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Reviews of Northpointe Residences

3 out of 5
Northpointe Residences
22 Rd 13, Quezon City, National Capital Region

Reviews

6.4
Rating 10 - Excellent. 15 out of 48 reviews" "
Rating 8 - Good. 8 out of 48 reviews" "
Rating 6 - Okay. 4 out of 48 reviews" "
Rating 4 - Poor. 9 out of 48 reviews" "
Rating 2 - Terrible. 12 out of 48 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ma. Lynor

Stayed 1 night in Jan 2024

2/10 Terrible

Airon Mar

Stayed 2 nights in Nov 2023

8/10 Good

Akieva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
having problem locating the place but staff are very helpful
Stayed 2 nights in Oct 2023

4/10 Poor

Marvin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked a week for my gf. Firstly, they charge for hot drinking water, and to borrow utensils. Also, she was stuck in the elevator for 30 mins. And whilst trying yo call the lobby, no pick up. She had to just wait. Not cool
Stayed 7 nights in Sep 2023

6/10 Okay

Diana Lyn

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Ray Kester Louis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay

2/10 Terrible

june

Travelled with family
Disliked: Staff & service, amenities
I would rather go somewhere, everything needs to paid, why wont you just include everything in one bill instead. Not impress with the service, and wont go back here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a like new decor and a lot of amenities you probably will be disappointed. If you are looking for affordable and clean and want to experience the true Filipino working class non tourist trap crap you should love it. We enjoyed eating at the local street vendors immensely. Fresh coconut milk anyone??? Every one smiles and are very accommodating. We will surely return.
Stayed 14 nights in Mar 2023

4/10 Poor

Ferdinand, Hayward

Business traveller, Travelled with group
Disliked: Staff & service
Stayed 2 nights in Mar 2023

2/10 Terrible

Duane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The wait for a room on check in was almost over an hour. The room was not clean and cockroaches were often seen running around.
Stayed 7 nights in Dec 2022

2/10 Terrible

Robard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit the property before you book! But don't believing the pictures posted on the web. I paid for two nights at a reduced rate with a no cancelation/ no refund online deal. I left after the first night knowing that I wouldn't get my money back but wasn't going to stay another day.

10/10 Excellent

Roberto D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Stayed 2 nights in Nov 2022

10/10 Excellent

Roberto D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location!
Stayed 1 night in Nov 2022

2/10 Terrible

jaime

Disliked: Amenities, property conditions & facilities
Not good, the head board of the bed have a stain looks dirty and the pillow case have a black spot look like a molds.

10/10 Excellent

Reynaldo

Stayed 1 night in Oct 2022

2/10 Terrible

Agapito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely NO!!!!!!
Confirmed arrangements were completely ignored. Wi-Fi rarely works. TV not working and remained unfixable. No sit down restaurant services, only room service. Neighborhood was scary for a leisure walk. I have a confirmed email from northpoint residences for a room arrangement of 1 queen bed and one twin. We received 3 twin beds instead. Lots of cockroaches. Foul smell in the bathroom.
Stayed 6 nights in Aug 2022

2/10 Terrible

Jolly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a looootttt of improvement
Coming in from the hotel, the staff were never friendly or accomodating. In the room, no cabinets were there to store your clothes, no mini ref to store food, no oven to heat your food, no utensils to eat your dinner like plates and spoon. No water heater to boil your water. A/c was badly placed for the family room. Also there are a lot of roaches roaming around the room. The place to go around to is very far. On a positive note, the stay was cheap comparedbl to other hotels
Stayed 1 night in Jun 2022

2/10 Terrible

Maria Lourdes

Stayed 1 night in Apr 2022

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room has cockroaches. And it’s seems normal for them. The staff did not even apologize when I told them that there’s cockroaches, they just gave us insect spray.
Stayed 2 nights in Apr 2022
Response from Mr Ben on 25 Apr 2022
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

4/10 Poor

Rafael

Stayed 4 nights in Apr 2022
Response from Mr Ben on 25 Apr 2022
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
The room is clean and well organized. Also with parking at the basement so theres nothing to worry about when you have your own vehicle
Stayed 1 night in Dec 2021
Response from Mr Ben on 4 Apr 2022
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Joshua

Stayed 2 nights in Mar 2022
Response from Mr Ben on 4 Apr 2022
Dear Joshua, Were pleased to be able to make things better and I hope we see you again soon.

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Mr Ben on 14 Mar 2022
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

8/10 Good

Joselito

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mr Ben on 14 Mar 2022
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location Near QC’s Premier Shopping Centers
The room assigned to me was on the 14th Floor that provided a good view of the Quezon City neighborhood. The staff members were eager to help. I took advantage of the location as I am able to have good 3-to-5 minute walk to Trinoma or SM North. However, I encountered difficulty during my check in. I thought that I could be immediately accommodated since I arrived at 2:30pm, but I was only able to get my room two hours later. Nonetheless, I look forward to returning there again on my next visit to Northpointe Residences.
Stayed 1 night in Dec 2021
Response from Mr Ben on 4 Jan 2022
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon is not working properly. Room was hot and i had difficulty sleeping.
Stayed 1 night in Dec 2021
Response from Mr Ben on 20 Dec 2021
Dear Guest, It was a pleasure serving you [and your family]. I really appreciate you taking the time to share your feedback and being so open with us.We hope you'll come and see us again soon!

