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I've booked and stayed at this hotel many times the past year each month for a few nights.
Each time there always seems to be a problem or issue and customer service is not a strong suit of this hotel.
This most recent last stay was no different and several issues arose:
(1) Despite having booked a room with a King Bed for 2 people upon check-in I was told they could only put me in a twin room.
(2) Despite having booked for 2 people I was given only 1 free Drink coupon (good only for a beer at the bar worth 20 pesos ($1 USD) and 1 Breakfast coupon.
I'm not really sure how that works since we a 2 on the reservation, not to mention the Drink coupon pretty much bing worthless.
(3) The hotel decided to keep my 300 peso deposit over a dirty towel they felt they could not clean. I took the towel home and washed it with a little Bleach, it's as good as new.
I will be submitting a formal complaint along with evidence.
I've lost my patience with this hotel and will no longer be booking stays here... just not worth the nonsense despite being a loyal and repeat client.
It was really clean and nice looking facility easy to find and great parking lot.
Angeles
Stayed 1 night in Sep 2022
4/10 Poor
Thomas
14 Sept 2022
Disliked: Property conditions & facilities
- Pool unclean and unusable
- Have a car... no taxi or Uber available! (especially at night)
- Breakfast is not much to write home about
- Rooms are pretty bare-bones
- Wifi works well in rooms, but no wifi throughout rest of property
- TV works well enough
- Hot water in Showers!!!
Staff was friendly. Facilities were dated.
Stayed two nights. Room was not made up the first night.
No reserve toilet paper rolls. When we ran out, I had to walk around looking for a cleaning lady to get another roll.
Limpio, seguro y bueno para descansar despues de ir a plnata o a obra en las empresas aledañas.
Lo malo es que las pantallas de TV no tienen acceso a internet del hotel y no puedes transmitir tus plataformas de peliculas o videos como youtube, el horario de restaurante es muy limitado y a los alrededores no hay casi nada que comer o cenar excepto el oxxo.
Mi habitación siempre tuvo agua en el piso del baño y nadie lo arregló
Mi regadera jamás funcionó correctamente y nadie la arregló
Pusieron bocinas en la piscina a todo volumen molestando a los huéspedes
Algunos inquilinos se ponían borrachos en las escaleras del hotel
Hacen uso de la piscina con ropa y nadie les dice nada
El hotel no acepta familias de dos adultos (papas) y tres hijos, no querían aceptarme en una habitación con mis tres hijos, me cobraron un extra por dos niños y fue excesivo.
Daniela
Stayed 1 night in Aug 2023
8/10 Good
Edgar Ivan
22 Jul 2023
Edgar Ivan
Stayed 1 night in Jul 2023
6/10 Okay
Martha Isela
18 Jul 2023
Disliked: Property conditions & facilities
El servicio en restaurante demasiado lento, el agua de la alberca no la limpian ni aplican químicos.
No había botes de basura, la llave tenía fuga, las camas muy duras, el baño resbaloso, me hicieron cambiar mucho las cortesías xq no se ponían de acuerdo entre ellos