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Reviews of Savoy Hotel Manila

4 out of 5
Savoy Hotel Manila
Andrews Avenue, Newport City, Pasay

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1011 reviews" "
Rating 8 - Good. 292 out of 1011 reviews" "
Rating 6 - Okay. 126 out of 1011 reviews" "
Rating 4 - Poor. 45 out of 1011 reviews" "
Rating 2 - Terrible. 39 out of 1011 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Antera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good customer service,staff great
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to the airport and it’s walking distance to other hotels/shops.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Definitely the place to stay, if you're needing to be near the airport.
Stayed 1 night in May 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and good customer service.
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffrey, Crawley

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We stayed at the beginning and the end of our trip to the Philippines. The first stay was good, and encouraged us to stay again, the second time we stayed was nonsense. My partner was overcharged for an early check-in, beyond what I had originally agreed with the property. When I came to check in a few hours later, I asked to check in and gave my ID, and Reception staff kindly asked how they could help me. (Perhaps a key to my room, which was prepaid?). I was left by myself to find my room, no instructions were given to floor or lifts, no wifi information was provided. I had to ask a porter to help me with my luggage, is this not a standard service for guests when the porters are available? We asked for 2 meals from room service, but only 1 set of cutlery was provided. I asked for a bucket of ice, this never came. When we tried to check out for our flight, the reception was busy, but there didn't appear to be a way to express checkout. There are 3 vacant stations for reception staff with only 3 of 6 operating, can I ask why that is? The guests were too hot in reception, myself included, and I stood there sweating, I noticed other guests were fanning thenselves. I waited 15 minutes to check out before progressing once in the line before giving up and throwing my key on the desk. My car is waiting for me, and I have a flight to catch, what nonsense, and disappointing service from the Savoy, Manila.
Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good Great Position
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness
Was good but had small and inconvenient bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just there 1 night, but hotel excellent, bedroom very clean, comfortable and modern. Swimming looked great but didn’t get chance to use. Options of eating in restaurant or bar snack. I had bar snack which was extremely good. Bar service extremely good. The only criticism I would have is on arrival to check in - the queue was very sizeable and it took around 30 minutes to check in. Not ideal after a 17 hr flight
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live it love it live, even has sitting areas on multiple floors. Awesome place
Stayed 1 night in Apr 2024

10/10 Excellent

Tanner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Enjoyed the breakfast buffet. Staff were very friendly. Honestly there isn’t anything worth complaining about. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from terminal 3, friendly staff good restaurant, very 5bstar for a 2 star price
Stayed 1 night in Apr 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Reynard, Yigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very very noce and clean
Stayed 1 night in Apr 2024

8/10 Good

Kelly

The property had no hot water on the 5th floor the entire week I spent there. Lots of cold showers.
Stayed 3 nights in Apr 2024

6/10 Okay

Leslie

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Cathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom area smells like sewer. I think the whole hotel has to be renovated. Furnitures look old and dated. Area is excellent
Stayed 9 nights in Apr 2024

10/10 Excellent

Craig, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the airport with easy access and an amazing breakfast buffet.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and well maintained. The staff is friendly and extremely helpful Breakfast is a good value but is rather chaotic depending on the time you go. I lost my table somewhere between my meal and getting a coffee.
Stayed 1 night in Apr 2024

10/10 Excellent

Sanford

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Teresita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Second time at this hotel. Check in takes 40-60 minutes. There is always a massive line and they don't adjust staff. Dinner last night took forever - my friend got his food and he finished I then asked my status and waited another 15 for bahn no and my beer. I wouldn't return
Stayed 1 night in Apr 2024

8/10 Good

Roly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia site indicated that this hotel had free airport shuttle. They haven’t had an airport shuttle for the past 4 years. Front desk also said our room didn’t come with free breakfast. I showed them the reservation email that it did.
Stayed 1 night in Apr 2024

8/10 Good

Steven, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the money. Was asked twice in my first two hours to to go online and rate the staff which was odd.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John, Goleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the end of the 5 star hotel complex. This hotel is a 4 at best. Rooms are small but very clean. Pool area is very nice and staff are friendly and professional. Free Shuttle across the street to Newport Mall is a plus! Hotel is very popular and may take up to 30 minutes to check in or out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Federica

