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Reviews of ibis budget Manchester Airport

3 out of 5
ibis budget Manchester Airport
3 PALMA AVENUE, RINGWAY, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 842 reviews" "
Rating 8 - Good. 263 out of 842 reviews" "
Rating 6 - Okay. 96 out of 842 reviews" "
Rating 4 - Poor. 49 out of 842 reviews" "
Rating 2 - Terrible. 28 out of 842 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception were lovely, very helpful, efficient and friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Kate

Travelled with partner
Disliked: Property conditions & facilities
Lift was broken. Staff not very helpful. Lots of people making noise throughout the night on 5th floor
Stayed 1 night in May 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget hotel, what you get is fantstic value. Everything you need, nice comfortable bed and a good clean shower. It was very modern and clean, and right next to the airport and train station. Perfect for what I needed.
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with partner
Liked: Amenities
The sheet on the bed had hairs on it , the bed was really uncomfortable. The room was hot so turned the heating down and fan up and nothing worked . We will not be returning
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 29 Apr 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the issues you encountered with cleanliness and comfort. This does not reflect the high standards we strive to maintain. We understand the importance of a comfortable and relaxing stay, and we regret that we fell short of meeting your expectations in this regard.Your feedback is invaluable to us, and we assure you that we will address these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We are committed to providing all of our guests with a pleasant and comfortable stay, and we regret that we did not succeed in your case.We understand your decision not to return, but we would appreciate the opportunity to make things right if you reconsider. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to regain your trust. Your satisfaction is important to us, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable hotel to stay at near the airport. It is nice that they do sell hot food in the dining area as well. Only issue is that it is quite a walk to the hotel from the airport so if you are not able-bodied or have a lot of luggage it can be a bit of a struggle.
Stayed 1 night in Apr 2024
Response from Ibis Budget on 20 Apr 2024
Dear Samantha, thank you for choosing to stay with us at Ibis Budget Manchester Airport. We hope you'll be back to stay with us again.

10/10 Excellent

Anita Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and practical. Staff on reception were exceptionally helpful.
Stayed 1 night in Apr 2024
Response from Ibis Budget on 20 Apr 2024
Dear Anita, thank you for choosing to stay with us at Ibis Budget Manchester Airport. We're glad you enjoyed your stay.

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

8/10 Good

Masayuki

a
Stayed 2 nights in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

4/10 Poor

Imogen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Found blood on the pillow case upon arrival
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 24 Apr 2024
I'm sorry to hear about your experience upon arrival. Please accept our sincerest apologies for the inconvenience and concern caused by finding blood on the pillowcase. This is certainly not up to our standards of cleanliness, and we take such matters very seriously.We have immediately addressed this issue with our housekeeping team to ensure that our cleaning procedures are rigorously followed. Your feedback is valuable to us, and we appreciate you bringing this to our attention so we can rectify it promptly.Please contact our front desk at your earliest convenience so we can address this matter personally and ensure your next stay is comfortable and satisfactory. We are committed to providing a clean and pleasant environment for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

8/10 Good

Rhoda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

8/10 Good

Lynzi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, only downside was the breakfast, it was very basic and the food available was not of good quality, the croissants were dry and choice was very limited
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 24 Apr 2024
Thank you for your feedback about your recent stay with us. We're pleased to hear that you found the hotel great overall. However, we apologize that the breakfast did not meet your expectations. Your comments are important to us, and we will review our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay. Thank you for choosing our hotel.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Great location at the airport.
Stayed 1 night in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

10/10 Excellent

Candie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained basic room. Just what you need for an overnight stay. Perfect for us as a family if 3
Stayed 1 night in Apr 2024
Response from Ibis Team on 24 Apr 2024
Thank you for choosing to stay with us and for your wonderful review! We look forward to welcoming you back on your next journey.

