TV

Reviews of The Art Hotel Medellin

3.5 out of 5
The Art Hotel Medellin
Carrera 41 #9-31, Medellín, Antioquia

Reviews

7.6

Good

Rating 10 - Excellent. 271 out of 772 reviews" "
Rating 8 - Good. 233 out of 772 reviews" "
Rating 6 - Okay. 136 out of 772 reviews" "
Rating 4 - Poor. 73 out of 772 reviews" "
Rating 2 - Terrible. 59 out of 772 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Fort Myers

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service oriented personnel. Walking distance from Parque Lleras, Provenza, Shops and restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Carmen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is very nice, the staff was kind & customer service oriented, but the WiFi signal was terrible.
Stayed 6 nights in Apr 2024

8/10 Good

Francarlos

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Apr 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
The best option that u can find at Medellín
Stayed 3 nights in Apr 2024

10/10 Excellent

Leslye

Travelled with group
Liked: Staff & service, property conditions & facilities
The personal , the rooftop and property everything was outstanding
Stayed 3 nights in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Andrew, Redwood City

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is convenient. Friendly staff. Nice breakfast. However, the property is in need of renovation. There was no dresser in my room, I had to keep clothing in my suitcase. There is some noise at night, especially on weekends. The Internet keept disconnecting.
Stayed 4 nights in Feb 2024

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always willing to help. Many could speak English.
Stayed 5 nights in Feb 2024

8/10 Good

Carlos Matos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff was amazing and very nice. Location is ideal in El Poblado and close to Provenza. Rooms were clean. Unfortunately, the rooms don’t block the noise very well and at times you can hear other rooms conversations and other things going on late in the night (if you know what I mean).
Stayed 6 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 3 nights in Feb 2024

10/10 Excellent

Aaron

Stayed 6 nights in Jan 2024
Response from The Art Hotel on 19 Feb 2024
Thank you for taking the time to share your comments with us! We are delighted to read that you enjoyed your stay and that you found the majority of the staff extremely helpful and friendly - it is very encouraging for our team to find great comments about our service. Every day we try to maintain our quality!

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent location
Stayed 5 nights in Jan 2024
Response from The Art Hotel on 29 Jan 2024
Dear guest: Your comments are important to us, we hope to have you back in our facilities and thus be able to provide you with the service and warmth that characterizes us.

4/10 Poor

Kimball

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was very dark, rooms had no where for clothes, 4 hangers, dark rooms and public area. Asked front desk to book us a tour checked 4 times as 3 time checking no one seemed
Stayed 5 nights in Jan 2024
Response from The Art Hotel on 29 Jan 2024
Hello!We are sorry to hear that your experience at the hotel was not completely satisfactory. We understand that you have encountered some negative aspects that affected your stay. We appreciate you sharing your comments on these aspects. It is important to take into consideration the comments of our guests to improve our service and facilities.

6/10 Okay

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff is great. Hotel is a bit dark. This hotel targets short stays only. Only one towel hook and a max of 4 hangers per room, no drawers and windows that don't open. If you are looking for a one night escape consider this hotel, but for an extended stay it not on par with the other hotels.
Stayed 5 nights in Jan 2024
Response from The Art Hotel on 29 Jan 2024
Hello!Dear guest: We appreciate your valuable comments, these make us better and better, we are very sorry for the inconveniences presented within the hotel, we want to improve your experience and it will surely be possible on your next visit to the city.

10/10 Excellent

Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from The Art Hotel on 16 Jan 2024
Good morningThank you very much for your comments.

10/10 Excellent

ANTHONY, Palatka

Stayed 5 nights in Dec 2023
Response from The Art Hotel on 11 Jan 2024
Estimado huésped: Tus comentarios son importantes para nosotros, esperamos tenerte nuevamente en nuestras instalaciones y así poder brindarte el servicio y calidez que nos caracterizan.

10/10 Excellent

Ichel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe hotel. The rooftop is very pretty and calm if you want to have a night in.
Stayed 7 nights in Dec 2023
Response from The Art Hotel on 27 Dec 2023
Thank you for taking the time to share your feedback with us! We are delighted to read that you enjoyed your stay and found most of the staff extremely helpful and friendly; it is very encouraging for our team to receive excellent feedback about our service. Every day, we strive to maintain our quality!

10/10 Excellent

Aylin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from The Art Hotel on 27 Dec 2023
Estimado huésped: Tus comentarios son importantes para nosotros, esperamos tenerte nuevamente en nuestras instalaciones y así poder brindarte el servicio y calidez que nos caracterizan.

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pretty hotel and conveniently located.
Stayed 3 nights in Dec 2023
Response from The Art Hotel on 27 Dec 2023
Thank you for taking the time to share your feedback with us! We are delighted to read that you enjoyed your stay and found most of the staff extremely helpful and friendly; it is very encouraging for our team to receive excellent feedback about our service. Every day, we strive to maintain our quality!

10/10 Excellent

Tiago, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Dec 2023
Response from The Art Hotel on 19 Feb 2024
Good afternoon.Thank you for taking the time to share your comments with us! We are delighted to read that you enjoyed your stay and that you found the majority of the staff extremely helpful and friendly - it is very encouraging for our team to find great comments about our service. Every day we try to maintain our quality!

