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Reviews of Grand Citihub Hotel @kajoetangan

3.5 out of 5
Grand Citihub Hotel @kajoetangan
Jalan Basuki Rachmad 56, Malang, East Java

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Mount Bromo & Malang Excursions!
The hotel was great overall. The rooms were clean and the beds and pillows were very comfortable! The shower took a while to heat up the water, the front desk advised letting it run 15-20 minutes. The restaurant down in the lobby has a limited selection, but the Pork and Barrel were great to sit and have a beer and is open 24hrs. It is about 30 minutes from MLG airport but the local Uber Grab totalled about $5USD.
Stayed 3 nights in Jan 2020
Response from Stephen T. Hartono on 27 Jan 2020
Thank you very much for your reviews. It is a pleasure knowing that you have a great time during your stay.

8/10 Good

Cristina

Liked: Staff & service, property conditions & facilities
Fair for price
We stayed here so we can go and visit the volcano really early in the morning. It is a hotel for a quick stay. The staff was super friendly and helped us with everything. There is a bar on the 7th floor and even though we were at the 5th floor we could here the music loud and clear. Over all the room was clean but the water took forever to warm up and it wasn't never hot.
Stayed 1 night in Dec 2019
Response from Stephen T. Hartono on 27 Jan 2020
Thank you very much for your review. We are apologize for any inconvenience during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with my stay here. Will return.
Stayed in a room with two queen beds. The good: Very spacious. Stable WiFi. I had a balcony. Friendly staff. Guests (depending on your booking) are given a meal voucher worth Rp50,000 which can be used to buy breakfast, lunch or dinner. Safe neighborhood. The bad: Hot water is very unreliable. There are no shower doors; during shower, half of the bathroom will get wet. No fridge in the room.
Stayed 4 nights in Aug 2019
Response from Stephen T Hartono on 13 Sept 2019
Dear honorable Guest Thank you very much for your review and staying with us. We are apologize for the hot water and any inconvenience that happen during your stay. We are hoping to serve you better on your next visit. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Stephen T Hartono on 11 Jul 2019
Dear honorable guest. Thank you very much for your review. We are glad that you enjoy your stay at our hotel. We hope that we can serve you better on your future visit. Thank you very much.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service is very poor. Every staff is untrained
Stayed 1 night in Feb 2019
Response from Stephen T. Hartono on 2 Mar 2019
Dear Honorable Guest Thank you for your feedback. We are apologize for any inconvenience during your stay at our hotel. Can you be more specific about what happen and what was our staff did. Thank you very much for your review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Stephen T Hartono on 2 Oct 2018
Dear Mr. David Thank you very much for your review. We highly appreciate it.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from Stephen T Hartono on 9 Feb 2018
Thank you very much for your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bad toilet's door
The toilet's door is made of a-see-through-glass so whenever you want to hv a shower the other roommate has to get out.
Stayed 3 nights in Dec 2017
Response from Stephen T Hartono on 10 Jan 2018
Dear Mr.Robert Thank you very much for your review. We are apologize that the toilet's door make you uncomfortable. We design the nano room for single or couple occupation. But we are thank you for your feedback, it can be our consideration for better improvement in the future. Thank you very much

10/10 Excellent

HITOSHI

Stayed 1 night in Nov 2022

10/10 Excellent

HITOSHI

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
ホテルは清潔に保たれています。 スカイラウンジも24時間対応で食事できます。とても便利で味付けも日本とほぼ変わらなく大変美味しいです。 値段もとても安くて安心して過ごすことが出来ます。 難点は部屋に冷蔵庫が無い。貴重品を入れる金庫が無い。ドライヤーが無い事です。それを理解すれば快適に過ごせます。凄くいいホテルです。おススメです、わ

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Need improvement
Resepsionis kurang senyum, kurang profesional & tidak ramah. Air panas kurang maksimal. Saat itu voucher breakfast hotel yang saya tinggal di kamar hilang, lalu kontak resepsionis tidak bisa memberikan solusi dan akhirnya saya tidak bisa breakfast. Untuk sekelas hotel tsb, deposit 200rb rupiah terlalu besar. Kamar kecil, kamar mandi transparan tdk ada tirai
Stayed 2 nights in Nov 2019

8/10 Good

Rika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mengesankan
Klo bisa kamar mandi di kasih tirai / sticker krn yg menginap tidak semua pasangan suami istri. Fasilitas hotel ada smart tv nya, jd kita bisa browsing via tv.
Stayed 1 night in Oct 2019
Response from Stephen T Hartono on 4 Nov 2019
Yang Terhormat Ibu Rika Terima kasih sudah memilih Grand Citihub Hotel @Kajoetangan. Terima kasih juga atas saran yang diberikan mengenai kamar mandi kami. Akan kami pertimbangkan saran yang Ibu berikan, sekali terima kasih sudah berbagi saran buat kami supaya kami bisa lebih baik.

