Poolside bar

Reviews of Hotel Don Pepe Gran MeliĆ”

5 out of 5
Hotel Don Pepe Gran MeliĆ”
C/. Jose Melia, S/n, Marbella, Malaga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 337 out of 518 reviews" "
Rating 8 - Good. 127 out of 518 reviews" "
Rating 6 - Okay. 33 out of 518 reviews" "
Rating 4 - Poor. 9 out of 518 reviews" "
Rating 2 - Terrible. 12 out of 518 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wilmer on 18 Apr 2024
Dear Wilmer, We appreciate your evaluation regarding your stay at Hotel Don Pepe, Gran MeliĆ” in Marbella. We are delighted that you had a great stay, and we hope to welcome you back soon. Best regards, Guest Experience Team

6/10 Okay

Juan, Chula Viata

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old and smalls rooms
Stayed 3 nights in Apr 2024
Response from Don Pepe, Gran MeliĆ” on 7 Apr 2024
Dear Juan, Thank you very much for taking the time to leave comments regarding your recent stay at Hotel Don Pepe, Gran MeliĆ”. It is always a pleasure to receive your feedback. We will take note of your additional comments regarding the size of the room. We hope to be able to welcome you back soon to your home in Marbella. Greetings from the heart, Guest Experience Team

8/10 Good

danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Heart of Marbella waking distance to lots of restaurants and bars.
Stayed 1 night in Feb 2024
Response from Your recent stay at Hotel Don Pepe, Gran MeliĆ” on 13 Feb 2024
Dear Mr Danny, Thank you very much for taking the time to leave feedback regarding your recent stay at Hotel Don Pepe, Gran MeliĆ” in Marbella. We are thrilled to learn that you enjoyed your sty with us and were able to make the most of the ideal central location. We all hope to be able to welcome you back again soon. Best regards, Guest Experience Team

10/10 Excellent

Giselle

We enjoyed our stay , excellent location
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on 28 Jan 2024
Dear Giselle, On behalf of the entire team of Gran MeliĆ” Don Pepe it is a real pleasure to express you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Expedia's community! We are thrilled to know that you had a pleasant experience with us, and were able to enjoy the comfort of our rooms, and friendly service of our staff. We hope to welcome you back soon to Marbella! Greetings from the heart, Guest Experience Team

4/10 Poor

Eric, green cove springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ruined new years. The hotel recommended its partner restaurant, cappuccino as a casual place to eat as we didnā€™t want the fanfare. When we went to eat at 8pm the were not even open. So we went back to the horror hotel that refused to serve us bc the kitchen closed at 8 and it was 8:12. Never again.
Stayed 3 nights in Dec 2023
Response from Don Pepe, Gran MeliĆ” on 17 Jan 2024
Dear Mr. Eric,On behalf of the whole team of Don Pepe, Gran MeliĆ” it is a real pleasure to transmit you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of Expedia.com's community.In relation to your comments, we would like to inform you that your feedback has been seriously taken into consideration in order to improve our service. We hope to have the opportunity to welcoming you back again to offer you an unforgettable experience in the hotel Don Pepe, Gran MeliĆ”. Greetings from the heart, Guest Experience Team

8/10 Good

Carlos Enrique, Boqueron

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, breakfast was very good.very good location from old town
Stayed 4 nights in Dec 2023
Response from Thank you for your feedback on 9 Feb 2024
Dear Mr. Enrique, Thank you very much for taking the time to leave your feedback regarding your stay at Hotel Don Pepe, Gran MeliĆ” in Marbella. We are all thrilled to hear you enjoyed your stay with us, and hope to be able to welcome you back again soon. Best regards, Guest Experience Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend in soth Spain
Great beach hotel with several great restaurants. Will definitely go back
Stayed 3 nights in Oct 2023
Response from Guest Expereince Team on 23 Oct 2023
It is a pleasure to thank you on behalf of the entire team at Hotel Don Pepe, Gran MeliĆ” for the time invested in sharing your experience with us and the followers of Expedia.com. We are pleased to know that you were able to appreciate the truly privileged location of our hotel. We hope to have a future opportunity to welcome you back to Marbella. Heartfelt greetings, Guest Experience Team

