Beach/ocean view
Check availability

Reviews of Costa Bonita Resorts

Costa Bonita Resorts
Av Sabalo Cerritos No. 7500, Mazatlán, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 67 reviews" "
Rating 8 - Good. 17 out of 67 reviews" "
Rating 6 - Okay. 10 out of 67 reviews" "
Rating 4 - Poor. 7 out of 67 reviews" "
Rating 2 - Terrible. 5 out of 67 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful place to stay right by the beach. The only bad thing is that this place doesn’t clean the room so if your staying for a few days be prepared to clean your room.
Stayed 6 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was nice and clean. Did not like the front desk customer service. Receptionist did not provide us with necessary infeomation.
Stayed 5 nights in Jun 2021

8/10 Good

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation 2019
Was supposed to have garden view.. got the drive up..room was nice but kitchen pans were worn out and few..not many utensils.. like citrus press.. spatula..no hair dryer..limited towels, and wash cloth... Great beach..nice for swimming and walking.. would recommend..must have Mexican money.. don’t take credit cards
Resort
Beach
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Montserrat Huerta on 10 Oct 2019
Dear Guest, Thank you for your preference. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property wish I could have stayed longer!
Stayed 3 nights in Aug 2019
Response from Montserrat Huerta. on 10 Oct 2019
Dear guest, Thank you for your preference. Kind regards.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Montserrat Huerta on 3 Aug 2019
Apreciable Sr. Cesar, Muchas gracias por sus comentarios, esperamos en un futuro volver a recibirle. Saludos cordiales

8/10 Good

Dolores, USA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not one place did I see there was a required deposit on top of cost when we checked in. Had to buy our own toilet paper and toiletries. Did provide 4 towels for beach and room use. Overall ok, just pack accordingly.
Stayed 5 nights in Jul 2019
Response from Montserrat Huerta on 1 Aug 2019
Dear Miss Dolores, I thank for choosing us during your recent visit to Mazatlan, your feedback for us is very important. I appreciate your time to give us your comments, be sure that them are considered in a timely manner to improve our service. Sincerely

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. Food was good and affordable. Condo was clean and as advertised. Noisy room as the ac was making a loud. Safe environment. The beach is not optimal for swimming, but it has a nice beach. Also, the place needs some updates. Overall an excellent stay!
Stayed 3 nights in Jul 2019
Response from Montserrat Huerta on 14 Jul 2019
Dea guest, I hope you have a great day, I thank for choosing us during your your recent visit to Mazatlán, Sinaloa. We appreciate your time to leave us your feedback, be sure that your comments are considered in a timely manner to improve our service. Sincerely,

2/10 Terrible

Verified traveller

Stayed 4 nights in Jul 2019

8/10 Good

Enrique Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Execellent location
The location is great. The beach is amazing big very clean and excellent service of the staff on the beach. The rooms and too small for 4 people, they have 2 double beds that are too little for my choice. The room has everything you need.
Stayed 7 nights in Dec 2018
Response from Montserrat Huerta on 2 Mar 2019
Estimado Sr. Luis, Espero tenga un excelente dia, de antemano queremos agradecer el que nos haya elegido como destino para su hospedaje en Mazatlan. Agradecemos sus comentarios, tenga en cuenta que son considerados para mejorar nuestro servicio. Esperamos en un futuro poder volver a recibirle. Saludos cordiales.

