2/10 Teruk
Nedaa
Mengembara bersama keluarga
26 Jun 2025
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
By far this was our worst experience ever.
Save your money and don’t get catfished by their photos.
Upon our arrival to the property, we’ve been received by a very unprofessional, rude receptionist.
We have booked a suite with two rooms that sleeps 5 people.
He insisted that we need to pay for two more people as it shows on his end that we booked for 3 people only. Giving that the room price doesn’t change by # of people.
We asked him to see the room to see that if it wasn’t enough so we can book another one, we went up with him & saw that literally it’s two rooms with one queen bed & the other with 3 beds however for some reason the toilet in the bathroom was disassembled! He commented they will put it together.
Completed the check in, paid for extra 2 people, & he gave us only 1 key card for all of us! A card that it had been used for years with a sticker on it with the room number, & went to the suite.
We’ve waited for 40 min for someone to come and fix the toilet, yet no one showed up. Called in & the receptionist said ITS FUNCTIONAL and you can use it. After that he didn’t pickup our calls. Not enough space to write about the horrible experience but the suite was extremely dirty, safe box that is in the main the room isn’t free, fridge smells awful, disgusting breakfast, & they have no access to the beach. The suite was partially sea view as there is a two lane street in front & a whole block of buildings then the sea walk then the beach. You need to pay to go swim.
Nedaa
Menginap 2 malam pada Jun 2025