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Stephen T Hartono on 13 Mar 2019
Dear Mr. Arif Thank you very much for your review. We are apologize for any inconvenience during your stay. May we can serve you better on your next visit. Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Stephen T Hartono on 18 Sept 2018
Thank you very much for your review.

4/10 Poor

Verified traveller

Wifiが機能しない。朝食はまあまあ。
Stayed 3 nights in Aug 2018
Response from Stephen T Hartono on 12 Sept 2018
Thank you very much for your feedback. We are apologize for any inconvenience during your stay. We are trying to improve our services. Hoping that we can serve you better in your next visit. Thank you very much.

2/10 Terrible

Urusan, 日本

Liked: Cleanliness
Disliked: Property conditions & facilities
温水が故障で水シャワーしか使えず 他の都市なら問題が無いが、マランは高原地帯で気温が１８℃での水シャワーは辛かった
Stayed 1 night in Jul 2018
Response from Stephen T Hartono on 27 Jul 2018
Dear Urusan Thank you very much for your review and feedback. We are deeply apologize for the water heater problem. Yes, we understand that hot water for shower is very important in places like Malang. Once again we deeply apologize for the water heater problem during your stay and we has fixed it and add additional water heater to make sure that it doesn't happen again in the future.

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman bersama keluarga
Tdk tersedia air panas di toilet dan saluran air mampet. Sehingga air tergenang dan toilet selalu basah. Ruangan kamar luas dan bersih. Suasana sangat nyaman. Makanan utk sarapan pagi nikmat tapi variasi sayur sangat sedikit.
Stayed 2 nights in Jun 2018
Response from Stephen T Hartono on 21 Jun 2018
Dear Bapak Arif, Terima kasih atas review yang Bapak berikan, kami mohon maaf sebesar-besar nya atas masalah air panas yang sempat terjadi dan juga untuk saluran air nya. Akan kami jadikan sebagai bahan perbaikan hotel kami. Kami bersyukur Bapak juga senang dengan kamar, suasana dan sarapan yang kami sajikan. Terima kasih atas kepercayaan Bapak untuk memilih hotel kami. Kami menunggu kunjungan Bapak berikut nya.

8/10 Good

Liza S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ny og pænt...
Ny og pænt hotel, med meget hjælpsomt personale. Tilhørende restaurant var ikke særlig spændende, så vi spiste morgenmad ude i byen.. WIFI off and on
Response from Stephen T Hartono on 22 Feb 2018
Thank you very much for staying with us. We are sorry for the inconvenience, we will try to improve the breakfast and WIFI as your feedback. Hope your next visit will be more enjoyable.

4/10 Poor

Awalina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mohon untuk lebih teliti lg dan kurang koordinasi staff dalam memeriksa kamar hotel pd saat tamu akan check out,sehingga tamu tidak merasa tersinggung.
Dear Ibu Awalina Terima kasih atas masukkan yang ibu berikan. Dan setelah menghubungi Ibu via telpon, kami mohon maaf bahwa staff kami kurang teliti dalam memeriksa isi kamar. Kami berterima kasih Ibu sudah mau menerima permintaan maaf kami dan kami berharap Ibu bersedia datang lagi ke Grand Citihub Hotel @Kajoetangan - Malang. Hormat kami, Grand Citihub Hotel @Kajoetangan - Malang

4/10 Poor

Kyoko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
次はない
朝食付きだったがRp50.000のクーポンでオーバー分はその場で支払う・・・チェックイン時のデポジットから相殺して欲しい。そして、朝から賑やかしのMTVは不快。 部屋で使用するものは結局品揃え豊かなフロント前の物を買う羽目になる。バスタオルが１枚しかないのに毎日は交換してもらえず、アメニティはチェックイン時の１回のみ。 まだ新しく低料金だから宿泊したが部屋が非常に狭く扉がベッドにぶつかり全開せず、スーツケースを広げるスペースがなかった。