6/10 Okay

Michael, Germany

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice Overall, But Poor Maintenance
First stay at the condominium, nice overall property, enjoyed the fitness center, and right on the beach. Diappointed in the room's maintenance: 1) sliding glass door lock was broken and unable to secure, 2) front door lock deadbolt was inoperable (someone had damaged the keyhole, I assume trying to break in; management said none of the doors rely on deadbolts, only the door knob locks), and 3) shower head did not spray well due to a clogged spout. Comfortable bed, wifi eventually worked, friendly staff, just never felt really secure leaving valuables in the room, and since we were out most of the day (and the staff is only there from 0900 to mid-afternoon, we didn't address the issues for several days, and just kept our valuables with us anyway. Would we stay again? Perhaps, though comparable prices exist elsewhere for a more full-service hotel.
Response from Montserrat Huerta on 18 Feb 2018
Dear Mr. Michael, On behalf of all of us who work in Costa Bonita Rental Condos, I thank for choosing us during your recent visit to Mazatlán. Your feedback for us is very important to take care each detail from your stay to create a great trip for you, I appreciate your time to fill this satisfaction survey, be sure that your comments are considered and addressed in a timely manner to improve our service I appreciate your preference.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
You get what you pay for
Room needs updating, not well equipped but functions as a hotel room plus.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
no staff
When you book this room they do not tell you that the rooms you rented see rented from a group of people that own the condos. The condo doesn't have support on site to to assist you. We finally got a number from the security guard and was able after waiting 2 hours to get our rooms. It needs to be better explained on the website. The number they list doesn't work either. The number is for the condo office which is staffed only during weekdays and morning hours on the weekends. Nice place to stay but wish I would have know the challenges ahead of time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff.
Great location and staff, room needs a little maintenance - several lights bulbs were out on arrival but were replaced within a few hours once staff was notified.

4/10 Poor

Debra, Calgary, AB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing room
Condo was sadly disappointing. No assistance booking in. When we got to the condo it was not clean, there was no pots or pans. There was no dish soap, no tea towels, no dish cloths. There was no coffee machine or toaster. The microwave was missing the glass plate. We were told it would be cleaned every second day and after requesting. Cleaning it actually got cleaned on day 5, which was the only cleaning in 7 days. Although the resort itself was nice, we would not return, simply because of the condition of the condo

2/10 Terrible

James, Los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Nice staff, but totally unorganized. The resort is a dump, old and falling apart. Great location though.

4/10 Poor

Steve Hunt, Tehachapi, Ca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not as advertised.
Hotel did not supply any cooking utensils, no TV, no in-room internet, all of which were advertised. Nice place but would not return.

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
This place is not a real hotel. There was no restaurant and we had to walk 20 minutes away to find a place to eat dinner. No drinks by the pool even though it's in Mexico. The beds were hard as a rock. No Wi FI is available. No hand soap.The AC unit was extraordinarily loud, which disrupted all of our sleep. No concierge. No phone in the unit. No help with your luggage. No in room safe. All of this might be acceptable at a Motel 6, but this was an expensive resort.

8/10 Good

Tom, Calgary

Liked: Staff & service
nice getaway
Nice location away from the crowded golden zone. Beachfront location, lots of space at the pool or the beach. Very quiet, relaxing atmosphere.

10/10 Excellent

Alejandro

Liked: Cleanliness, room comfort
Muy satisfactoria la estancia y el desarrollo
Stayed 3 nights in Nov 2023

8/10 Good

Alberto

Liked: Cleanliness
Stayed 5 nights in Jun 2023

6/10 Okay

LEONARDO

Liked: Cleanliness
Disliked: Room comfort
NO ES HOTEL
Primeramente no es hotel, no cuenta con esos servicios. Avise que llegaba tarde y no habia recepcion y tuve que buscar por mi cuenta donde quedaba mi cuarto. desgraciadamente estaba en construccion una seccion del inmueble y habia mucho ruido todo el dia de 9 a 5. Y de pasada el domingo desde las 7 a.m. estaban reparando un elevador y martillaban a esa hora. Tuve que gritarle al que lo hacia que no era una hora adecuada para hacer ese ruido. No hubo la tranquilidad que esperabamos por lo anterior.
Stayed 3 nights in May 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, room comfort
Las instalaciones muy agusto están la alberca muy grande y limpia en la habitación hubo un detalle del aire pero lo solucionaron todo muy bien
Stayed 2 nights in Oct 2020

