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Hermes Palace Hotel Medan
3.5 star property

Comfortable hotel with free valet parking and fitness centre

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hermes Palace Hotel Medan

Photo gallery for Hermes Palace Hotel Medan

Terrace/patio
Exterior
Premium bedding, minibar, in-room safe, desk
Breakfast, lunch, dinner served; Indonesian cuisine
Front of property

Overview of Hermes Palace Hotel Medan

Reviews
6.6

Popular amenities

  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • GymGymGym
The price is RM 176
Price available on 01/05/2024

Explore the area

Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151
  • Popular LocationMedan Mall15 min walk
  • Popular LocationGreat Mosque of Medan17 min walk
  • Popular LocationSun Plaza17 min walk
  • AirportMedan (KNO-Kuala Namu Intl.)46 min drive
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Room options

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Shower/bath combination
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Shower/bath combination
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

View from room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Shower/bath combination
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Shower/bath combination
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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RM296 total
includes taxes & fees
2 May - 3 May
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About the area

Medan

Located in Medan, Hermes Palace Hotel Medan is near the airport. Tjong A Fie's Mansion and Grand City Hall are local landmarks, and some of the area's attractions include Rahmat International Wildlife Museum & Gallery and Percut Waterpark.
Visit our Medan travel guideOpens in a new window

What's nearby

  • Maimun Palace - 12 min walk
  • Medan Mall - 15 min walk
  • Grand City Hall - 16 min walk
  • Great Mosque of Medan - 17 min walk
  • Sun Plaza - 17 min walk

Getting around

  • Medan Station - 16 min walk
  • Medan (KNO-Kuala Namu Intl.) - 46 min drive

Restaurants

  • Rumah Makan Tabona - 1 min walk
  • New Mikado Restaurant - 7 min walk
  • Kumango Rice & Noodles Restaurant - 1 min walk
  • Nasi Goreng Pemuda - 2 min walk
  • Wajir Seafood - 2 min walk

About this property

Hermes Palace Hotel Medan

Hotel near the airport
At Hermes Palace Hotel Medan, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site Indonesian cuisine bistro, Sirocco, offers breakfast, lunch, dinner and happy hour. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking, valet parking and extended parking
  • Free train station pick-up, airport pick-up service (surcharge) and a computer station
  • A TV in reception, concierge services and a lift
Room features
All 106 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and ceiling fans

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hermes Coffee
  • Sirocco

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 2,982 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 250000 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Frequently asked questions

Is Hermes Palace Hotel Medan pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hermes Palace Hotel Medan?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Hermes Palace Hotel Medan on 1 May 2024 start from RM 175.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hermes Palace Hotel Medan?

Self-parking and valet parking are free at this property.

What time is check-in at Hermes Palace Hotel Medan?

Check-in start time: 1:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hermes Palace Hotel Medan?

Checkout is at noon.

Does Hermes Palace Hotel Medan provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 150000 per person applies.

Where is Hermes Palace Hotel Medan located?

Situated near the airport, this hotel is within a 15-minute walk of Tjong A Fie's Mansion, Vihara Borobudur and Maimun Palace. Medan Mall and Sri Mariamman Temple are also within 1 mile (2 km). Medan Station is 16 minutes by foot.

Hermes Palace Hotel Medan Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 34 reviews" "
Rating 8 - Good. 15 out of 34 reviews" "
Rating 6 - Okay. 9 out of 34 reviews" "
Rating 4 - Poor. 5 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Zinal Abadin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021

8/10 Good

Suwarno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Don't stay here.
Stayed 2 nights in Sep 2018

2/10 Terrible

Ikhsan Dwi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017

4/10 Poor

diana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.