Hello Ana,Thank you so much for your feedback and review! I'm very happy to see how much you enjoyed your stay and we really appreciate you taking the time to share that experience with everyone. Thank you and please take care!Sincerely,

Hello Heidi,Thank you so much for your review and feedback! I'm happy to see that you enjoyed your recent stay and we always like to hear from our guests when they have had such a great stay. Please take care and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Mark,Thank you for your review. I'm glad to see that you enjoyed your recent stay and we appreciate you sharing that experience with everyone. Please take care and we hope to see you back here again in the future.Sincerely,

Hello Denise,Thank you for your review. I'm sorry to see that your recent stay were less than perfect. We want all of our guests to feel rested and relaxed after their stays and it seems as though we dropped the ball during your stay. I'm sorry that this happened and I hope we will have another opportunity in the future to show you a better Homewood Suites experience. Thank you and please take care.Sincerely,

Hello Hilary,I'm sorry to read about your recent experience here at our hotel. We never want any of our guests to feel so displeased with their stay and I will be following up with the young lady who checked you in to discuss this event. I have reviewed your reservation and I can assure you that you were charged correctly and that your personal card was not charged at all. I hope this helps put your mind at ease and should you have any further questions please do not hesitate to contact me directly at the hotel. Thank you and please take care.Sincerely,

Hello Lori,Thank you so much for your review! I'm so happy you enjoyed your stay and we appreciate you letting us know how much you liked our hotel. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Tony,Thank you so much for your review and feedback! I'm very happy to see how much you enjoyed your stay and we appreciate you sharing that enjoyment with everyone. Please take care and we hope to see you the next time your travels bring you back to Manchester. Thank you!Sincerely,

Hello Hilary,Thank you so much for your review! I'm glad to see you enjoyed your stay and we appreciate hearing from our guests on how their stay went. Please take care and we hope to see you back again in the future for a 5 star stay. Thank you!Sincerely,

Hello Alessandra,Thank you so much for your review and feedback! I'm so happy you enjoyed your stay and I will be passing along your compliments to our team. We are hoping to see our hotel renovated soon to give it that upgrade you mentioned. Please take care and we hope to see you back here again in the future. Thanks!Sincerely,

Hello Tracy,Thank you so much for your review! I'm very happy you enjoyed your stay with us and we appreciate you taking a moment to share that with everyone. Please take care and we look forward to having you back here again soon. Thanks!Sincerely,

Hello Ana,Thank you so much for your review! I'm very happy to see that you enjoyed your stay here with us and we appreciate you taking the time to let us know how we did. Please take care and we hope to see you back here again in the future. Thanks!Sincerely,

Hello Candyce,Thank you so much for your review! I'm very happy to see how much you enjoyed your stay and we appreciate you taking the time to share that with us. Please take care and we hope we will see you here again soon. Thanks!Sincerely,

Hello Michelle,Thank you so much for your review! I'm happy to see that you enjoyed your stay and we appreciate you taking the time to share that with everyone. Please take care and we hope to see you back here again in the future. Thanks!Sincerely,

Hello Kimberly,Thank you so much for your review and feedback! I'm very happy to see that you enjoyed your stay with us and we appreciate you taking the time to tell us about your experience. We are working to update all of our online partners with this information as you are correct about an appropriate notice period prior to arrival. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Jacinta,Thank you so much for your review. I'm glad to see that you enjoyed your stay and we appreciate your feedback on things that we can do better. Please take care and hopefully we will see you back here again. Thank you!Sincerely,

Hello Kayliss,Thank you so much for your review. I'm glad to see that you enjoyed your stay and we appreciate your feedback on ways we can improve. Please take care and hopefully we will see you back here again. Thank you!Sincerely,

Hello Christopher,Thank you so much for your review. I'm happy to see that you enjoyed your stay and we appreciate you sharing that with everyone. Please take care and we hope to see you here again soon. Thanks!Sincerely,

Hello Israel,Thank you so much for your review. I'm glad to see that you enjoyed your stay here at our hotel and we appreciate you taking the time to share your experience with us. Please take care and we hope to see you here again soon. Thanks!Sincerely,

Hello Leshia,Thank you so much for your review and feedback. I'm sorry for the inconvenience these items caused you during your stay but I'm glad to see that you enjoyed your visit otherwise. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Abraham,Thank you so much for your review! I'm very happy to see that you enjoyed your stay so much and we appreciate you sharing that with everyone. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Mark,Thank you so much for your review! I'm glad to see your stay was enjoyable and we appreciate you taking the time to share that with everyone. Please take care and we hope to see you here again. Thanks!Sincerely,

Hello Wendy,Thank you so much for your review and feedback! I'm so happy to see you recognize our staff as they work hard to ensure that all of our guests have a great visit. I will certainly be passing along your compliments to the team and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Jennifer,I'm sorry to read about your experience. I understand how frustrating this must have been and I would feel the same way. It is unfortunate that we became overbooked and I am so sorry that this affected your planned trip. I'm sorry we let you down and I hope that we will have another opportunity in the future to show you a better Homewood Suites experience. Thank you and please take care.Sincerely,