10/10 Excellent

Sonia, Liverpool

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot to spend the night before an early morning flight. No rushing to the airport worrying about traffic or trains. Walk out of the hotel, cross the road and you’re at the airport. Rooms are compact but with all the essentials for an overnight stay. Plenty of plugs and usb points for recharging devices before you travel. Breakfast was also quick and simple, buffet style so you can have as much as you want. A stress free way to start your travels for work or holiday.
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 24 Apr 2024
Thank you for your fantastic review! We're delighted to hear that our convenient location, compact yet well-equipped rooms, and quick buffet-style breakfast contributed to a stress-free start to your travel experience. We appreciate your kind words and hope to welcome you back for another stay before your next flight. Safe travels!

8/10 Good

Mark

Stayed 1 night in Mar 2024
Response from Ibis Team on 30 Apr 2024
Thank you for staying and giving such a great score, please come and visit us again soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what I needed. I slept really well. I was delighted that there was a hot food selection on site. Staff were very knowledgeable and friendly. As a solo traveller it was great
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 11 Apr 2024
We're thrilled to hear that our hotel was perfect for your needs and that you had a great night's sleep! It's wonderful that you enjoyed our hot food selection and that our staff provided knowledgeable and friendly service during your stay. We're glad you felt comfortable as a solo traveler. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another pleasant experience. Safe travels until next time!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Manchester Airport terminal was 15 minutes walk away.
Stayed 1 night in Apr 2024
Response from Ibis Team on 11 Apr 2024
Thank you for the great score, it really means a lot to the team.

10/10 Excellent

Tracey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy to check in and room was small but just what we needed for an overnight stay. Very easy airport access, and the hotel room was reasonably priced. Just remember if you are going to park overnight at the hotel it will cost you £25 a night.
Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 11 Apr 2024
We're delighted to hear that you found our staff friendly and that your check-in experience was easy. It's great to know that our room, although small, suited your needs perfectly for an overnight stay. We're also pleased that you found our hotel conveniently located for airport access and that you found the room price reasonable.Thank you for pointing out the parking cost; this is helpful information for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future. If you have any questions or need assistance with future bookings, please feel free to reach out. Safe travels!

8/10 Good

Miguel, Cockermouth

Business traveller
Liked: Cleanliness, amenities
Ok stay for the airport
Stayed 1 night in Apr 2024
Response from Ibis Team on 11 Apr 2024
Thank you for the great score, it really means a lot to the team.

10/10 Excellent

Jair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the airport. And good service. All perfect 👍
Stayed 1 night in Apr 2024
Response from Ibis Team on 3 Apr 2024
Thank you for choosing to stay with us and for your excellent rating! We hope to have the pleasure of welcoming you back again during your future travels.

4/10 Poor

Karl

Stayed 1 night in Apr 2024
Response from Dan - Hotel Manager on 24 Apr 2024
We're sorry to hear that your experience fell short of expectations during your stay. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. Your feedback is important to us as we continuously strive to improve our services and guest experiences. Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

engy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Close to the airport
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Engy, thank you for highlighting our hotel's proximity to the airport. We are delighted that you found our location convenient. Looking forward to welcoming you back soon! Best regards, ibis budget Manchester Airport

8/10 Good

Vicki

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There were some toe nail clippings left on the bathroom floor
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Vicki, thank you for your feedback. We apologize for the inconvenience caused by the cleanliness issue you experienced. Our housekeeping team will be reminded to pay extra attention to details. We hope to welcome you back soon. Best regards, ibis budget Manchester Airport

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ibis Team on 3 Apr 2024
Thank you for choosing to stay with us and for your excellent rating! We hope to have the pleasure of welcoming you back again during your future travels.