10/10 Excellent

Zain Manhal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Photos online donā€™t do it justice. Staff were incredible
Stayed 4 nights in Oct 2023
Response from Guest Experience Team on 13 Oct 2023
Dear Mr. Manhal, Thank you very much for taking the time to review your recent stay with us at Hotel Don Pepe, Gran MeliĆ”. All the team are thrilled to hear that you had a pleasant experience, and we greatly appreciate your compliments to our wonderful staff who work tirelessly to create special memories for our guests. We hope to be able to welcome you back very soon to your home in Marbella. Greetings from the heart,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
I visited this wonderful hotel to celebrate my sister's 50th birthday, and we were so pleased with the overall service. This hotel is truly a gem! The decor is stylish and the gardens and pool area were so well maintained. The hospitality staff were truly amazing and made my sister and i feel so welcomed and special. We send our sincere thanks to Isabel who was an exceptional host and always made time to stop and chat to all the guests. And the whole hospitality team, including our waiters Flores and Sylvia who always went above and beyond to serve us at breakfast. Such wonderful service. Thank you Gran Melia!
Stayed 4 nights in Sep 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 7 Oct 2023
Dear Lisa,On behalf of the whole team of Hotel Don Pepe, Gran MeliĆ” it is a real pleasure to transmit you our most sincere gratefulness for taking your time and sharing your experience.It is truly a pleasure for us to know that you enjoyed a pleasant stay and we will continue working with the same service philosophy to create new experiences to surprise our guests.We are all looking forward welcoming you back soon to Hotel Don Pepe.Best regars,Guest Experience Team

10/10 Excellent

EUAN ARTHUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, lovely gardens, close to Marbella Old Town, large pool, excellent breakfast
Stayed 8 nights in Sep 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 24 Sept 2023
Dear Mr. Arthur,First of all, thank you for choosing Hotel Don Pepe for your stay in Marbella and reviewing your experience with us.What a pleasure to read your flattering comment. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel. Best regards, Guest Experience Team

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 2 nights in Jul 2023
Response from Don Pepe, Gran MeliĆ” on 17 Jul 2023
Dear Mr. Cesar,On behalf of the whole team of Don Pepe, Gran MeliĆ” it is a real pleasure to transmit you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Expedia.com's community.We all hope to welcome you back soon! Greetings from the heart, Guest Experience Team

10/10 Excellent

afsaneh

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent service
Stayed 2 nights in May 2023
Response from Don Pepe, Gran MeliĆ” on 2 Jun 2023
On behalf of the whole team of Gran MeliĆ” Don Pepe it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of Expedia.com's community.With regards to your comments, we are all truly happy and proud of your satisfaction as well as for your recognition! Specially, your mention to our service!We all hope to welcome you back soon, what we are all truly looking forward! Greetings from the heart, Guest Experience Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
What can we say more. The best treatment ever. Thanks
Stayed 3 nights in May 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 1 Jun 2023
Dear Thomas,On behalf of the entire team of Hotel Don Pepe, it is a pleasure to thank you for taking your time and sharing your last stay with us and the Expediaā€™s followers!With regards to your comments, we are all truly happy and proud of your satisfaction as well as for your recognition.We look forward to welcoming you back very soon to your home in Marbella.Best regads,Guest Experience Team

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and beautiful property for the area. Felt like a nice resort.
Stayed 5 nights in May 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 1 Jun 2023
Dear Mr. Connor,It is a real pleasure to thank you for taking your time and sharing your last stay with us and the rest of Expediaā€™s followers.With regards to your comments, we are all truly happy and proud of your satisfaction as well as for your recognition.We look forward to welcoming you back very soon to Hotel Don Pepe, Gran MeliĆ”.Best regards,Guest Experience Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in great location with good restaurants internally and in the area.
Stayed 7 nights in May 2023
Response from Don Pepe, Gran MeliĆ” on 21 May 2023
Dear Mr. Michael,It is a real pleasure to thank you on behalf of the entire team of Gran MeliĆ” Don Pepe for taking your time as for sharing your last experience with us and Expedia's followers.In relation to your comments, I am sincerely happy regarding your likeness of the location of the hotel, as well as, the restaurants facilities! Moreover, I would like to inform you that your feedback have been seriously taken in consideration. Mr. Michael, we all hope to welcome you back to Gran MeliĆ” Don Pepe! Greetings from the heart, Guest Experience Manager