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Late distribution of toiletries and towels, 😂 no telephone directory available for the information.’l
Stayed 1 night in Dec 2021
Response from Mr Ben on 14 Dec 2021
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your [visit/experience] with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

8/10 Good

Rossan Anicia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mr Ben on 14 Dec 2021
Dear Rossan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Mr Ben on 14 Dec 2021
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your [visit/experience] with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

2/10 Terrible

Risto Juhani

Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE!
we booked for a week and payed the hotel based on the information given here, pictures and reviews. first experience upon check in was information that we will be transfered to a nearby place. which didn't happen then as we had lots of luggage. we got a room on the 15th floor. only two elevators for the whole building, makes it very slow for everyone. the room was dirty and bathroom even dirtier, the shower curtain had visible mildew and mold stains. the walls and doors were like paper, and everything around could be heard, partying and noise in the corridors etc. door locks didn't raise trust and there were lots of people coming and going in the building, with no check up whatsoever. the staff didn't wear clear uniforms. we asked for hot water and the price varied from 10php to 20php upon delivery to the room, which again is not very professional to try cheat for a little extra by the staff. There was a power outage on our third day, some of the fire alarms were on in the dark corridors, (some not functioning), we tried to use our room phone to call front desk, or outside number? it didn't work.. it was in the same powerline, as everything else. it should be an independent connection in case of an emergency. so in a case like this, we were on the 15th floor and started our way in the dark corridors going down, as many others.. the staff acted like nothing. we checked out that night (3/7) and are still waiting for the refund and answer for our complaint. THIS PLACE IS NO GOOD
Stayed 8 nights in Nov 2021
Response from Mr Ben on 14 Dec 2021
Were pleased to be able to make things better and I hope we see you again soon

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Mr Ben on 14 Dec 2021
Dear Mathew, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mr Ben on 14 Dec 2021
Dear Mathew, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Donabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Mr Ben on 14 Dec 2021
Dear Donabel, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 Poor

Aileen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.......
Stayed 3 nights in Nov 2021
Response from Mr Ben on 21 Nov 2021
Were pleased to be able to make things better and I hope we see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were approachable and friendly.
Stayed 1 night in Nov 2021
Response from Mr Ben on 9 Nov 2021
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Thanks & Regards Mr Ben Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mr Ben-Hotel Manager on 10 Sept 2021
Dear Krevin, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you paid for… the best thing I like about this hotel is it’s location. It’s very accessible going around Manila. The staffs Mr. Ed and girl Gina were the only ones very accommodating and very helpful and made my stay a little more pleasant. Now the bad, ants and cockroaches! The plumbing needs to be redone since you can smell the sewer gas in the room. You can only access wifi inside the room and only local channels available. The room is lacking amenities like a microwave, hair dryer and a fridge. The pool was closed and not accessible due to Covid season. I can’t complain too much since I got what I paid for… I guess :-/
Stayed 25 nights in Jun 2021
Response from Ben on 28 Jul 2021
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook for promos that you might be interested in. Looking forward to seeing you again soon. Mr Ben Hotel Manager

8/10 Good

Rossan Anicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Place was comfortable and large
Stayed 2 nights in May 2021
Response from Mary on 30 May 2021
Dear Ms Rossan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

Mark Lester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Mary on 28 Apr 2021
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Niccolo Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The room was clean and safe. If you need housekeeping just call the front desk. Bathroom, however, lacked a bit in amenities, but you can request them.
Stayed 3 nights in Mar 2021
Response from Mary on 6 Apr 2021
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Slow and interrupted internet connections. The balcony was locked. We found a small cockroach in our room. No hair blower. Not cable-ready tv, only tv plus local channel. 2 small pillows only. They could have dome better when it comes to amenities also. But the staffs are approachable
Stayed 1 night in Mar 2021
Response from Mary on 8 Mar 2021
dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean place to stay even for just one night
Neat and tidy rooms, friendly and helpful staff, and amenities are available
Stayed 1 night in Feb 2021
Response from Mary on 1 Mar 2021
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Pinky Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good accommodation with your travel buddy.
Stayed 1 night in Jan 2021
Response from Mary on 1 Mar 2021
Thanks for your stay at Northpointe Residences! See you again on your next visit!! Regards

6/10 Okay

Alessandro

Business traveller
Disliked: Cleanliness, property conditions & facilities
Da non ripetere piu
Camera grande, vecchia , sporca, neanche il frigobar
Stayed 2 nights in Jan 2024

8/10 Good

Voitto

Liked: Cleanliness
Northpointe Residenssi
Hei! Hotelli oli erinomainen mm. sänky oli parhain missä olen nukkunut, huone erinomainen! Kaksi puutetta oli huoneessa sieltä puuttui mikroaaltouuni ja jääkaappi! Muutoin huone hyvä!
Stayed 13 nights in Dec 2022