The Pines Melaka

The hotel location is very strategic where food and attractive places are easy to reach to.

Door lock was not functioning...waited for half an hr outside the room before technican came & unlock it at level 18. Room right at the end. The walkway area carpet so dusty not vaccum. We booked for 2 nights..the room was haunted so noisy as if someone do zumba at upper level run here & there, push the furniture, knocking at bed headboard almost till dawn..we cant sleep. Next day we ask to change room at different level middle room.. tis time we really hv good sleep..very quiet.

Booked an additional poolside suite for my family as our company's dinner and dance is held here this year. I rarely leave negative feedback, but this is the worst hotel i've ever stayed. 1. Kettle doesnt work properly. It just doesnt stop boiling at all as the mechanism is spoilt. 2. Checked in to the room where i had to clean the floor myself as it is oily and sticky. 3. Given cup and coffee sachet but no teaspoon. 4. Flies found in the fridge. 5. Bedsheet doesnt fit properly, you can see part of the mattress. 6. Towels look very worn, colour changed, with holes. 7. Lift takes forever to come. I mean, literally forever. 8. You need to queue for breakfast, 20 minutes wait. 9. Breakfast variety is pathetic. Especially for children, since 90% of food is spicy, for breakfast, really? Even their live station serves tom yum noodle soup. So my son had nasi lemak rice, with chicken sausage that took 20minutes to top up, some peas and thats it. Lots of empty trays not topped up, no bowls for cereals. No cups for coffee, ice water is dirty with black residue. I would say forget this hotel and move on. The recognition that was previously awarded to this hotel is passé. Its tired and needs proper management team to make it good again.