10/10 Excellent

Diane, Harworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and fresh. Everything was immaculate.
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Diane, we are delighted to hear that you found our hotel clean and fresh. Ensuring immaculate cleanliness is our top priority. We appreciate your kind words and look forward to welcoming you back soon. Best regards, ibis budget Manchester Airport

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny, easy access & walkable to rhe airport.
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Donna, thank you for your positive review! We are delighted to hear that you found our hotel convenient and accessible. We look forward to welcoming you back at ibis budget Manchester Airport. Warm regards, ibis budget Manchester Airport.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property within walking distance of flight terminal ... Pleasant staff ..Meal wasn't as good as our last stay .
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Carol, thank you for your feedback. We are delighted to hear you found our property conveniently located. We appreciate your kind words about our staff. Your comments about the meal have been duly noted for our improvement. We hope to welcome you back soon. Best regards, ibis budget Manchester Airport

10/10 Excellent

Ngozi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad I booked this, walking distance to Terminal 2 departures and easy to access all other terminals
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Ngozi, thank you for choosing ibis budget Manchester Airport. We are delighted to hear that our convenient location met your expectations. Looking forward to welcoming you back soon. Best regards, ibis budget Manchester Airport.

6/10 Okay

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Felt like a dormitory
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Jeannie, we regret to hear that you felt like our hotel resembled a dormitory. Your comfort is our priority, and we will strive to enhance your experience during your next visit. We appreciate your feedback. Best regards, ibis budget Manchester Airport.

8/10 Good

Julie

Liked: Staff & service
Disliked: Property conditions & facilities
The shower looked unclean and food and drink limited however staff very helpful and stated holiday inn fascilities could be used
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Julie, we appreciate your feedback. We apologize for the inconvenience regarding the shower and limited food and drink options. We are glad to hear that our staff were helpful. Please note that guests can use facilities at the Holiday Inn. Thank you for choosing ibis budget Manchester Airport. Best regards, ibis budget Manchester Airport.

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
It's cheap and if needs to be beds are rock hard stopped serving food before they advertise due to Jack of staff and very limited menu won't stay again
Stayed 1 night in Mar 2024
Response from Austin. on 31 Mar 2024
Dear Michael, We apologize for the inconvenience you faced. Rest assured, we will address the issues with the beds and food service promptly. Your feedback is valuable to us. We hope to have another chance to provide you with a better experience. Warm regards, ibis budget Manchester Airport

2/10 Terrible

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is pathetic. The reception area looks like a computer desk with wires hanging everywhere and creates a bad impression. The rooms were spartan and unwelcoming. I had asked for two interconnected rooms two months in advance but this request was not fulfilled. The single receptionist on duty (while 12 people waited to be served in reception) couldn't have cared less
Stayed 1 night in Mar 2024
Response from Bing on 14 Mar 2024
Hi Andrew, thank you for taking the time to leave a feedback, much appreciated.

6/10 Okay

Stephen, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like having to pay an early check-in fee of £10 for two hours early when I checked out early 5 hours before the check out time!
Stayed 1 night in Mar 2024
Response from Bing on 14 Mar 2024
Hi Stephen, thank you for taking the time to leave a feedback, much appreciated. Unfortunately check in time is 3pm that applies to everyone and there is a fee for early check in which is 5.00 an hour if you wish.

6/10 Okay

Kesaobaka

Stayed 2 nights in Mar 2024
Response from Dan - Hotel Manager on 3 Apr 2024
Thank you for taking the time to provide your rating. We appreciate your feedback and would like to learn more about your experience to see how we can improve. If you have any specific comments or concerns you'd like to share, please feel free to reach out to us. We're here to ensure our guests have the best possible stay.

8/10 Good

Angela, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ibis Team on 3 Apr 2024
Thank you for choosing to stay with us and for your excellent rating! We hope to have the pleasure of welcoming you back again during your future travels.

2/10 Terrible

Simon

Stayed 1 night in Mar 2024
Response from Dan - Hotel Manager on 3 Apr 2024
We're sorry to see that your experience fell short of expectations. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us. We're committed to improving our services.

4/10 Poor

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in is always slow and breakfast was poor
Stayed 1 night in Mar 2024
Response from Bing on 14 Mar 2024
Hi Sally, Thank you for your feedback much appreciated. we offer continental breakfast at the Ibis budget to suit peoples needs.

