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Reviews of Hotel Magic Mandalay

4.5 out of 5
Hotel Magic Mandalay
Corner of 65th Street and Padauk Street, Myothit, Chan Mya, Tharsi Township, Mandalay

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 37 reviews" "
Rating 8 - Good. 12 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Staff hospitality is excellent. I like their smile.
Stayed 1 night in Feb 2020
Response from Hotel Magic Mandalay Team on 11 Mar 2020
Dear Valued Guest , We are so happy to hear that you have enjoyed your stay with us and have satisfied our service. Thank you so much for taking your time to write a review. Hoping to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of hotel is magnificent! The view from rooftop bar and pool is breathtaking! A must stay hotel if you are in Mandalay
Stayed 1 night in Jan 2020
Response from Hotel Magic Mandalay Team on 4 Feb 2020
Dear Valued Guest, We are glad to hear that you love our hotel & bar and thank you very much for your kinds comment too.

8/10 Good

Kow Teng

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. During my recent stay, there was a misunderstanding on the room type. The front desk people were quick to apologize and fix the issue. They even gave me a bottle of wine and fruits. I am impressed with their determination to ensure customers have a great experience at the hotel. Kudos to the management and front desk reception staff for making my stay wonderful as usua.
Stayed 3 nights in Sep 2019
Response from Hotel Magic Team on 30 Sept 2019
Dear Sir, Thanks a lot for your kindness review and we will try our best to provide the excellent service on your next visit. Sincerely, Hotel Magic Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service. Very much a team spirit where everybody was in tune with the other. Very nice.
Stayed 2 nights in Jun 2019

8/10 Good

Rutthaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern style + need more attention on detail of se
The room looks modern. But it is too dark. Food should be less oily. I took one boil egg at BF. I found a spot on egg and smell the rotten.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and modern. Staff are very good. Breakfast is o.k. Location is poor unless you have a car. Room is spacious but designed more for aesthetics than function. The lighting gives a great ambience but you can't see clearly. Very few English channels on t.v.the BBC and one other.
Stayed 3 nights in Mar 2019
Response from Hotel Magic Mandalay on 14 Mar 2019
Dear Valued Guest , Thank you so much for taking time to give feedback , its extremely valuable to us and we really do appreciate your feedback about aspects of the room that need updating. We will be taking action over your feedback . It would be such a pleasure to personally welcome you back to our improved hotel. Thanks & Best Regards ,

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very good food with a nice roof top deck. Food is very reasonably priced.
Stayed 1 night in Feb 2019

6/10 Okay

Terry, Emu Plains, au

Liked: Cleanliness, property conditions & facilities
Lost Keycard and charged $US5. Room was tiny and mattress very ordinary. Ice-Bucket? Ring Room Services, no help, front desk no help thankfully the Magic Bar staff were most helpful and provided the Ice Bucket - required because the fridge in the room didn't work. Food and breakfast was excellent. Room for improvement, but also some points of excellence. Location is terrible. Nothing close and a suggestion - download the GRAB app so you can order taxis. Also take a face mask - pollution from exhaust is terrible in Mandalay and if asthmatic I would avoid.
Stayed 4 nights in Jan 2019

8/10 Good

delia, elmhurst, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a far from tourist locations , restaurants or shopping. Hallways are dark Stairs are wide and very accessible Staff very friendly and helpful.
Stayed 2 nights in Jan 2019
Response from Reservation on 6 Feb 2019
Dear Valued Guest, Thank you very much for your feed back and noted your comment also! Thank you for stayed with us and we will try to improved our service!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful. The room and bedsheet is clean with reasonable price. Only stay here for 1 night but will looking forward to come visit again.
Stayed 1 night in Jan 2019
Response from Reservation on 6 Feb 2019
Dear Valued Guest, Thank you for your good reviews and we will keep our service to improved! Thank you for stayed with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is great. Nearby there is a very good restaurant. The only thing they need to review is the price for drink at their rooftop bar. It's in USD and very expensive. Other than that, the hotel is recommended.
Stayed 2 nights in Jan 2019
Response from Hotel Magic Mandalay Team on 17 Jan 2019
Dear Sir, Thank you very much for your valuable review! We will keep improving our service & noted for your review! Hope to see you again!