8/10 Good

meleigy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 21 Apr 2023
Dear Meleigy,On behalf of the entire team of Hotel Don Pepe, it is a pleasure to thank you for taking your time as for sharing your last stay with us and the Expediaā€™s community.In relation to your comments, we are sincerely happy to know you enjoyed your stay with us. Moreover, we would like to inform you that your feedback has been seriously taken into consideration.We are all looking forward to welcoming you back soon to Hotel Don Pepe!Best regards, Guest Experience Team

10/10 Excellent

mary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fabulous hotel and the property is beautiful. In addition the food was top rate. Staff was very kind and helpful as well. One of the best places I have ever stayed!
Stayed 2 nights in Apr 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 18 Apr 2023
Dear Mary,Good afternoon from the sunny Marbella!On behalf of the entire team of Hotel Don Pepe, Gran MeliĆ” it is a real pleasure to express you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of Expedia's community!We are sincerely happy regarding your likeness of our location, breakfast and, specially, your mention to our service. We are glad to read that you enjoyed your stay with us.We are all sincerely looking forward to welcoming you back soon to your home in Marbella.Best regards,Guest Experience Team

10/10 Excellent

John f

Stayed 14 nights in Feb 2023
Response from Greetings from Hotel Don Pepe, Gran MeliĆ” on 18 Mar 2023
Dear John F,It is a real pleasure to thank you on behalf of the entire team of Hotel Don Pepe, Gran MeliĆ” for taking your time and reviewing the hotel regarding your recent experience with us!We are glad to know you fully enjoyed your stay in Marbella. We really appreciate your 5 star recognition.We look forward to welcoming you back very soon!Best regards,Guest Experience Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Our stay was lovely all staff were friendly and professional
Stayed 4 nights in Nov 2022
Response from Guest Experience Team on 3 Dec 2022
Dear Ms. Valerie,Thank you very much for taking your time and sharing your experience at Hotel Don Pepe, Gran MeliĆ” with us and Expedia's community!We are all truly happy and proud of your satisfaction as well as for your recognition, specially your mention to our staff!Thank you very much for your loyalty, it is a great pleasure having you as a guests.We are all looking forward to welcoming you back to your home in Marbella: Hotel Don Pepe, Gran MeliĆ”!Greetings from the heart,Guest Experience Team

10/10 Excellent

Franz, Brookfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SĆŗper nice staff and very beautiful property!
Stayed 2 nights in Sep 2022
Response from Guest Experience Team on 23 Sept 2022
Dear Franz,On behalf of the entire team of Hotel Don Pepe, it is a pleasure to thank you for taking your time and sharing your last stay with us.With regards to your comments, we are all truly happy and proud of your satisfaction as well as for your recognition! Specially, your mention to our service!We look forward to welcoming you back very soon to Hotel Don Pepe! Greetings from the heart, (Guest Experience Team)

2/10 Terrible

Shahram

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $1,200 usd per night and the Ac did not work from the moment that I checked in! They kept on telling me that it would eventually cool off but it never did! They actually send a fan as a solution to the AC. This is the most ridiculous hotel I have ever seen!! Finally the second day I checked out and cut short my trip! Also they couldnā€™t get my safe to work but I had booked a king bed but they gave me a doubles!!
Stayed 3 nights in Jul 2022
Response from Guest Experience Team on 20 Jul 2022
Dear Mr. Shahram, Thank you for choosing Hotel Don Pepe, Gran MeliĆ” for your stay in Marbella and for taking your time to share your recent experience with us. First of all, we would like to ask you once again to accept our most sincere apologies for the inconveniences experienced. Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. We are really sorry none of our efforts have been enough to solve them and not being able to provide you the real five stars service we are recognized for. We would be delighted to have another opportunity to welcome you back. Please, do not hesitate to contact us in advance to find the room that best suits your requirements. Greetings from the heart, Guest Experience Team

8/10 Good

Hamad AlBa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jun 2022
Response from Guest Experience Team on 24 Jun 2022
Dear Hamad AlBa, On behalf of the whole team of Hotel Don Pepe, it is a real pleasure to thank you for taking your time and sharing your experience with us and Expedia's community! We are glad to know you enjoyed your overall experience with us! The entire team hopes to welcome you very soon to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Best regards, Guest Experience Team