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Cupid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024

8/10 Good

Yvan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent location and budget friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Erik, Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb!! Would definitely stay here again, fantastic price, service is unbeatable and the food is excellent.
Stayed 2 nights in Apr 2024

8/10 Good

Ana Clegyl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators and hallways did not smell clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay with them. Fair prices and a great hotel. I would recommend them definitely
Stayed 2 nights in Apr 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed over-night, and it was exactly what I hoped for.
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Okay. Staff are very nice, helpful, etc. I recommend this hotel. I definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and employees are helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to the airport, but traffic patterns will make it a 20-minute drive. Staff is friendly and helpful. Cafe is more expensive than nearby restaurants but has good food as well.
Stayed 9 nights in Mar 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay primarily because of the staff. From the initial arrangement for airport pick up, to bellman, to check in and check out, I was met with staff who must love their jobs. My room had a nice comfy bed, complete amenities including free coffee, tea and water. There’s also refrigerator in the room. Bathroom was stocked with everything I needed except no lotion. Breakfast in the morning was PHP958 and it was buffet. The only disappointing part of breakfast was that there was no Filipino protein for breakfast like ticino, longsnisa or beef tapa. This should be a staple. Overall buffet breakfast was just good not excellent. 8/10 for the food selection. 10 for overall service.
Stayed 1 night in Apr 2024

4/10 Poor

Kirandeep

Disliked: Cleanliness, property conditions & facilities
Smells like a dead rat and mould, in most areas including rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Des

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for airport. Two main roads ran outside the window view but noise was ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alright, I'll give you 'the good', 'the bad', and 'the ugly'. Savoy is, for some reason, VERY security conscious. They will run a mirror on a pole under your car (and check the trunk) when you pull up. I guess that's good (no, big deal). But, my girlfriend and I went out every day for walks and shopping. Staff recognized us every day. It was never a problem getting back into the hotel. It's VERY convenient to get to the international terminal of the airport. It should cost only about 200 or so pesos (if that). GRAB about 200 and taxi would be under (there are usually taxi's outside the hotel). On expedia (I think; or maybe the hotel website), it indicates there is a shuttle service to the airport. Well, this isn't a traditional shuttle service as an American would think of it. When I asked for it, I was told it would be a 'private car' and it would cost $1,200 pesos. Let's keep in mind that at today's exchange rate, $1,200 pesos is only about 20 us dollars (not a big deal). However, I knew the hotel is like 5 blocks away and that I could get a much better deal, so I opted to have the hotel call me a GRAB (was there in about 2 minutes). The GRAB was about under 200 pesos and I gave the guy a 50 peso tip (he was VERY HAPPY and I still saved about 1k pesos; about 18 dollars US). They have what looks to be a very high-end dining room. That's just not me. I'm an 'eat local and cheap' kind of guy. There are plenty of eating and shopping options within 3 blocks.
Stayed 5 nights in Apr 2024

10/10 Excellent

Diana Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and what I love most is all the staff are magnificent on their fields of job..
Stayed 1 night in Apr 2024

10/10 Excellent

Mercy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to shopping and dining places. There is a free shuttle service that takes passengers to the mall. There is one thing that I didn’t like. The hotel is using two dogs (one is a year old! I don’t know about the other one) as scanner for explosives. The dogs work a 12-hour shift in very hot weather. They’re not allowed to rest inside where the scanner is located, which is air-conditioned. As a dog owner, it broke my heart to see them working under very hot temperatures. Those dogs deserve better. They could get heat stroke and die. I spoke to the security manager about it. I pray they stop using dogs. It is inhuman to treat these dogs that way. Please let the higher management know.
Stayed 2 nights in Apr 2024

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great stopover hotel between lights. Menu is a bit pricey by Filipino standards. I do love their beds. Very comfortable.
Stayed 1 night in Apr 2024

8/10 Good

annabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the concern is the door on the washroom is bumping close to shower area. Must update the door for safety.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Stayed 1 night in Apr 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located next to the airport and close to convenient stores for basic travel supplies, snacks, etc.
Stayed 1 night in Mar 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good...a short walk or ride to terminal 3!
Stayed 1 night in Apr 2024