Barcelo Coconut Island Phuket

Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

3 restaurants, lunch, dinner served; Thai cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
All-inclusive
Bar
Breakfast included
Parking included
Spa

RM409 total

includes taxes & fees

24 Jun - 25 Jun

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 53 of 53 rooms

Suite (Outdoor Jacuzzi | 1A + 1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 2
1 King Bed

Villa, 2 Bedrooms, Private Pool, Garden View

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Bathrobes

145 sq m
Sleeps 5
2 King Beds

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Garden View (Lux)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

100 sq m
Sleeps 2
1 King Bed

Deluxe Suite (1A + 1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

43 sq m
Sleeps 2
1 King Bed

Suite (Outdoor Jacuzzi | 2A + 1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 3
1 King Bed

Villa, 1 Bedroom, Private Pool, Sea View (Lux)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

100 sq m
Sea view
Sleeps 2
1 King Bed

Villa, 2 Bedrooms, Private Pool, Sea View (Lux)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Bathrobes

145 sq m
Sea view
Sleeps 4
2 King Beds

Suite (Lux | Jacuzzi 1A+1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 2
1 King Bed

Suite (Lux | Jacuzzi 2A+1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 3
1 King Bed

Villa, 2 Bedrooms, Private Pool, Sea View (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

2 bedrooms

157 sq m
Sea view
Sleeps 5
2 King Beds

Villa, 2 Bedrooms, Private Pool, Sea View

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Bathrobes

145 sq m
Sea view
Sleeps 4
2 King Beds

Suite (Outdoor Jacuzzi | 1A + 2C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 3
1 King Bed

Villa, Private Pool, Sea View (LUX 2 Bed Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

2 bedrooms

157 sq m
Sea view
Sleeps 5
2 Double Beds

Suite (Lux)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

Bathrobes

43 sq m
Sleeps 2
1 King Bed

Villa, 1 Bedroom, Private Pool, Garden View (Lux | 1A + 1C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

100 sq m
Sleeps 2
1 King Bed

Villa, 2 Bedrooms, Private Pool, Garden View (Lux)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Bathrobes

145 sq m
Sleeps 4
2 King Beds

Villa, 3 Bedrooms, Private Pool, Beachfront (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

3 bedrooms

254 sq m
Sea view
Sleeps 7
3 King Beds

Suite (Lux | Jacuzzi)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

Bathrobes

65 sq m
Sleeps 3
1 King Bed

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

157 sq m
Sea view
Sleeps 5
1 Double Bed

Villa, 4 Bedrooms, Private Pool, Beachfront (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

4 bedrooms

300 sq m
Sea view
Sleeps 10
4 King Beds

Suite (Lux | Jacuzzi 1A+2C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

65 sq m
Sleeps 3
1 King Bed

Villa, 1 Bedroom, Private Pool, Sea View (Lux | 1A + 1C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

100 sq m
Sea view
Sleeps 2
1 King Bed

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

157 sq m
Sea view
Sleeps 5
1 Double Bed

Suite (Lux)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

43 sq m
Sleeps 2
1 King Bed

Villa, 2 Bedrooms, Private Pool, Beachfront (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

2 bedrooms

157 sq m
Sea view
Sleeps 5
2 King Beds

Deluxe Suite (2A + 1C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

43 sq m
Sleeps 3
1 King Bed

Suite (Outdoor Jacuzzi)

Exceptional

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

Bathrobes

65 sq m
Sleeps 3
1 King Bed

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 4A + 1C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

157 sq m
Sea view
Sleeps 5
1 Double Bed

Villa, 3 Bedrooms, Private Pool, Sea View (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

3 bedrooms

254 sq m
Sea view
Sleeps 7
3 King Beds

Deluxe Suite (1A + 2C)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Separate bath and shower

Hairdryer

43 sq m
Sleeps 3
1 King Bed

Villa, 1 Bedroom, Private Pool, Sea View

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

110 sq m
Sea view
Sleeps 2
1 King Bed

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 1A + 3C)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

157 sq m
Sea view
Sleeps 4
1 Double Bed

Deluxe Suite

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

Bathrobes

43 sq m
Sleeps 2
1 King Bed

Villa, 1 Bedroom, Private Pool, Garden View

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

Rainfall showerhead

110 sq m
Sleeps 2
1 King Bed

Villa, 5 Bedrooms, Private Pool, Beachfront (Grand)