4/10 Poor

Brenda

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
didnt like anythi ng room was poky no hair drying facility no proper shampoo or conditioner, bit like boarding school dormitories, my grannddaughter University room is better than this
Stayed 1 night in Mar 2024
Response from Bing on 14 Mar 2024
Hi BrendaThank you for your feedback, much appreciated. we are sorry to know you liked nothing about the hotel, just like on the tin, we are a budget hotel to suit peoples needs.

10/10 Excellent

Angie

Just 50 yards or so from terminal 2 and so easy to get to from the train station via the walkway. Clean hotel with quick and friendly check-in… no need to pay for the more expensive hotels when you’re just in need of somewhere clean n tidy for a few hours sleep before an early flight - will book the IBis again
Stayed 1 night in Feb 2024
Response from Dan - Hotel Manager on 4 Mar 2024
Thank you for choosing to stay at Ibis Manchester Airport and for taking the time to share your positive experience. We are delighted to hear that our convenient location, cleanliness, and efficient check-in process met your expectations.Your feedback is greatly appreciated, and we look forward to welcoming you back for another comfortable stay before your next early flight.

6/10 Okay

Samuel

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Booked a twin room. However the way the rooms are done the beds are connected but have separate bedding. More like a double with 2 single covers on. Expensive for a room that was tiny with 2 small beds in.
Stayed 1 night in Jan 2024
Response from Ibis Team on 4 Mar 2024
Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced with the arrangement of the twin beds in your room. We understand the importance of meeting our guests' expectations, and we regret that we fell short in this regard.Your feedback is crucial, and we will review our room configurations to ensure a more comfortable experience for our guests in the future. We value your patronage and hope to have the opportunity to provide an improved stay on your next visit.

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, congratulations!!
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.

6/10 Okay

Karl

Ok apart from lifts not working
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
Thank you for choosing to stay with us, and we appreciate your feedback. We apologize for any inconvenience caused by the lifts not working during your visit. Please be assured that we are actively addressing this issue to ensure a smoother experience for our guests in the future.We hope this isolated incident does not deter you from considering us for future stays. If there's anything specific you'd like us to address or if there's anything else you'd appreciate during your next visit, please feel free to let us know.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, would definitely use again
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Non-beautiful but most useful location.
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.

10/10 Excellent

JULIA

Liked: Staff & service, property conditions & facilities
This is the second time I have stayed before getting an early morning flight. Quite convenient although some of the pathways are not great when dragging a large suitcase.
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are very small, much smaller than the photos suggest, but are very comfortable and incredibly quiet. Good nights sleep had. Check in a little slow, but there was aa large party ahead of us.
Stayed 1 night in Feb 2024
Response from Austin on 14 Feb 2024
Dear Robin, Thank you for choosing ibis budget Manchester Airport for your recent stay and for taking the time to share your experience with us. We are glad to hear that despite the size of the rooms being smaller than expected, you had a comfortable and peaceful stay, which resulted in a good night's sleep. We apologize for the slow check-in process, which was due to a large party ahead of you. We look forward to welcoming you back in the future. Best regards, ibis budget Manchester Airport

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.

6/10 Okay

Tomomi

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was Continental and it was nice. The big problem I had was noise. I heard buzz sound just like a vibration of a mobile phone all the time for four days. It was a big annoyance.
Stayed 4 nights in Feb 2024
Response from Austin on 13 Feb 2024
Dear Tomomi,Thank you for taking the time to review your recent stay at ibis budget Manchester Airport. We are pleased to hear that you enjoyed our continental breakfast. However, we are sorry to learn about the noise issues that you experienced during your stay. We understand how frustrating it can be to have disturbances during your stay and we will do our best to investigate and address this matter. We appreciate your feedback and hope that we can welcome you back to our hotel in the future.Best regards,ibis budget Manchester Airport

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient overnight stop when flying early doors out of Manchester
Stayed 1 night in Feb 2024
Response from Ibis Team on 4 Mar 2024
We sincerely appreciate your choice to stay with us. Your presence was truly valued, and we hope to have the pleasure of hosting you again during your future travels. Should your journeys bring you back our way, we look forward to providing another exceptional experience.