Dear Adam, Thank you so much! We're thrilled to hear that. It's our pleasure to make your stay memorable.

Hi Misha, We're so glad you enjoyed your stay! Thank you for your kind words and for appreciating our art and staff! We hope to see you again soon!

¡Hi Damaris!Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that all aspects met your expectations. We are committed to providing exceptional service and a memorable experience for our guests. We hope to welcome you back in the future. Thank you for choosing us and for your kind review!

Hi Mirian Thank you for your positive feedback! We're glad you enjoyed our hotel's excellent location and friendly staff. While we understand your perspective about it being more suited for couples or single travelers, families are also welcome here. We appreciate your recommendation and hope to welcome you back soon for another enjoyable stay in Medellin.

Hola JoseGracias por calificarnos, esperamos tenerte nuevamente en nuestro hotel

Hello HipolitoThank you for your visit and for taking the time to share your comments. We hope to have the opportunity to welcome you again in the future.

Hi AlonThank you for your observations, which help us improve. We look forward to having the pleasure of welcoming you again in the future.

Good Afternoon Mr. DavashWe appreciate your observations. We'd like to remind you that any additional person will incur an extra charge. Additionally, they must be registered. Also, please note that breakfast is included in the rate and is served buffet-style. If you have any further questions or need more information, please don't hesitate to contact our customer service. We are here to assist you!

Hola IvanNos complace mucho haber sido parte de su experiencia. ¡Esperamos tener el honor de servirle nuevamente en su próxima visita a la ciudad!

Mr. ChristopherThank you for sharing your experience. We value your feedback and hope to have the opportunity to exceed your expectations on your next visit.

Hello MayensyWe sincerely appreciate your preference and look forward to welcoming you again on your next stay.

Hello ReynaldoThank you for choosing our hotel for your stay! We look forward to welcoming you again in the future.

Thank you for sharing your experience. We value your feedback and hope to have the opportunity to exceed your expectations on your next visit.

Hello LuisWe are delighted to have been part of your experience. We hope to have the honor of serving you again on your next visit to the city!

Hello MarcoThank you for your feedback! We're thrilled to hear that you found our location and services great. We apologize for any disappointment regarding the bedding. Your input is valuable to us, and we'll take steps to address this issue. We hope to have the opportunity to welcome you back for an even better experience.

We are delighted to have been part of your experience. We hope to have the honor of serving you again on your next visit to the city!

Thank you for choosing our hotel for your stay! We look forward to welcoming you again in the future.

Thanks Frank we are delighted to have been part of your experience. ee hope to have the honor of serving you again on your next visit to the city

Hola DanielGracias por calificarnos. ¡Esperamos tener el placer de atenderlo/a nuevamente en su próxima estancia!

Hi SteveYour satisfaction is our greatest reward. We hope to have the honor of serving you again on your next visit.

Your support and feedback are greatly appreciated. We hope to have the pleasure of serving you again on your next stay!

Hola Carlos¡Gracias por tu amable calificación! Nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos con ansias darte la bienvenida nuevamente en el futuro.

Hola PriscilaGracias por su visita y por tomarse el tiempo para compartir sus comentarios. Esperamos tener la oportunidad de recibirla nuevamente en el futuro.

Hi CristinaThank you for your feedback regarding our hotel's location and nearby dining options. We apologize for the issues you experienced during your stay. Your concerns about the ambiance, cleanliness, and noise levels have been noted and will be addressed with our team. We take guest safety and comfort seriously and will investigate the incident with the cleaning staff to prevent such occurrences in the future. We regret any inconvenience caused by the ongoing construction and appreciate your understanding. We hope to have the opportunity to exceed your expectations on a future visit.

We appreciate your feedback, which helps us improve our services. We're sorry for the inconveniences you experienced during your stay, and we'll take steps to address these issues to ensure a more satisfactory experience in the future

Hola Humberto¡Gracias por tu valoracion positiva! Nos alegra saber que tu experiencia fue satisfactoria. Esperamos verte de nuevo en el futuro para brindarte otro excelente servicio.