10/10 Excellent

Liliana

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Art Hotel on 27 Dec 2023
Thank you for taking the time to share your feedback with us! We are delighted to read that you enjoyed your stay and found most of the staff extremely helpful and friendly; it is very encouraging for our team to receive excellent feedback about our service. Every day, we strive to maintain our quality!

4/10 Poor

Jasen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Guest for too Expensive
Friendly staff but the price for guest has increased to 50 usd per guest now. This will be my last time booking here as a result given to higher prices. Looking for better options.
Stayed 1 night in Aug 2023
Response from The Art Hotel on 27 Dec 2023
Dear guest, we appreciate your valuable feedback; it helps us become better each time. We sincerely regret the inconveniences you experienced within the hotel. We aim to enhance your experience, and we are confident that it will be possible during your next visit to the city.

6/10 Okay

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
This building has the worst WiFi I have ever experienced in any hotel. Even cell service was poor to nom existent. Noisy frequently, inside and out. No opening windows for fresh air and people are walking by your windows which means there's no privacy or you are in darkness
Stayed 4 nights in Nov 2023
Response from The Art Hotel on 27 Dec 2023
We appreciate your valuable feedback; it helps us improve continuously. We sincerely regret the inconveniences experienced within the hotel. We want to inform you that we are currently reviewing our internet network and making some adjustments to ensure optimal service for our guests.

10/10 Excellent

Kerry ann

Liked: Cleanliness, property conditions & facilities
It's worth the cost
Stayed 1 night in Nov 2023
Response from The Art Hotel on 27 Dec 2023
Dear guest, we appreciate your valuable feedback; it helps us become better each time. We sincerely regret the inconveniences you experienced within the hotel. We aim to enhance your experience, and we are confident that it will be possible during your next visit to the city.

10/10 Excellent

Aziz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient location and the staff was very nice. I would definitely stay there again.
Stayed 7 nights in Oct 2023

10/10 Excellent

Mirelsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very adorable and you feels comfortable, everything is good in this place, when i go back to this beautiful country, i booking here again, location is 10/10 everything is close. 👌
Stayed 7 nights in Sep 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mats

Liked: Amenities
The staff helped me friendly. Would definitely book again next time.
Stayed 6 nights in Sep 2023
Response from The Art Hotel on 27 Sept 2023
Hi MatsThanks for sharing your review! I am glad that you enjoyed your stay at the hotel

10/10 Excellent

Darryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great experience.
Stayed 4 nights in Sep 2023
Response from The Art Hotel on 18 Sept 2023
Dear DarrylThank you for sharing your review of the hotel. It's great to know that you found the place elegant and tasteful.

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very modern and had this unique style inside and outside the hotel. The staff were very professional, polite, and helpful. This hotel is literally in front of parque lleras, very convenient if you like to party and walk to your hotel.
Stayed 6 nights in Sep 2023
Response from The Art Hotel on 11 Sept 2023
Hi EdwinThank you for taking the time to share your comments with us!It's amazing that you find our hotel modern; we are a design hotel, so style is very important to us. We are delighted to read that you enjoyed your stay and that you had a pleasant service experience with our staff.

10/10 Excellent

Ezequiel, Harrisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, front desk staff was very friendly and helpful. Daily breakfast was good. The room was clean and spacious we stayed in the second floor towards the front of the hotel and didn’t hear any noise from the street or club from across the street at all. Overall loved the location accessible to restaurants. I’ll stay here again.
Stayed 5 nights in Aug 2023
Response from The Art Hotel on 23 Aug 2023
Hi Ezquiel!Thanks for sharing your review! I am glad that you enjoyed your stay at the place with your wife and that you had a good, varied breakfast. It is wonderful to hear that the highlight was the friendliness of the staff, from the receptionist to the cleaning girls.

8/10 Good

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is ideal for partying in Parque Lleras. Our room was in the back, so the noise from the dance club in front of the hotel was just perceptible. The hotel has a clean modern / industrial design, but the rooms are showing their age - especially the shower. If you want access to everything Parque Lleras has to offer, I recommend The Art Hotel. If you want a room with a view and balcony, try another place.
Stayed 8 nights in Aug 2023
Response from The Art Hotel on 14 Aug 2023
Hi Joseph!We are delighted you enjoyed your stay and found our staff helpful and friendly. We are currently doing improvement work to furnish our rooms.

10/10 Excellent

Jason

Liked: Cleanliness, amenities
Great place!
Stayed 1 night in Jul 2023
Response from The Art Hotel on 25 Jul 2023
Hola Jason!¡Gracias por tu calificación! Nos alegra saber que disfrutaste de tu estancia en nuestro hotel y que nuestras habitaciones fueron de tu agrado.

10/10 Excellent

Ada

Stayed 4 nights in Jul 2023
Response from The Art Hotel on 14 Aug 2023
Hi Ada!¡Gracias por tomarse el tiempo para compartir tu calificaión con nosotros!