10/10 Excellent

Maria Eduviges

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

Luis Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Excelente lugar, muy limpio, excelente atencion de todo el personal, solamente sugerir poner mas ambiente para niños en la TV.
Stayed 4 nights in Oct 2020

10/10 Excellent

Sergio Alberto Gitierrez

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Montserrat Huerta on 14 Jan 2020
Estimada Srita. Lizbeth, Gracias por su preferencia, esperamos en un futuro volver a recibirle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Montserrat Huerta on 14 Jan 2020
Dear Guest, Thank you for your feedback

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente
Stayed 3 nights in Nov 2019
Response from Montserrat Huerta on 14 Jan 2020
Apraciable Nestor, Agradecemos mucho su preferencia, esperamos en un futuro volver a recibirle. Saludos cordiales

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Montserrat Huerta on 3 Aug 2019
Apreciable huésped, Muchas gracias por su comentarios, esperamos en un futuro volver a recibirle. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L ESTACIONAMIENTO ESTA MUY BIEN, TODO ESTUVO EXCELENTE Y EL SERVICIO DEL PRESONAL DE LUJO
Stayed 4 nights in Jul 2019
Response from Montserrat Huerta on 3 Aug 2019
Apreciable huésped, Espero se encuentre de lo mejor, de antemano deseo agradecer el que nos haya elegido durante su reciente visita en Mazatlán. Esperamos en un futuro volver a recibirle. Saludos cordiales.

8/10 Good

Javier, Guasave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atencion del personal, las instalaciones estan limpias y conservadas
Stayed 3 nights in Jul 2019
Response from Montserrat Huerta on 3 Aug 2019
Apreciable Sr. Javier, Muchas gracias por sus comentarios, para nosotros su retroalimentación es muy importante. Esperamos en un futuro volver a recibirle. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente su privacidad, su tranquilidad, excelente servicio y atención de Johana muy linda y espectacular vista desde nuestra habitación, todo muy completo, prometemos regresar pero esta vez serán más días para seguir disfrutando de su hermosa playa y de tan bello lugar. Excelente!!! 👏👏👏👏👏👏
Stayed 3 nights in Jul 2019

4/10 Poor

EDGAR, Durango

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Establecimiento sin personal, falta de actividades, falta de cambio de toallas para alberca, parece un hotel abandonado. No lo recomiendo.
Stayed 3 nights in Jul 2019

10/10 Excellent

JorgeRamirez, Torreon Coah.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar esta muy limpio y comodo, el ambiente es muy tranquilo.
Stayed 4 nights in Jul 2019

10/10 Excellent

Ioz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto el hotel
Stayed 4 nights in Jul 2019
Response from Montserrat Huerta on 9 Jul 2019
Apreciable Huésped, Espero se encuentre de lo mejor, de antemano deseo agradecerlo por habernos elegido durante su reciente visita en Mazatlán. Deseamos en un futuro poder volver a recibirle. Sinceramente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien playa, alberca, hotel, asadores, canchas de tenis 👍 Y los jardines . Malo que el servicio de limpieza diario y tender camas es por cuenta de una mismo o pagas un costo extra y eso no te lo dices hasta que llegas a tu reservación y el servicio de cable para TV es solo en inglés muy malo para los que no lo hablan.lugar ideal para descansar 👍
Stayed 6 nights in Jun 2019
Response from Montserrat Huerta on 9 Jul 2019
Apreciable huésped, Antes que nada deseo agradecer el habernos elegido durante su reciente visita en Mazatlán. Su retroalimentación es muy importante para nosotros, tomaremos su comentarios en cuenta para mejorar nuestro servicio. Esperamos en un futuro poder volver a recibirle. Saludos cordiales.

