite well but the room was dirty and run down. Would select a different property if in the area again.
Eric
Stayed 1 night in Jun 2023
Response from Sean on 12 Jun 2023
Thank you Eric for sharing your experience. We are so sorry we failed to provide you with the clean, comfortable room you expect and deserve every single stay. We will work to ensure we take any steps necessary to prevent this from happening again. Please don't hesitate to contact our hotel manager so we can better investigate and resolve the issues you experienced.
10/10 Excellent
Chris
Business traveller
3 Jun 2023
Liked: Cleanliness, room comfort
Awesome place for pre-interview stay
The breakfast was the best I’ve had at a hotel so far. Keep at it! My request for a quiet room the night before an interview was honored, and I felt valued as a guest.
Chris
Stayed 1 night in May 2023
Response from Sean on 4 Jun 2023
Chris we wish you great success! Thank you for giving us the opportunity to play a tiny part in it. And we appreciate you taking time to share.
Great for a quick one night stay. New property. Very clean. Food around location is fast food only. No sit down restaurants.
Robert
Stayed 1 night in Mar 2023
Response from Sean on 27 Mar 2023
Thank you Robert for the nice review. We are so glad you enjoyed a clean, satisfying stay. Do try Scott's Diner two blocks over for some great simple sit-down meals the next time you're with us!
2/10 Terrible
danny
24 Mar 2023
internet was aproblem food was nasty desk help was no help said they would send someone up they never came was gonna check out early and go to holiday inn
danny
Stayed 3 nights in Mar 2023
10/10 Excellent
Verified traveller
17 Mar 2023
Liked: Cleanliness, room comfort
Highly Recommend
I absolutely love this place, this place is very clean. I felt very comfortable and safe as I was traveling alone from out of town to attend a funeral.
Verified traveller
Stayed 2 nights in Mar 2023
Response from Sean on 17 Mar 2023
We are so pleased you had a satisfying stay! Thank you very much for writing about it, and for your high rating.
2/10 Terrible
Juan
15 Mar 2023
Juan
Stayed 1 night in Mar 2023
Response from Sean on 16 Mar 2023
Thank you Juan for rating your stay. It is our goal to make every stay a clean, comfortable, satisfying stay. Do let us know if we didn't!
Liked service at checking in. Ice mschine close. Very clean and roomy. But no ice bucket so i used a cooking pot.
Donnell
Stayed 1 night in Feb 2023
Response from Sean on 3 Feb 2023
Thank you Donnell for choosing to stay at TownePlace Suites by Marriott and for writing about it. We love that you enjoyed your stay and we hope you'll be back!
10/10 Excellent
Mai
Travelled with family, Travelled with family and small children
5 stars for everything you would expect from a 3-star hotel. Located in a seemingly safe and more remote area than others we passed. Clean, spacious, friendly staff, and breakfast buffet was a bonus. Highly recommended!
Mai
Stayed 1 night in Jan 2023
Response from Sean on 29 Jan 2023
Thank you Mai for choosing TownePlace Suites Merced and for writing about your experience. We love that you found us to be a great match for your needs and we appreciate your recommendation!
Convenient to freeway, clean, pleasant staff. Wifi not working the entirety of our stay. This also meant streaming services were not available.
Francesca
Response from Sean on 18 Dec 2022
Thank you Francesca for the great review. We are so sorry to hear you were without WiFi! Please don't hesitate to let us know if this ever happens as our WiFi support vendor will quickly troubleshoot and get your individual devices connected in the rare occasion this happens. Thank you again and we hope to see you in the future!