We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your valuable feedback is crucial to us as it helps us identify areas for improvement.We want to extend our sincerest apologies for the excessive noise in the rooms and the lack of maintenance. We understand how important it is to enjoy a quiet and comfortable environment for proper rest, and we regret that this was not possible in your case.Regarding the situation with the reception staff, we apologize for any misunderstanding or inappropriate treatment you may have experienced. We strive to provide friendly and professional service to all our guests, regardless of nationality or immigration status.Please know that your comments have been taken seriously, and we are taking steps to address the issues mentioned. We have initiated an internal investigation to trace the origins of the problems and take the necessary corrective actions to ensure that similar situations do not occur in the future.Despite the unfortunate circumstances you experienced, we sincerely hope to have the opportunity to welcome you back in the future and demonstrate the quality of our service and the improvements we are implementing.Thank you once again for your constructive feedback and for choosing our hotel for your stay. If there is anything else we can assist you with, please do not hesitate to contact us.

Es un placer conocer su plena satisfacción con su estancia en nuestro hotel. Nos alegra que las instalaciones y servicios hayan cumplido con todas sus expectativas.

Hola IvanGracias por tomarse el tiempo de calificarnos. Esperamos tenerlo nuevamente con nosotros.

Thank you for your feedback! We're glad you enjoyed our location, staff, and free parking. Hope to see you again soon!

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that you found our breakfast to be outstanding. We strive to provide a five-star experience, and we're delighted that we could exceed your expectations. We look forward to welcoming you back in the future!

¡Muchas gracias por tu calificación! Nos alegra mucho saber que disfrutaste tu estadía con nosotros.

Thank you for your feedback! We're glad you liked our good location and found our quality decent for the price. We hope to welcome you back in the future.

Thank you for sharing your experience! We're glad to hear that you enjoyed our excellent decoration and the kind service from our staff. We're delighted to be close to Provenza and shopping centers, so you can make the most of your stay. We look forward to welcoming you back soon!

Sr. MiguelLamentamos mucho escuchar que tu experiencia no cumplió con tus expectativas. Valoramos tus comentarios y nos tomamos muy en serio cualquier preocupación que puedas tener. Por favor, háznos saber más detalles sobre tu experiencia para que podamos abordar cualquier problema y mejorar nuestros servicios. Esperamos tener la oportunidad de recuperar tu confianza en el futuro. Gracias por tu retroalimentación.

Esperamos que estés teniendo una excelente estadía con nosotros. Nos encantaría conocer más sobre tu experiencia y cómo podríamos acercarnos más a tus expectativas. servicioalcliente@diezhotel.com

¡Gracias por tu comentario! Nos alegra saber que disfrutaste tu estancia con nosotros. Esperamos verte pronto de nuevo.

¡Gracias por tu comentario! Nos alegra saber que disfrutaste tu estancia con nosotros. Esperamos verte pronto de nuevo.

Thank you for your comments! We're glad to hear that you enjoyed our excellent location, delicious breakfast, friendly staff, cleanliness, security, and proximity to the main attractions. We hope to see you again soon.

Thank you for your comment! We're delighted to hear that you loved the hotel and its surroundings. We hope to see you again soon!

Hola Sanyei¡Gracias por tu puntuación positiva! Nos alegra saber que tu experiencia fue satisfactoria. Esperamos verte de nuevo en el futuro para brindarte otro excelente servicio.

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location across from Provenza. It's fantastic that you liked our breakfast and experienced great service from our team. We appreciate your kind words about our staff speaking English and being polite. Your suggestion about a swimming pool is noted, and we value your input. We hope to welcome you back soon!

Agradecemos su calificación y comentarios. Su opinión es importante para nosotros.Esperamos verle pronto de nuevo.

¡Gracias por su amable comentario! Nos alegra saber que disfrutó de su estancia con nosotros. Esperamos darle la bienvenida nuevamente pronto.

Nos alegra mucho saber que disfrutó de su estancia con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas.

Thank you so much for your kind comment. We are delighted to hear that you enjoyed our services. We hope to have the pleasure of welcoming you back in the future.Have a fantastic day!