Highlights

Balcony or patio

Private pool

Air conditioning

Connecting rooms available

Full-sized fridge/freezer

Flat-screen TV

Premium bedding

5 bedrooms

326 sq m
Sea view
Sleeps 12
5 King Beds

LUX 2 Bedroom Seaview Pool Villa

Sleeps 4
1 King Bed and 2 Single Beds

Five Bedroom Grand Beachfront Pool Villa

Sleeps 10
4 King Beds and 2 Single Beds

Lux 1 Bedroom Seaview Pool Villa

Sleeps 2
1 King Bed

Outdoor Jacuzzi Suite

Sleeps 2
1 King Bed OR 2 Single Beds

LUX 2 Bedroom Garden View Pool Villa

Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Suite

Sleeps 2
2 Single Beds

Three Bedroom Grand Beachfront Pool Villa

Sleeps 6
2 Single Beds and 2 King Beds

LUX Suite

Sleeps 2
1 King Bed OR 2 Single Beds

Two Bedroom Grand Beachfront Pool Villa

Sleeps 4
2 Single Beds and 1 King Bed

Three Bedroom Grand Pool Villa With Sea View

Sleeps 6
2 Single Beds and 2 King Beds

Four Bedroom Grand Beachfront Pool Villa

Sleeps 8
3 King Beds and 2 Single Beds

LUX 1 Bedroom Garden View Pool Villa

Sleeps 2
1 King Bed

One Bedroom King Pool Villa With Sea View

Sleeps 2
1 King Bed

LUX Jacuzzi Suite

Sleeps 2
1 King Bed OR 2 Single Beds

Two Bedroom Pool Villa With Garden View

Sleeps 4
2 Single Beds and 1 King Bed

One Bedroom Pool Villa With Garden View

Sleeps 2
1 King Bed

Two Bedroom Grand Pool Villa With Sea View

Sleeps 4
1 King Bed and 2 Single Beds

Two Bedroom Pool Villa With Sea View

Sleeps 4
2 Single Beds and 1 King Bed

About the area

51/7 M.6 T.Koh Kaew, A.Muang, Maprao Island, Phuket, 83200

What's nearby

Laem Hin Pier - 29 min drive - 2.8 km
Bangkok Hospital Phuket - 37 min drive - 8.9 km
Phuket Weekend Market - 38 min drive - 10.1 km
Patong Go-Kart Speedway and Phuket Offroad Fun Park - 38 min drive - 10.8 km
Central Festival Phuket Shopping Center - 40 min drive - 11.6 km

Restaurants

‪Laemhin Lagoon Resort - ‬11 min walk
‪หมี่สะปํา คุณยายเจียร - ‬6 min drive
‪แหลมหินซีฟู้ด - ‬3 min walk
Tamarind Restaurant
‪ส. ข้าวต้ม - ‬6 min drive

About this property

Barcelo Coconut Island Phuket

Luxury resort near Bangkok Hospital Phuket

Located close to Central Festival Phuket Shopping Center, Barcelo Coconut Island Phuket provides a free breakfast buffet, a beach bar and a poolside bar. This resort is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Indulge in a facial, a hot stone massage and a body scrub at Kahtor Spa, the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, Thai cuisine and ocean views. The gym offers fitness classes and yoga classes; other things to do include sailing, rowing/canoeing and kayaking. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.

Additional perks include:

3 outdoor pools and a children's pool, with a waterslide, free cabanas and sunloungers
Free self-parking
Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
Massage treatment rooms, beach umbrellas and free newspapers

Room features

All 266 rooms boast comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.

Other amenities include:

Rainfall showers, separate baths/showers and free toiletries
Flat-screen TVs with satellite channels
Balconies or patios, full-sized fridge/freezers and childcare services

All-inclusive details

All-inclusive room rates at Barcelo Coconut Island Phuket are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All meals and snacks included

Languages

Chinese (Mandarin), English, Filipino, French, Russian, Thai

Similar properties

Pool
All-inclusive
Spa
Kids pool

RM414 total

includes taxes & fees

27 Jun - 28 Jun

On private beach
Pool
Spa
Kids pool

RM311 total

includes taxes & fees

24 Jun - 25 Jun

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 6:30 AM to 10:00 AM
3 restaurants
A bar/lounge
A beach bar
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

Kabang Restaurant
KoKo
Kucina
Kucina Restaurant
The Beach Bar

Things to do

2 outdoor tennis courts
3 outdoor pools
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Gym
Hot tub
Kayaking
Outdoor pool (guest access)
Playground
Rowing/canoeing
Sailing
Sauna
Steam room
Stereo
Waterslide

Family friendly

3 outdoor pools
Children's pool
Children's toys
Free children's club
Grocery/convenience store
In-room babysitting
In-room full-sized refrigerator/freezer
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre
Meeting room

Outdoors

Barbecue grill
Beach towels
Beach umbrellas
Free pool cabanas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