10/10 Excellent

Paing, Myanmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Good swimming pool. Good room design.
Stayed 2 nights in Aug 2018
Response from PP on 13 Aug 2018
Dear Valued Customer , Good Morning from Hotel Magic Mandalay ! We are so happy to hear that you enjoyed your stay at Hotel Magic Mandalay ! We are looking forward to welcoming you again and serve the best service in Town. Have a nice day ! Thanks & Best Regards , Hotel Magic Mandalay Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Mandalay
Stayed there for one night. Very new hotel with great breakfast, pool, restaurant and the possibility to smoke a shisha on the roof. Can be absolutely recommended. Only small issue as everywhere in Myanmar, the staff’s English is not really fluent. But I am sure they are improving every day! Still they are very friendly.
Stayed 1 night in Aug 2018
Response from PP on 8 Aug 2018
Dear Mr./ Mrs , Thank you so much for your review and for choosing Hotel Magic Mandalay.We are happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you again. Have a nice day ! Best Regards , Hotel Magic Mandalay Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
A good base if you don’t intend to spend much time at the hotel. Clean comfortable rooms, although the bathroom floor seemed to have been overlooked. Small roof top plung pool and bar. Great complimentary breakfast, The breakfast in fact had better food and service than the same restaurant had at night. The restaurant in the evening was disappointing. It may be best to order the local dishes, my imported steak had clearly been put on the grill when if was still frozen as it was very cold in the middle and soon completely cold. The waitstaff and my daughter did not get along at all well, both at the start and before desert only l was given a menu, with my 17-year-old having to ask for her own. The apmosphere between them was frosty after that. You would think second time around the staff would have given us both menus, especially as it had been my daughter that decided that we did what dessert.
Stayed 1 night in Aug 2018
Response from PP on 8 Aug 2018
Dear Valued Customer , Thank you so much for taking the time to review your stay with us. We really do appreciate your feedback and we will take care of your feedback into consideration. We are happy to hear that you enjoyed your stay with us. We are looking forward to welcoming your family again. Have a nice day ! Hotel Magic Mandalay Team.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Moe Pwint on 4 Jul 2018
Dear Mr. Richard, Greetings from Hotel Magic Mandalay! Thank you very much for staying with us and your wonderful rating on Hotels.com. We would like to welcoming you back to our beautiful hotel, and to provide you with a better experience. Sincerely, Reservation Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, modern and clean with a great roof top pool area and bar service. There were no problems checking in at 0800 hours which was great after an overnight train journey. There are a few things in the local area but only a 10 mins trip to the Palace area.
Response from Moe Pwint on 18 Apr 2018
Dear Raymond, Greetings from Hotel Magic Mandalay! Thank you very much for taking the time to write such a wonderful review on Hotels.com. I am glad to hear that you enjoyed our facilities and services. We certainly look forward to welcoming you back in the very near future. Sincerly, Reservation Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable place to stay
Hotel is brand new, so rooms and facility are in great shape. Good gym for working out. Breakfast is good. Staff are very helpful. Don't know much about the surrounding area, but location is not far from Mingalar Mall.
Stayed 4 nights in Aug 2017
Dear Thomas, Greetings from Hotel Magic Mandalay! Thank you for choosing Hotel Magic Mandalay and sharing your generous review on hotels.com. I am glad to hear that you enjoyed our facilities and services. We are trying our best to make it feel homelike. We hope you will give us the opportunity to welcome you again soon. Sincerely, Reservation Manager

10/10 Excellent

Anita, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with great service
Magic Mandalay is a newer hotel in Mandalay. The breakfast buffet was a great way to start the day and the rooftop pool with bar service is a great way to relax and pass the time. The staff here was very friendly and made sure to accommodate all our needs, including checking in a day early and switching rooms after the first day. They even have a fitness room and spa available in house. The only point of complaint is that we needed laundry done during our stay. When we inquired about this service, we were told to just give our clothes to housekeeping. The rates were not made known to us. When we received our clothes back, we were charged $53 USD, which is not much for US standards, but was very expensive by Myanmar standards. In fact, the laundry service cost more than our spa services combined.
Stayed 2 nights in Jul 2017
Response from Moe Pwint on 17 Aug 2017
Dear Anita, Greetings from Hotel Magic Mandalay! Thank you for your feedback, which is important for us, so we can see the guest recommendation and comments to improve our services. We are happy to hear that you enjoyed our rooftop pool & bar and our service. Regarding the laundry service, we have failed to meet your expectations and apologize for the inconvenience you. I hope that we will have another opportunity to improve your stay experience in the near future. Sincerely, Reservation Manager

10/10 Excellent

Samo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
Very good, clean and bran new facilities. Super friendly staff and good food at restaurant. Nice rooftop terrace with pool and good view. Great value and very customer minded service. Would stay here again for sure!
Stayed 1 night in Jul 2017
Dear Samo, Many thanks for taking the time to write such a wonderful review on hotels.com. It's a great pleasure to read your generous comments and compliments on all our facilities and services. We are glad to hear you had an enjoyable experience. We look forward to welcoming you back to the Hotel Magic Mandalay in the very near future. Warm Regards, Reservation Manager.

