Ratings based on 843 verified reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 29 Dec 2019
Very comfortable bed. Con: the resort fee is a rip off.
by a verified traveller from PR
Posted 28 Dec 2019
The entrance of the hotel and the lobby is pretty. The location of the hotel is great... I went to different places around NYC walking, without taking a taxi or the train. A man that works in the hotel named Néstor was very kind; he helped me and my family before arriving to NY, then he received us and explained us a lot of things to do, see, go, use. He was polite.
In the hotel there is a Starbucks place, and a woman named Isa was not so polite with me and my family... and with no reason. We are not from USA, and we speak English, but there are some things that we do not understand, so we asked for some things, and she was always in a hurry and not so welcoming; she was not so nice. On the other hand, the man from there, José, was really nice to us.
by a verified traveller from Lexington
Posted 28 Dec 2019
Adored this place! Everything was so clean and orderly, and the hotel staff was so nice and willing to help us with any problem we had!
by a verified traveller
Posted 27 Dec 2019
The toilet paper was incredibly cheap, this hotel was a four-star hotel and the toilet paper was like a one-star hotel, it was disgusting. Also, I got charged 38 dollars per day for the internet, even though I chose the low-speed free network. There was a high-speed network that cost money but I decided I was not going to pay for the internet because I knew I was only going to use the hotel to sleep because of my busy scheduled in NY. If I used it one hour in those three days I stayed there was too much and got charged $38 per day, I am not going to stay in that hotel ever again.
Angela
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Angela,
Thank you for your review. We regret to hear that your visit with us was anything less than exceptional. Please be advised that our WiFi fees do not exceed $14.99 plus tax per day for high speed. We do hope that any concerns regarding charges were brought to the attention of our staff in order to rectify. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations.
Regards,
Sam
by a verified traveller
Posted 25 Dec 2019
Room had everything we needed. Credit was nice as we could come back after a long day of exploring and get a drink or snack to end the day
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you so much for the five-star review! We are so glad you enjoyed your room accommodations, as well as your stay overall. We hope to see you again soon!
Regards,
Sam
by a verified traveller
Posted 24 Dec 2019
Excellent location. Close to a lots off stuff in New York.
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you so much for the great review! We are glad you found our location convenient to all the entertainment and sights around town. We hope to see you again soon!
Regards,
Sam
by a verified traveller
Posted 24 Dec 2019
Shower was just about working. Windows haven’t been cleaned in the shower. Found previous guests hair on my bed.
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you for your review. It is disappointing to learn that you may have experienced some issues with your recent visit to our resort. We do hope that any issues with your room accommodations and cleanliness were brought to the attention of our staff so we could try to address this for you. We invite you back, and we hope to exceed all your expectations on your next visit to our property.
Regards,
Sam
by a verified traveller
Posted 24 Dec 2019
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you for choosing to be our guest! We are glad you enjoyed your time with us, and we hope to welcome you back again soon.
Regards,
Sam
by a verified traveller from Richmond, VA
Posted 20 Dec 2019
This is a nice Grand Central spot. It's clean, quiet and comfortable. The staff is very friendly and helpful.
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you for choosing to be our guest! We are so glad you enjoyed your stay, while our staff provided you with excellent service. We hope to see you again soon.
Regards,
Sam
by a verified traveller from NJ
Posted 19 Dec 2019
Clean, great atmosphere, very friendly and helpful staff!!
Comment from Hotel Management
28 Dec 2019 by Westgate_CustomerCare, Hotel Management
Thank you so much for the five-star review! Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you, and we hope to see you again soon.
Regards,
Sam