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente tranquilo limpio personal muy muy amable
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia.
Muy buena experiencia, muy comodas y limpias las habitaciones, mucha tranquilidad y una excelente playa. Muy buena atención por parte de todo el personal. Pronto volveré.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto lo completo de condominio, privacidad, atención personalizada por parte de Montserrat, la seguridad.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me agrado la zona de la playa y lo amplio de su cuarto
Stayed 2 nights in Nov 2018
Response from Montserrat Huerta on 23 Dec 2018
Apreciable huésped, Antes que nada deseo agradecer el que nos haya elegido como anfitriones de su estancia en Mazatlán. Gracias por compartirnos sus comentarios. Esperamos en un futuro volver a recibirle. Saludos cordiales

10/10 Excellent

Honorio, Los Cabos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente vista, muchos espacios libres, muy bonitas áreas verdes, la playa adecuada, todo excelente, solo que no hacen limpieza de la habitación, pero muy recomendable para volver
Stayed 3 nights in Nov 2018
Response from Montserrat Huerta on 23 Dec 2018
Estimado Huésped, Antes que nada deseo agradecer el que nos haya elegido como sus anfitriones durante su estancia en Mazatlán. Agradecemos mucho el tiempo que se ha dado para compartirnos sus comentarios. Esperemos en un futuro volver a verle. Saludos cordiales.

8/10 Good

Delgadillo, Acaponeta, Nayarit

Liked: Cleanliness, staff & service, property conditions & facilities
NO TIENEN SCHAMPOO , ACONDICIONADOR NI CREMA. no tiene cafetera en el cuarto. Me gustaría que tuvieran a la venta pasta de dientes y cepillo dental
Stayed 2 nights in Nov 2018
Response from Montserrat Huerta on 9 Nov 2018
Apreciable Sr. Delgadillo, Espero tenga un excelente dia, de antemano deseo agradecer el que nos haya elegido recientemente durante su visita a Mazatlán. Agradezco el tiempo que ha tomado para darnos sus comentarios, tenga la seguridad de que son considerados y atendidos de manera oportuna para mejorar nuestro servicio. Esperamos en un futuro volver a recibirle en esta su casa. Sinceramente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecta
Excelente lugar para pasar unas vacación es relajadas y felices
Stayed 4 nights in Jul 2018
Response from Montserrat Huerta on 19 Jul 2018
Apreciable huésped, A nombre de todos los que laboramos en el departamento de rentas de costa bonita, quiero agradecerle el habernos elegido como anfitriones durante su reciente visita a Mazatlán. Tuve oportunidad de leer sus comentarios, valoramos mucho el tiempo que se ha tomado para compartir su experiencia. Agradezco su preferencia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente el hotel y excelente el trato
Stayed 3 nights in May 2018
Response from Montserrat Huerta on 1 Jun 2018
Muchas gracias por su preferencia, esperemos en un futuro cercano volver a recibirlo. Saludos cordiales

8/10 Good

Jesus, San luis Potosi, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de año en Mazatlan
Ambiente en hotel muy agradable, otros huéspedes amables, administración eficiente, instalaciones limpias, buena organización von reglamentos adecuados con personal de vigilancia eficiente y siempre al pendiente de que las reglas se cumplieran. Definitivamente recomendable.
Stayed 4 nights in Dec 2017
Response from Montserrat Huerta on 5 Mar 2018
Muchas gracias por su retroalimentación, apreciamos mucho sus comentarios. Esperemos vuelva pronto Saludos cordiales

10/10 Excellent

Alberto Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno el condominio
En general estuvo bien el condominio muy amables los empleados
Stayed 3 nights in Oct 2017

4/10 Poor

Hugo, T Durango

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de regular a malo
La habitación está vieja , el baño en malas condiciones , la TV vieja , el gerente es muy despota , malo en general , lo salva la comida del Restaurant la Palapa y el servicio , la alberca está fría , etc , no lo recomendaría por nada del mundo.

6/10 Okay

juan

Disliked: Cleanliness, staff & service
condominio muy buen mantenimiento
Condominio sin servicio de hotel bueno para vacacionar en familia pero malo para ir en plan de negocios ya que no cuenta con ningun servicio