6/10 Okay

Seok Joo

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
ロケーション良し。蚊が多いので注意。
ホテルは清掃もきちんとされており清潔な印象でした。マンダレーだからか、蚊が多いです。部屋の蚊取ベープがおかれています。朝ごはんも種類あり、数泊しても飽きずに過ごせます。市内中心部にあり、ロケーションも良いです。
Stayed 2 nights in Mar 2020
Response from Hotel Magic Mandalay on 18 Mar 2020
Dear Valued Guest , Thank you so much for taking your time to review your stay with us.We are so happy to hear that you have satisfied our Hotel Facilities and Service. Hoping that your next with us , Hotel Magic Mandalay is just around the corner ! Thanks & Best Regards ,

10/10 Excellent

SERGEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Неожиданно прекрасный отдых в Мандалае!
В Мандалае останавливался второй раз, спустя 10 лет. Отель выбрал случайно. Основным критерием была его новизна. Был обрадован тем, что отель новый, чистый, с прекрасным завтраком (вкусным супом, сырами и пр.)! Мне было очень комфортно в нем во всех отношениях! Если мне вновь доведется приехать в Мандалай обязательно остановлюсь здесь! Всем рекомендую, убежден - не пожалеете!
Stayed 2 nights in Jan 2020
Response from Hotel Magic Mandalay on 4 Feb 2020
Dear Sergey , We are so glad to hear that you have enjoyed your stay at Hotel Magic Mandalay. Thank you so much for your giving us a perfect rating and for recommending to other travelers. We are looking forward to seeing you again soon. Thanks once again for staying with us , Hotel Magic Mandalay ! Have a nice day ! Hotel Magic Mandalay

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel
God morgen buffet. Godt hotel.
Stayed 1 night in Jan 2020
Response from Hotel Magic Mandalay Team on 4 Feb 2020
Dear Mr. Kim, Thank you for stayed with us & hope to see you again.

8/10 Good

ガワ, ヤンゴン

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
蚊避けの対策もしており良かったです。。
Stayed 1 night in Nov 2019

10/10 Excellent

jean luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne adresse à Mandalay
Bon hotel avec des chambres confortables et une bonne literie Super petit déjeuner en buffet Belle piscine sur le toit Personnel très sympathique Hôtel un peu excentré mais beaucoup de tuk tuks à proximité
Stayed 2 nights in Feb 2019
Response from Hotel Magic Mandalay on 22 Apr 2019
Dear Jean Luc , We are so glad to hear that you have enjoyed your stay at Hotel Magic Mandalay and thank you so much for your kind review. We are looking forward to welcoming you again. Thanks & Best Regards Hotel Magic Mandalay

8/10 Good

florence

Liked: Cleanliness, property conditions & facilities
Hôtel d'escale loin du centre
Hôtel agréable mais éloigné de tout ( taxi nécessaire ). Petite piscine sur le toit sympa après une journée de visite mais seulement 4 bains de soleil. Petit déjeuner complet asiatique et continental très correct. Le wifi est bon. Petit bémol sur l'isolation phonique , notre chambre était au 6eme sous la terrasse d'où bruits de mise en place des tables et chaises matin tôt et soir tard. Malgré la hauteur de la chambre les chiens des alentours sont très bruyants la nuit. Très mauvaise réception voir absence de réception des chaînes non locales.
Stayed 2 nights in Jan 2019
Response from Reservation on 6 Feb 2019
Dear Madam, Thank you for your feed back and we will try our best to improved it. Thank you for stayed with us!

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Где ещё получишь такой комфорт за небольшие деньги
Отель приятно удивил. Моментальная регистрация. Услужливый персонал. Быстрое поселение в просторный удобный номер с большой ванной, в меру мягкими кроватями и тихо работающим кондиционером. Отличная звукоизоляция. Всё новое, почти блестит , не поношенное. Отличные завтраки, приличные ужины в ресторане. Можно обедать и ужинать на крыше с видами на город. Такси по вашему заказу приезжает точно в назначенное время. Можно заказать туры по городу и вокруг него. Правда цена даётся при этом не самая низкая. На улице можно найти пониже. Но такси в Мьянме вообще не так дорого. Нам поездка на 5 часов по городу обошлась в 25 долларов, вокруг города, по окрестностям целый день - 35. Из неудобств - не туристический район. Рядом мало кафе и магазинов. Из мелочей проживания - нет шторок в ванне, отсутствуют какие либо крючки для одежды в комнате, только плечики. Не открывается окно для проветривания. Но это не ухудшает мнения об отеле. Где ещё получишь столько комфорта за небольшие деньги!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, Propre super service Ce qui gâche tout est la charge de $75.09 us pour le service de buanderie environ 30 petites pièces (bas culottes t-shirt) le restaurant également est trop cher Prix abusif pour les services
Stayed 4 nights in Dec 2018