9 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot stone massages
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Pool access ramp on site
Well-lit path to entrance
Wheelchairs on site

Banquet hall
Lifeguards
Smoke-free property

Room amenities

Bedroom

Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Full-sized refrigerator/freezer
Limited room service
Minibar

Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 2:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

This property offers a 24-hour water taxi service from The Villa Laem Hin Lagoon Resort. Guests must contact property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for THB 1500.0 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Airport shuttle fee: THB 1200 per vehicle (one-way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 1500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Pool access available from 7:00 AM to 6:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is not required for transport to and from this property

Property is also known as

Coconut Island Village

Village Coconut Island

Village Villa Coconut Island

Village Coconut Island Villa Maprao Island

Village Coconut Island Villa

Village Coconut Island Maprao Island

Village Coconut Island Hotel Maprao Island

Village Coconut Island Hotel

Frequently asked questions

Does Barcelo Coconut Island Phuket have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM to 6:00 PM.

How much does it cost to stay at Barcelo Coconut Island Phuket?

As of 23 Jun 2025, prices found for a 1-night stay for 2 adults at Barcelo Coconut Island Phuket on 24 Jun 2025 start from RM 344.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Barcelo Coconut Island Phuket pet-friendly?

No, pets are not allowed at this property.

How much is parking at Barcelo Coconut Island Phuket?

Self-parking is free at this property.

What time is check-in at Barcelo Coconut Island Phuket?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Barcelo Coconut Island Phuket?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Barcelo Coconut Island Phuket provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of THB 1200 per vehicle applies.

Are there all-inclusive benefits at Barcelo Coconut Island Phuket?

Some rate plans available at this property are all-inclusive.

Where is Barcelo Coconut Island Phuket located?

This Maprao Island resort is on the beach, 4.6 mi (7.5 km) from Bangkok Hospital Phuket, and within 12 mi (20 km) of Central Festival Phuket Shopping Center and Wat Chalong. Patong Beach and Bangla Road are also within 12 mi (20 km).

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Barcelo Coconut Island Phuket Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10

Beautiful location, hotel was fantastic! We LOVED our stay!!!

Stayed 7 nights in Apr 2025

8/10

The staff was very welcoming and helpful

Stayed 7 nights in Apr 2025

4/10

Had to make the stay shorter than it was due to property not having much to do. After a few days (3 Days) the property got Boring there was nothing to do. I paid for a total of 8 days and left by the 5th day due to being boring. Waste of money came here for honeymoon. Also room 89 had some loud people there who were smoking green leaf and were super loud. They were reported to management and nothing was done. They were up every night until 2am.

Stayed 1 night in Jun 2025

10/10

Great property and staff. Visit the local restaurants near the hotel, amazing food at affordable prices. The rooms and property do have small details that should not be present at a 5 star hotel

Stayed 4 nights in Mar 2025

10/10

Beautiful surroundings and staff are lovely

Stayed 3 nights in Dec 2024

10/10

The resort was the nicest resort , they were very welcoming . Drinks were good food was good , they provide transportation will recommend! 10/10 everything will definitely be returning

Stayed 3 nights in Dec 2024

10/10

This was one of the most beautiful places ive ever traveled to and we didnt even have perfect wheather .

Stayed 1 night in Jan 2025

8/10

Friendly staff. Laku was great!

Stayed 4 nights in Dec 2024

10/10

Lovely hotel, food was fantastic, beach lovely and facilities great. Staff were friendly and efficient too. Would come back again

Stayed 6 nights in Oct 2024

10/10

Enjoyed the location, excellent spa onsite, pools and dining options. Enjoyed a Seaview villa with pool. Very relaxing. Will be back.

Stayed 3 nights in Nov 2024

10/10

We really enjoyed our time at Barcelo, loved our own private swimming pool, the staff was very friendly and helpful. We will come back 😊

Stayed 7 nights in Nov 2024

10/10

Fantastic resort would highly recommend

Stayed 3 nights in Oct 2022

10/10

Just beautiful, it’s a tropic island with a great hotel.

Stayed 9 nights in Aug 2023

2/10

This place is not worth the money. The rooms are dirty. The cleaners do not clean at all. I saw it with my own eyes. The island is situated so all the current is directed to it, so water is always muddy. I saw a mouse in the restaurant running next to the food. Some of the management do not speak English well.