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Guest Experience on 21 Feb 2022
Estimada Sra. Eva, Es un placer agradecerle en nombre de todo el equipo del Hotel Don Pepe, Gran MeliĆ” el haber tomado su tiempo y compartir su experiencia con nosotros. Nos complace saber que ha disfrutado plenamente de sus merecidas vacaciones en Marbella. Ā”Esperamos poder darle la bienvenida de nuevo muy pronto! Saludos de corazĆ³n, Guest Experience

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Housekeeping a bit hit and miss
Stayed 7 nights in Jan 2022
Response from Abel LĆ³pez Ybarra (Guest Experience Manager) on 31 Jan 2022
Dear Mr. Steve, On behalf of the whole team of Hotel Don Pepe, it is a real pleasure to thank you for taking your time and sharing your experience with us! We are glad to know you enjoyed your overall experience with us! Thank you for your feedback, we take very well note of your comment. It is very helpful in order to keep improving everyday. The entire team hopes to welcome you very soon to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful attention to detail and great staff. A bit pricey as the superior rooms could be bigger
Stayed 4 nights in Nov 2021
Response from Abel LĆ³pez Ybarra (Guest Experience Manager) on 3 Dec 2021
Dear Mr. Gordon, On behalf of the whole team of Hotel Don Pepe, it is a real pleasure to thank you for taking your time and sharing your experience with us! We are glad to know you enjoyed your overall experience with us! Thank you for your feedback, we take very well note of your comment. It is very helpful in order to keep improving everyday. The entire team hopes to welcome you very soon to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

8/10 Good

OLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is as good as it gets. Hotel and garden beautiful.
Stayed 3 nights in Nov 2021
Response from Hotel Don Pepe, A Gran MeliĆ” Hotel on 30 Nov 2021
Dear Mr. Ole, On behalf of the whole team of Hotel Don Pepe, it is a real pleasure to thank you for taking your time and sharing your experience with us and Expedia's community! We are glad to know you enjoyed your overall experience with us! The entire team hopes to welcome you very soon to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Don Pepe, A Gran MeliĆ” on 17 Nov 2021
Dear Ms. Patrick, On behalf of the whole team of Hotel Don Pepe, it is a real pleasure to thank you for taking your time and sharing your experience with us and Expedia Group community! We are glad to know you enjoyed your overall experience with us! The entire team hopes to welcome you very soon to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Abel LĆ³pez Ybarra (Guest Experience Manager) on 22 Sept 2021
Dear Sinead, First of all, thank you for choosing Hotel Don Pepe, Gran MeliĆ” for your stay in Marbella and reviewing your experience with us. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we achieved that leaves us feeling very proud. We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Abel LĆ³pez Ybarra (Guest Experience Manager) on 17 Sept 2021
Dear Mr. Peter, First of all, thank you for choosing Hotel Don Pepe, Gran MeliĆ” for your stay in Marbella and reviewing your experience with us. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we achieved that leaves us feeling very proud. We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel! Greetings from the heart, Abel LĆ³pez Ybarra Guest Experience Manager

10/10 Excellent

Jarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Abel LĆ³pez (Guest Experience Manager) on 10 Mar 2020
Dear Jarah, I would like to thank you on behalf of the entire team for choosing Hotel Don Pepe for your stay in Marbella and for sharing your last experience with us and Expedia's community. We all feel truly delighted to have had the opportunity of hosting you and we are pleased to know that you fully enjoyed your stay wuth us! Jarah, we are all truly looking forward welcoming you back soon to your home in Marbella: Hotel Don Pepe! Greetings from the heart, Abel LĆ³pez Guest Experience Manager

10/10 Excellent

Sonal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Marbella
This was one of the best hotel experiences I have had. Efficient and friendly staff, modern facilities, comfortable and yet luxurious.
Stayed 2 nights in Mar 2020
Response from Abel LĆ³pez (Guest Experience Manager) on 20 Apr 2020
Dear Sonal, First of all, thank you for choosing Hotel Don Pepe for your stay in Marbella and reviewing your experience with us. What a pleasure to read your flattering comment. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud. We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel. Greetings from the heart, Abel LĆ³pez Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Abel LĆ³pez (Guest Experience Manager) on 6 Mar 2020
Dear Valued Guest, First of all, thank you for choosing Hotel Don Pepe for your stay in Marbella. We feel sincerely happy to know that you fully enjoyed your experience with us, your satisfaction is our greatest goal. We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran MeliĆ” Hotel. Greetings from the heart,