10/10 Excellent

Jean-Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel
Nous sommes en voyage sur une longue période et voulions un bel hôtel pour la période de Noël et nous poser un peu. Nous avons réussi, notre séjour a été très très agréable. L’ensemble du personnel est accueillant, toujours disponible et avenant. Un beau sapin décoré à la réception pour donner l’ambiance. Un dîner de Noël était proposé et nous l’avons réservé en signalant que nous rentrerions assez tard après la messe à la cathédrale de Mandalay. Nous sommes arrivés à 10h00pm et notre table était prête et avons pu déguster un délicieux repas de fête. Félicitations au chef et encore merci de nous avoir attendu L’après-midi du réveillon quelques chocolats ont été distribués dans les chambres avec les voeux de la direction, petite attention qui donne du cachet à cet hôtel. Les personnes à l’accueil très professionnelle et facilitante pour effectuer des réservations et informer sur la ville La chambre très spacieuse et calme, joliment décorée. Petit-déjeuner sous forme de buffet très varié et bien présenté. La piscine en roof top est agréable, propre et calme et offre une vue su la ville. L’hôtel est très bien entretenu et atmosphère ambiante naturellement chaleureuse
Stayed 3 nights in Dec 2018
Response from Hotel Magic Mandalay on 7 Jan 2019
Dear Jean Charles , Thank you so much for your review and for choosing our Hotel Magic Mandalay. We are so happy to heart that you enjoyed your stay at Hotel Magic Mandalay. We are looking forward to having you again as a guest in our Hotel Magic Mandalay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物美價廉
Stayed 1 night in Oct 2018
Response from Reservation on 26 Nov 2018
Dear Valued Guest! Thank you very much for your review and it's really support us.

8/10 Good

Naoaki

Liked: Cleanliness, staff & service
親切だが…
いつもマンダレーに行くと泊まっているホテルです。親切に対応してくれるので、気に入ってます。部屋の中の明かりがもう少し明るければ、良いなぁと感じてます。 また、早朝のチェックアウトで、前日からお願いしていましたが、15分もチェックアウトにかかってしまいました…。
Stayed 2 nights in Jul 2018
Response from Moe Pwint on 30 Jul 2018
Dear Naoaki, Greetings from Hotel Magic Mandalay! Thank you for taking the time to share your comments and thoughts about our hotel. We certainly look forward to welcoming you back in the very near future. Sincerely, Reservation Manager

10/10 Excellent

ZI, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy when you walk in from the front door. Simple and formal hotel, Purple with white is their signature colour from the outside and inside. Staff are welcome and helpful introduce some places to go. they provide shower and bathtub
Stayed 2 nights in Dec 2017
Response from Moe Pwint on 8 Jan 2018
Dear ZI, Greetings from Hotel Magic Mandalay! Thank you very much for choosing our Hotel Magic Mandalay and for taking the time to write a feedback on Expedia. We are happy that you enjoyed your days in our beautiful hotel. We look forward to welcoming you to serve better experience in the near future. Sincerely, Reservation Manager

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Moutainbikes zum Ausleihen
Modernes Hotel mit sehr guter Infrastruktur. Internet im Zimmer und im öffentlichen Bereich ist für Myanmar Verhältnisse gut. Wir haben 2 mal Nachtessen im Hotel gehabt. Es gibt gute einheimische und westliche Gerichte zu fairen Preisen. Das Beste waren aber die kostenlosen Leih-Mountainbikes (21Gänge) die in einem Top-Zustand waren. Da das Hotel etwas weg vom Zentrum liegt hatten wir die Fahrräder sehr viel benutzt.
Stayed 3 nights in Dec 2017
Response from Moe Pwint on 8 Jan 2018
Dear Luciano, Greetings from Hotel Magic Mandalay! Thank you for taking the time to share your comments and thoughts about our hotel.We are pleased to hear that you enjoyed our services and facilities. We would like to welcome you back to our beautiful hotel, and to provide you with a better experience. Sincerely, Reservation Manager

10/10 Excellent

Robbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable, large rooms...
Nice stay in recentlu build hotel. Friendly and helpfull staff willing to do anything for you. Amazing pool on rooftop and restaurant is great for affordable prices. Bed is great, also very nice pillows... We love to visit it again in the future.
Stayed 2 nights in May 2017
Dear Mr. Robbert, Thank you very much for your stay at Hotel Magic Mandalay and your nice review on Expedia. We certainly look forward to welcoming you back in the very near future. Warm Regards, Hotel Magic Mandalay Team