Hello Jake,Thank you very much for your review and feedback! I'm glad you enjoyed your stay here at our hotel and I appreciate your feedback about the pricing. Please take care and we hope to see you back here again in the future. Thanks!Sincerely,

Hello Jason,Thank you so much for your review. I'm glad to see that you enjoyed your visit and we appreciate you sharing that with everyone. Please take care and we hope to see you back here again. Thanks!Sincerely,

Hello Blake,Thank you so much for your review. I'm glad to see you enjoyed your stay here and we appreciate you sharing that with everyone. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Jamal,Thank you so much for your review and feedback! I'm very happy to see that you had such a great time during your stay and I'm glad the weather cooperated for your BBQ. Please take care and we hope to see you back here again soon. Thanks!Sincerely,

Hello Tim,Thank you so much for your kind words and review! I will definitely be passing your compliments along to our team. They work hard to make sure guests like yourself have a good time when they stay here and it means the world to us when we hear that they have succeeded. Thank you so much and we hope to see you back here again soon!Sincerely,

Hello Maureen,Thank you so much for your review! I'm thrilled to see that you had such a great time during your stay and we really appreciate you taking the time to share that with everyone. Please take care and we hope to see you back here again soon. Thanks!Sincerely,

Hello Judith,Thank you so much for your review! I'm happy that you had such a good time during your recent stay. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Peter,Thank you so much for your review! I'm so happy to see that you had such a great time during your recent stay and we appreciate you taking a few moments to share that with everyone. Please take care and we hope to see you back here again soon. Thanks!Sincerely,

Hello Roger,Thank you so much for your review and your feedback. I'm sorry that there were some delays for your breakfast, I understand how frustrating it can be to have to wait for food items to be restocked. We are exploring the idea of additional staff in the kitchen as well as some other options as we understand that peak times can be a bottleneck for the breakfast service. Please take care and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Nathaniel,Thank you for your review. It seems like your recent stay was less than satisfactory and I'm sorry that this was the case at our hotel. I would be interested in hearing more from you regarding what we need to improve to prevent future guests from having the same problem. Please contact me at the hotel if you would like to let us know. Thank you and take care.Sincerely,

Hello Pardeep,I'm sorry to see that you experienced a problem with our Front Desk team. I understand from emails from Hilton and a phone call that we received yesterday that there was an extra charge due to a misunderstanding about an extra reservation. This has been refunded but I understand that fixing an error after the fact doesn't magically fix the problem in the first place. I'm sorry that we let you down during your recent stay and I hope we will have another chance in the future to show you a better Homewood Suites experience. Thank you and please take care.

Hello Kenneth,Thank you so much for your review! I'm very happy to see that you had such a good time during your recent stay and it means a lot to us that you took the time to share that with everyone. Please take care and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Keeyana,Thank you so much for your review and feedback! I'm sorry to see that you were disturbed by another guest, I understand how frustrating that can be and I hope we were able to help get the noise resolved. We really appreciate you taking the time to share your experience and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Meredith,I'm sorry that your recent experience here at our hotel went so poorly. I completely understand your frustration and I am sorry that we let you down. As I explained in an earlier email, there was a glitch that caused this and resulted in this situation. I have refunded your money as you were charged incorrectly. I am truly sorry for this inconvenience and I can only hope that you don't judge all Hilton hotels by this experience. Thank you.Sincerely,

Hello Mary,I'm sorry to see that your recent stay was not the best experience that you were hoping to have. I understand how upsetting that can be and I'm sorry that it happened here at our hotel. I would be interested in hearing more about what we can improve to prevent this from happening in the future and I invite you to contact me directly at the hotel. Thank you and please take care.Sincerely,

Hello Felicia,Thank you so much for your review! I'm very happy to see that you had such a great time during your recent visit and we appreciate you sharing that with everyone. Please take care and we hope to see you back here again soon. Thanks!Sincerely,

Dear Sharon,Thank you so much for your feedback and review! While I'm glad you enjoyed your stay, I'm sorry to see that your recent stay didn't live up to the experience of your first. I appreciate you taking the time to point out areas that we need to improve and I will be reviewing this with my team. Please take care and I hope we will see you back here again in the future. Thank you!Sincerely,

Hello Mary,Thank you so much for your review! I'm very happy to see that you had such a good time during your recent visit and we appreciate you letting us know that as well. Please take care and we hope to see you back here again in the future. Thanks!Sincerely,

Hello Dawn,Thank you so much for your review! I'm glad to see that you enjoyed your stay here with us and we appreciate hearing from our guests. Please take care and we hope to see you back here again in the future. Thank you!Sincerely,

Hello Eric,Thank you so much for your review and feedback! I'm very happy to see that you enjoyed your stay and we appreciate you sharing that with everyone. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Hello Jahmela,Thank you so much for your review and feedback! We will definitely pass along your compliments to Shannon as it is always a pleasure to let them know how highly a guest thinks of their work. Please take care and we hope to see you back here again soon. Thank you!Sincerely,

Dear Juston,I'm sorry to see that your had a poor experience with your shower during your recent stay. I understand how frustrating a backed-up shower can be and I'm sorry that it happened to you during your stay. Please accept our apologies for this issue and know that our Maintenance team will be addressing it to prevent further issues. Thank you and please take care.Sincerely,