10/10 Excellent

Bimpe, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing I would definitely recommend this hotel it was definitely more than a 5 star hotel. The view was amazing and service.
Stayed 5 nights in Feb 2020
Response from Abel LĆ³pez (Guest Experience Manager) on 1 Mar 2020
Dear Mr. Bimpe, First of all, thank you for choosing Hotel Don Pepe for your stay in Marbella. We feel sincerely happy that you fully enjoyed your experience with us, our greatest goal is that our guests leave with new beautiful memories which accompany them until their next visit. We look forward to welcoming you back to your home in Marbella. Greetings from the heart,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and customer service, definitely would recommend
Stayed 3 nights in Jan 2020
Response from Abel LĆ³pez (Guest Experience Manager) on 22 Feb 2020
Dear Valued Guest, Thank you very much for taking your time and sharing your experience at Hotel Don Pepe with us and the rest of Expedia's community! We feel sincerely happy to know of your joy not just of the hotel but of the overall experience with us, following your own words ''Excellent hotel and customer service''! We will continue on working to keep on exceeding our guests expectations and being recommended! We look forward to welcoming you back to your home in Marbella! Greetings from the heart,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great older style hotel
Realy excellent. Even better than we had hoped for. Amazing breakfast. Friendly staff some of whom had worked there for years. Will definitely stay again.
Stayed 6 nights in Dec 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 23 Dec 2019
Dear Mr. James, Thank you very much for taking your time and sharing your experience at Hotel Don Pepe with us and the rest of Expedia's community! We feel sincerely happy to know of your joy not just of the hotel but of the overall experience with us, following your own words ''Really excellent''! We will continue on working to keep on exceeding our guests expectations. We look forward to welcoming you back to your home in Marbella! Greetings from the heart,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Staff very good in the red level. The other members of staff were nice but took a while to help when needed. Food excellent. Indoor pool area needs some work.
Stayed 4 nights in Nov 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 4 Dec 2019
Dear Guest, On behalf of the entire team of Hotel Don Pepe it is a real pleasure to thank you for taking your time and sharing your experience at the hotel with us and the rest of Expedia's community! We feel sincerely happy to know of your joy not just of the overall experience with us. We will keep on working in our facilities and service in order to provide unforgettable experiences for our guests. We are all sincerely looking forward to welcoming you back soon to your home in Marbella! Greetings from the heart,

10/10 Excellent

A

Stayed 3 nights in Nov 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 22 Feb 2020
Dear A, On behalf of the entire team of Hotel Don Pepe it is a real pleasure to thank you for taking your time and evaluating your experience at the hotel with us and the rest of Expedia's community! We feel sincerely happy to know of your joy of your overall experience with us. We are all sincerely looking forward to welcoming you back soon to your home in Marbella! Greetings from the heart,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 5 Nov 2019
Dear Mr. Bernard, On behalf of the entire team of Hotel Don Pepe, it is a pleasure to thank you for taking your time and sharing your last stay with us and the rest of Expedia's followers. We are glad to know you enjoyed your overall experience with us! Thank you for qualifying us with a 10 out of 10 valuing our services and facilities! Mr. Bernard, We look forward to welcoming you back very soon to Hotel Don Pepe! Greetings from the heart,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Marbella
Wonderful hotel in delightful grounds offering great service and lovely rooms. Recommend to anyone staying in the Marbella area
Stayed 1 night in Oct 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 31 Oct 2019
Dear Mr. Paul, First of all, I would like to thank you on behalf of the whole team of Hotel Don Pepe for choosing us for your stay in Marbella. We are proud and glad to know of your satisfaction with your overall experience with us, specially your mention to our service and rooms! Thank you for recommending us and for qualifying Hotel Don Pepe with a 10! We look forward to welcoming you back very soon! Greetings from the heart,