8/10 Good

Lawrence

Stayed 2 nights in Jul 2023
Response from The Art Hotel on 24 Jul 2023
Hola Lawrence!¡Gracias por tomarte el tiempo para compartir tu experienciacon nosotros!

4/10 Poor

MOHAMMED

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I have came here to place three times this time was very inconvenient on my last day i left in the morning to get lunch at 11 am i saw everyone at the front and when i came back a few hours later they were stating sir you check out was at 12 and asked how come you didnt call.or email me she said something about that its not working which is not true they charged me for last check out thia was not the only issue last time i stay my girlfriend brought me lunch and came to help me with my bags amd when we checked out they charged me 200 cop for coming up 5 min and they rule is if she steps in for 5 min Its 200cop i will not be coming back here amd will share my experiences with all my friends amd family amd going to post a review on google
Stayed 7 nights in Jul 2023
Response from The Art Hotel on 11 Jul 2023
Dear MohammedI am sorry to hear about the inconvenience you experienced during your recent visits to our establishment. Please accept my sincere apologies for any misunderstanding or miscommunication that may have occurred. I appreciate you taking the time to bring these concerns to our attention, and I assure you that your feedback is valuable to us.Additionally, I apologize for any misunderstanding regarding the charge for your girlfriend's brief visit. Our policy states that any additional guests who enter the room, regardless of the duration, incur an additional charge. However, I apologize if this was not properly communicated to you, and I understand how this could have been frustrating.I genuinely regret that your experiences with us have not met your expectations, and I want to assure you that we take your feedback seriously. We value all our guests, and it is never our intention to provide anything less than exceptional service.Once again, I apologize for the inconvenience caused, and I appreciate your understanding. We value your feedback, and we will use it to improve our services and avoid similar issues in the future.

8/10 Good

Lerivivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables y a pasos de lugares espectaculares
Stayed 7 nights in Jun 2023
Response from The Art Hotel on 11 Jul 2023
Hola Lerivivian ¡Gracias por tomarte el tiempo para compartir tus comentarios con nosotros!Es increíble que encuentres nuestro hotel moderno: somos un hotel de diseño, por lo que el estilo es muy importante para nosotros. Estamos encantados de leer que disfrutaste de tu estadía y que tuviste una grata experiencia de servicio con nuestro personal.

2/10 Terrible

Brandon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from The Art Hotel on 21 Jun 2023
Hola Brandon ¡Gracias por tomarte el tiempo para compartir tu opinion con nosotros!

4/10 Poor

mohammed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very outdated rooms. Extremely noisy, we had to change rooms with no luck I would never go back
Stayed 5 nights in May 2023
Response from The Art Hotel on 31 May 2023
Dear MohammedWe appreciate your valuable comments, they make us work much harder to be better each time, with the issue of noise that you mention, we are extremely sorry for what happened

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from The Art Hotel on 30 May 2023
Tus comentarios son importantes para nosotros, esperamos tenerte nuevamente en nuestras instalaciones y así poder brindarte el servicio y calidez que nos caracterizan.

10/10 Excellent

Edison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Art Hotel on 30 May 2023
Tus comentarios son importantes para nosotros, esperamos tenerte nuevamente en nuestras instalaciones y así poder brindarte el servicio y calidez que nos caracterizan.

8/10 Good

Samuel

Stayed 1 night in Apr 2023
Response from The Art Hotel on 30 May 2023
Tus comentarios nos hacen querer hacer las cosas mejor cada día. Esta propiedad siempre estará encantada de recibirle. Gracias por confiar en nosotros, ¡esperamos verte pronto!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel , the staff is very kind , clean and close to everything
Stayed 3 nights in Apr 2023
Response from The Art Hotel on 30 May 2023
Your comments are important to us, we hope to have you back in our facilities and thus be able to provide you with the service and warmth that characterize us.

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from The Art Hotel on 30 May 2023
Tus comentarios nos hacen querer hacer las cosas mejor cada día. Esta propiedad siempre estará encantada de recibirle. Gracias por confiar en nosotros, ¡esperamos verte pronto!

2/10 Terrible

Dale

Stayed 2 nights in Apr 2023
Response from The Art Hotel on 30 May 2023
Tus comentarios nos hacen querer hacer las cosas mejor cada día. Esta propiedad siempre estará encantada de recibirle. Gracias por confiar en nosotros, ¡esperamos verte pronto!

10/10 Excellent

cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here
Lovely hotel, couldn’t recommend it enough. Clean, great location, lovely breakfast and very friendly staff
Stayed 1 night in Apr 2023
Response from The Art Hotel on 30 May 2023
Dear CassieYour comments are important to us, we hope to have you back in our facilities and thus be able to provide you with the service and warmth that characterize us.

8/10 Good

Angel Alexis Rosado, Lajas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Llera park.
Stayed 4 nights in Mar 2023

10/10 Excellent

Darryl John Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My second time at the Art Boutique. It’s always a good time. Very welcoming even with guest. Note at the moment it’s $200k Cop for guest. Other than that I will be back.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kurt

Stayed 6 nights in Feb 2023