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Reviews of Villa Serena Centro Histórico

3 out of 5
Villa Serena Centro Histórico
Heriberto Frías #1610, Col. Centro, Mazatlán, SIN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 59 reviews" "
Rating 8 - Good. 14 out of 59 reviews" "
Rating 6 - Okay. 3 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was checking in was difficult but once we got the attention of the staff they were friendly and everything went smoothly
Stayed 5 nights in Apr 2024

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To whom it may concern, both my wife and myself thoroughly enjoyed our recent (brief) stay at Villa Serena, from the old world Vibe of the Centro Historico, to the ease of accessibility for all the local amenaties, ie: restaurants, shopping, local culture, access to bus transportation etc. And our hosts Marthe and Daisy were always accomodating no matter the request. We also enjoyed meeting and socializing with the other long term guests each evening to share knowledge and updates of local activities and or places to eat. Not sure when...but we will definitely be going back. R&M
Stayed 7 nights in Mar 2024

8/10 Good

JACQUELINE

Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice stay
Fantastic staff, welcoming and helpful, A+! Location is perfect, central yet quiet. The apartments are basic, well maintained. Comfortable matress. Little privacy due to the closeness of each unit and you can hear your neighbours. Its a haven for old gringos, you wont meet Mexicans like in hotels of the golden zone. Lovely rooftop patios.
Stayed 4 nights in Jan 2024

10/10 Excellent

charles

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I have stayed here a few times. And we absolutely love it. The staff are so nice and helpful. It’s like a family when you are there with the other guest and the staff and everybody’s so friendly and talking there so many options for restaurants for shopping. It’s a beautiful neighborhood it’s very safe the bed was so comfortable, the shower had strong pressure and very hot water. Everything you need to make meals were there, we most definitely will be staying there.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Super beautiful accommodation and excellent location (walking distance to the boardwalk.) Would love to stay again.
Rooftop view
Stayed 1 night in Nov 2023

8/10 Good

Lannis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This Property is very centrally located In Centro Mazatlan. It's atmosphere was charming.
Stayed 3 nights in Oct 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Luvia

Travelled with family and small children
Disliked: Property conditions & facilities
The room smell had a bad smell .uncomfortable smell
Stayed 2 nights in Jul 2022

10/10 Excellent

Erica, Valley Village

Liked: Cleanliness, amenities, property conditions & facilities
It was the exact right place for me. It felt like Melrose Place meets Mazatlan. Iveru beautiful. I am going to actually live there soon!!!
Stayed 1 night in Jul 2022

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort
Amazingly gorgeous place in an awesome location
Villa Serena was truly an amazing place to stay -- I loved having access to a full kitchen while there, and it was so well kept and clean. It felt like a beautiful oasis to return to every day and the courtyard is even more picturesque than these photos. Note that it's an apartment, not a hotel, so some of those hotels amenities won't be present, but the staff was still incredibly helpful.
Stayed 4 nights in Dec 2021

10/10 Excellent

gustavo, Las Vegas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and location close to historic downtown, Martha and his son will make you feel like family definitely will return and expend longer stay here, just keep on mind is not to close to beach if you are planning expend long time at beach this may not work
Stayed 1 night in Dec 2021

10/10 Excellent

ROGELIO

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is in a very good location. It is walking distance to many places. The property was clean when we checked in but there was no cleaning services. We had to contact the manager for towels and toilet paper.
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hotel lindo y limpio
Lugar muy bonito, ubicacion ideal, tenga en cuenta que algunas habitaciones son de dos pisos y hay escalones. Si tienes dificultad subiendo y bajando escalones entonces asegurate de pedir cuarto de un solo piso.
Stayed 1 night in May 2021

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Oasis in the middle of the city!
Excellent location in Centro! Close to Malecon and Plaza Machado. Very quiet. Street parking wasn't an issue, but there is a paid, secured lot one short block away. The staff doesn't speak English, but are extremely friendly and helpful. I had a medical emergency, and Javier guided us to a doctor, and helped me thru the whole process including the consultation and buying my meds since I don't speak Spanish very well. There is no way you could ever get that kind of service in the States!! After we made a vow, "amigos siempre, siempre!!" Only issue is that email is never answered (seems to be a Denmark address??)
Stayed 8 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small and cute stay in place, good price
Stayed 1 night in May 2021

10/10 Excellent

Keegan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Dec 2020

10/10 Excellent

Linda, California

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay there very much. There seems to be a daily afternoon gathering in the patio of people staying there. They came & went as the afternoon went on. Immediately I felt welcomed. I got lots of tips of where to eat, shop, entertainment. It was very comfortable, clean, kept up. The lady tending the rooms was very nice, very helpful, kind to me. I was alone/solo during my stay but never felt lonely. I would definitely stay there again.
Stayed 6 nights in Jan 2020