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach&pool
Maid came at 10pm the second nite to turn down the bed. We were sleeping. Also first nite the alarm went off twice and woke us up. Flies at pool were annoying.
Stayed 2 nights in Oct 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 5 Oct 2019
Dear Mrs. Christine, It is a real pleasure to thank you on behalf of the entire team of Hotel Don Pepe for taking your time as for sharing your last experience with us. In relation to your comments, I am sincerely happy to know your joy of the overall experience with us, specially the beach and pool area! Moreover, I would like to inform you that your feedback have been seriously taken in consideration and we will do our very best so any similar situation repeats. We remain at your entire disposal for anything you may require. Greetings from the heart,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 20 Sept 2019
Dear Mrs. Julie, First of all, I would like to thank you for having chosen Hotel Don Pepe for your stay in Marbella as well as for sharing with us your review about your recent stay with us and Expedia's community! We are sincerely happy to know you enjoy your experience with us! We look forward to welcoming you back very soon to your home in Marbella and remain at your entire disposal for anything you may require. Greetings from the heart,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 20 Sept 2019
Dear Guest, It is a real pleasure to thank you on behalf of the entire team of Gran MeliĆ” Don Pepe for taking your time and sharing your experience with us and the rest of Expedia's followers! We are happy to know that you enjoyed your experience with us and we hope to have the opportunity to welcoming you back again to your home in Marbella! Greetings from the heart,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favourite in Marbella
Definitely our most favourite hotel in Marbella now, staff were very welcoming, friendly and couldnā€™t do enough to make sure our stay was perfect - red level is excellent and would recommend - Big Thank you to all the staff at Don Pepe we had a fabulous time and will be back.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
TOO PRICEY FOR WHAT IS WAS. THE ROOM WAS OLD AND IT HAD A SMELL IN THE A/C. Staff were nice and the breakfast was really good.
Stayed 1 night in Aug 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 20 Sept 2019
Dear Guest, It is a real pleasure to thank you on behalf of the entire team of Gran MeliĆ” Don Pepe for taking your time and sharing your experience with us and the rest of Expedia's followers. In relation to your comments, we are glad to know you liked our breakfast and thank you for the recognition of our staff! Moreover, we would like to apologize for the inconveniences the A/C and the smell in the room may have caused you and we hope to have the opportunity to welcoming you back again to your home in Marbella! Greetings from the heart,

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service nice restaurant great pool and beach also location in the heart of Marbella
Stayed 4 nights in Aug 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 28 Aug 2019
Dear Mr. Alan, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community! We feel sincerely happy to know you enjoyed your experience with us, remarking specially our passion for service and great location. We are truly looking forward welcoming you back soon to Hotel Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 28 Aug 2019
Dear Guest, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community! We feel sincerely happy to know you enjoyed your experience with us. We are truly looking forward to welcoming you back very soon to Hotel Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 2 Aug 2019
Dear guest, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community. First of all, I would need to ask you to accept our most sincere apologies for the issue about the noise as our aim is to create a pleasant and unforgettable experience since the very beginning. I am truly looking forward welcoming you back soon to Gran MeliĆ” Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for the class of product offered. Ex. Food at pool area not to par with extreme prices. Does not have beach service or area.
Stayed 5 nights in Jul 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 2 Aug 2019
Dear Mr. Gustavo, Thank you very much for taking your time and sharing your last experience with us at Gran MeliĆ” Don Pepe as the rest of Expedia's community! We are sincerely sorry to learn from your disappointment following your words about our products. Furthermore, we are glad you have honestly shared your comments as our policy of improvements and learning is based on them, what let us avoid possible mistakes in the future. Mr. Gustavo, doubtless, we will work on the points you have kindly shared in order to provide the best service as product possible to our guests, which is our main aim. We all hope too have a further opportunity in the future where to show you the real service Gran MeliĆ” Hotels are well recognized for by welcoming you back to Gran MeliĆ” Don Pepe, your home in Marbella! Greetings from the heart,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marbella Trip
Superb holiday
Stayed 8 nights in Jun 2019
Response from Abel LĆ³pez, (Guest Experience Manager) on 2 Aug 2019
Dear Ian, Thank you very much for taking your time and sharing your experience at Gran MeliĆ” Don Pepe with us and the rest of Expedia's community, as for grading us! We are all looking forward welcoming you back soon and thank you very much for choosing us! Greetings from the heart,

6/10 Okay

Sara, London

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property has a nice pool, and the location is good.
Stayed 4 nights in Jun 2019
Response from Abel LĆ³pez (Guest Experience Manager) on 2 Aug 2019
Dear Sara, On behalf of the entire team of Gran MeliĆ” Don Pepe it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of Expediaā€™s community! I am pleased that you have enjoyed a pleasant stay with us and that you have appreciated our environments, and location! We are looking forward to welcome you again at Gran MeliĆ” Don Pepe! Greetings from the heart,