Stayed 5 nights in Jan 2025

8/10

Good place, staff needs more training on service industry. Rooms need better cleaning

Stayed 2 nights in Oct 2024

6/10

Our 2nd stay here, the 1st was April 2024 when the property was first taken over from The Village, Coconut Island to Barcelo, Coconut Island. We loved our stay last year hence why we chose to return this year. Unfortunately many of the “cracks” showed. The whole grounds/area where the Villas, Suites etc are situated is in desperate need of repair, the roadways/pathways are cracked. We were in room 4059 and on first entering it looked nice but as the days went by we could see that it needed a deep clean, the walls needed freshening up by either a good wash or a fresh coat of paint. It was a pretty room that just needed refreshing but is not 5*. At the bar/restaurant area the wooden decking flooring is atrocious, it was bad last year but is definitely now is an accident waiting to happen. I am surprised that no one has fallen and really hurt themselves, they have put wet/slippery signs in various areas to make people aware of the dangers but there isn’t one area on this decking area where the wooden boards are flat, there are screw heads raised in some area which could easily rip someone’s foot especially when there are children running around barefoot. Last year one of the executive managers (Milan) could be seen walking around meeting/greeting guests, unfortunately Milan has since moved on and I can honestly say that in our 10 day holiday I would not know who his replacement is because I never saw him. Food is only now average, Alacarte menu replaced by a buffet 3 x per week.

Stayed 10 nights in Mar 2025

8/10

Overall the stay was good. I booked the stay over 9 months ago and the hotel had been brought by a big company in the interim. The rooms are tired and need a upgrade and to be redecorated. If your going to book make sure you have a Lux style. The rooms wall are very thin and you can hear your neighbours quite clearly. Especially when the come back a bit drink and express their love for each other very loudly for about 45 minutes. Staff are amazing and cannot not do more for you. The pool area and bach were not too busy. I had a pool villa so this helped. Being on a island is a nice touch, but this does mean that eating off resort is limited. But the food on resort is amazing and everything was top notch food wise. Ferry to mainland is very regualt and free. Over all a good stay but the resort is looking tired and need a upgrade.

Stayed 10 nights in Nov 2024

10/10

There was simply nothing that we did not love about this place. To say that the staff catered to our every need is a massive understatement as they treated us like royalty . From the beach cleaning team all the way through to the front of office manager they catered for our every need. Our Villa and pool were immaculate and we're serviced twice a day. Food and cocktails were exceptional and we have the bellies to prove it. We would not hesitate to recommend this incredible hotel.

Stayed 13 nights in Aug 2023

6/10

This is a beautiful island. The spa treatments are excellent but pricey for Thailand. The villas are dated and not cleaned very well. The private pools are very nice but no one cleaned outside around our pool the whole time we stayed. The food is average and expensive. The staff are very friendly but lack proper training often serving the next course while your dirty plates from the first course are still on your table. There are stray dogs wandering around often coming into the restaurant where guests are feeding them so they tend to hang around the tables. There is no adults only restaurant or bar in the evening. While these seem like trivial things to some people this is a 5 star priced resort but is not deserving of 5 stars maybe 3.5/4. If the above mentioned things don’t bother you I sure you be more than happy with the place.

Stayed 8 nights in Jul 2022

2/10

A complete disappointment - Blocked and leaking toilet, rusty and splitting bath making it unusable, loud noisy air conditioning unit made it impossible to sleep, dangerous uneven steps that made some areas in the resort unsafe to walk. Construction site next to main pool was not only extremely noisy but made the use of the main pool unusable due to the layer of dust on the water which also made us question the quality of the water. During our 8 night stay the sheets were never changed. We ended up moving to a 5 star resort that was cheaper in price and far superior in every respect. We were with two other families at the time and all three families had similar experiences to us. The day we left we met another family on the water taxi that were also leaving for the same reasons as us. Would not recommend

Stayed 8 nights in Aug 2023

2/10

This was a huge disappointment. We rented a pool villa but found it to be very dirty. The beds were made but it looked like they just remade the bed using the same sheet and blankets previous guests used because we found blonde hair and bread crumbs. Bathroom toilet had used toilet paper from previous guests that were not emptied out. Bathroom sinks did not drain. Worst of all, my wife found a roach in the living room. She's very hygienic so we checked out after one night out of five nights we paid for. We booked through Hotels.com (non-refundable) and asked if it was possible to get at least a partial refund, and the manager said they would like to, but they need to discuss if it's possible through Hotels.com. well, after a few days, we got a letter from Hotels.com saying the hotel would not issue even a partial refund. And I also just noticed Hotels.com no longer allows booking at this hotel through it's we site.

Stayed 5 nights in Dec 2022

8/10

Sehr schönes Hotel

Stayed 13 nights in Feb 2025

8/10

Stayed 7 nights in Dec 2024

8/10

Stayed 4 nights in Jan 2025

6/10

Stayed 7 nights in Dec 2024

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