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique property, the style very entising. my only suggestion is that upon arrival you need to call a number to gain access.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Disliked: Cleanliness
This was our second time in Mazatlan, and since we enjoyed being in the centro historico last time, we decided to book a central place again. I will start with the down-side first... First of all, our airport shuttle driver had no clue how to get to Villa Serena. His English was minimal, as was my Spanish. Eventually we figured it out. Upon arrival, the street gate was locked and the caretaker (Marie) popped out of her little office just inside the gate, but didn't acknowledge us. She went on for at least several more minutes on the phone, but never once held up an index finger as if to say "moment please". When she finally did let us in, she was mildly friendly (or mildly irritated, depending on how you want to interpret her personality)... throughout our stay, it always seemed that we were irritating her if we asked for an extra towel or roll of toilet paper. What you need to know is that Villa Serena is NOT a hotel. The Expedia description indicated that there was daily housekeeping. Again, not true. You're pretty much on your own to change your bedding, towels and toilet paper, and you need to ask Marie... that is, if you can find her. The other drawback - without daily housekeeping - is that the floors (all of them...main living area, bathroom and bedroom) getting very dirty daily. Without a broom or mop, it makes it impossible to keep the apartment clean. Okay, that was pretty much it for the negatives. On the positive side, Villa Serena is in a fantastic location.
Stayed 8 nights in Dec 2018

10/10 Excellent

Cynthia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene and centrally located
We thoroughly enjoyed our stay. The room was very comfortable and quiet in spite of being close to everything in El Centro Historico. There are many restaurants close by and it's an easy walk to the big market where you can buy a great variety of fruits, vegetables, prepared food, clothing, etc. We recommend it!
Stayed 3 nights in Nov 2018

10/10 Excellent

John, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location in old Mazatlan. Easy walking distance to numerous restaurants, the cathedral, market and the Malecon. Apartment was clean and well appointed. Very comfortable during out stay. Facility management staff was readily available for any questions and concerns we had. Overall, a first rate experience.
Stayed 9 nights in Mar 2018

10/10 Excellent

Ivan, Tepic

Liked: Cleanliness, amenities, property conditions & facilities
Lugar tranquilo con excelente relación precio calidad todo muy Agusto gracias
Stayed 1 night in May 2024

8/10 Good

Yovana

Travelled with family and small children
El piso es de madera esta muy biejo sin mantenimiento y al caminar todo el lugar rechina como carreta bieja mucho ruido al caminar
Stayed 2 nights in Apr 2024

8/10 Good

Anders

Stayed 4 nights in Apr 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No cuentan con plancha, o secadora de cabello, el acceso a internet es limitado, las escaleras son poco seguras
Stayed 2 nights in Feb 2024

10/10 Excellent

Marlene Serbellon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La ubicación es inmejorable. El personal muy atento. Tranquilo . Nos la pasamos muy bien.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Amenities, property conditions & facilities
Tranquilidad,
Stayed 1 night in Aug 2022

8/10 Good

marco a

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar, muy bonito el área común, es pequeño pero cuenta con su alberca a un que es chica pero suficiente para que se diviertan los niños, hay otra área común con terraza, el hotel mantiene el toque clásico de los 50s, los cuartos son nuevos y bonitos, está la plaza machado a unos metros, restaurantes, café, bares, el problema es que no hay estacionamiento pero no importa, me volvería a hospedar
Stayed 1 night in Jul 2022

6/10 Okay

ANAYELI FRANCISCO

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Mencionan alberca y tina de hidromasaje pero no es lo que mencionan
Stayed 4 nights in Jul 2022

10/10 Excellent

Cristobal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy bonito, limpio y seguro; excelente atención.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, room comfort
Los mejores días de descanso y la atención muy buena la sra Martha muy amable y atenta . Espero volver pronto .
Stayed 2 nights in Jul 2022

4/10 Poor

Bianka Delia

Travelled with family
Disliked: Cleanliness, room comfort
Caro para lo que es.
No se alojen ahi, es caro, tenia cucarachas pequeñas el lugar. Y no esta bien ubicado. Hay miles de alojamientos alrededor del malecon, linda vista y ubicacion, por un menor precio.
Stayed 1 night in Jun 2022

10/10 Excellent

Silvia

Liked: Cleanliness, room comfort
El mejor lugar para recargar energía
Una experiencia muy agradable. El lugar es bonito, limpio, cómodo, la atención al cliente es buena. Está muy cerca de la Plazuela Machado, Olas Altas, Mercado. Te hacen sentir como en casa. Sin duda volveremos!!
Stayed 5 nights in May 2022

10/10 Excellent

Dulce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es súper lindo, muy tranquilo, ideal para relajarse, muy cerca de plazuela machado solo a unas cuentas cuadras (donde se encuentran muchas opciones de alimentos) se puede llegar caminando al malecón, lo mejor del lugar la anfitriona sumamente amable. Me encanto el lugar sin duda regresaría.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Todo excelente la atención fue de primera la habitación estaba muy bien cuidada y no sorprendió lo bonita
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
muy caro no hay servicio, no tiene estacionamiento, nada bonito, no volvería
Stayed 1 night in Jun 2021

10/10 Excellent

Viridiana

Travelled with family
Liked: Cleanliness, room comfort
Inolvidable.
Hermoso lugar, las paredes algo finas y podías escuchar las pláticas de al lado. Enargados muy amables, excelente ubicación. Amo los gatos del hotel sobre todo una gatita carey super cariñosa
Stayed 2 nights in Apr 2021

10/10 Excellent

JOON SIK

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Eliel

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Excelente limpieza, excelente atención, súper cómodo, muy buena ubicación, me volvería a hospedar !
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en verdad ... es un lugar muy padre y pacifico
Stayed 2 nights in Jul 2019