First of all this property should not falls under "Hotel" category. Motel would be a better one.
1. While on our way to the hotel, we called the property several times no pick up.
2. Checking in prosess was horrendous. No receptionist. We keep pressing the bell for at least 5-10 minutes. Finally one lady came down with unfriendly gestures.
3. We were told to accept two twin beds instead of one double we booked earlier. Insisted for a double but was told we couldn't choose, as we are under Expedia low price. We have to accept what is given. We want to reiterate here that we are paying guests and not staying for FREE, so should not be treated this way. Expedia needs to investigate on this please. We insisted that if we were not given double, we would like our money back. Finally she released the double room.
4. Room conditions:
- bedsheet was dirty lots of black dark spots
- pillow cases are with dark stains
- pillow with blood stains
- blanket with lots of hairs
- headboard full of dusts
- low water pressure
- dirty towel
- aircond swing function not working and emit noises
- no sound proof - neighbour talking and laughing, phone ringing, vacuuming, can hear them loud and clear
- got a room on the second floor, it's very tiring though to walk up two floors with luggages and no one of their staff helping
5. The main hotel door will be closed after like 3pm/4pm and the staircase to your room is not connected to the hotel. The side door is open 24 hours and no security guard.
