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Reviews of Hotel MetraSquare

2.5 out of 5
Hotel MetraSquare
Jalan Pkak 1 & 2, Pusat Komersial, Ayer Keroh, Malacca City, Malacca

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 32 reviews" "
Rating 8 - Good. 16 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ridzwan

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay with nice breakfast
The room is spacious, environment is quiet and very near to MITC and Ayer Keroh area. The breakfast buffet exceeds my expectation. Overall the stay is pleasant and worth the money.
Stayed 2 nights in Nov 2022

8/10 Good

Nur

Liked: Cleanliness
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
My stay at MetraSquare
Generally ok for a night stay. Nothing much around the hotel. Once checked in, just stay in the room. I was pleasantly surprised with the good size. Breakfast was simple. Everything was average.
Stayed 1 night in Sep 2022

6/10 Okay

Bobby

Travelled with family
Disliked: Cleanliness, room comfort
Not recommend
I would no use this hotel again
Stayed 1 night in Jul 2022

10/10 Excellent

Mohd

Stayed 2 nights in Jan 2022
Response from MM on 7 Feb 2022
Dear Mohd, We’re delighted to read that you had an enjoyable stay with us. Our sincere appreciation for your kind review and we look forward to welcoming you back to Hotel MetraSquare, Melaka! Sincerely, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from MM on 7 Feb 2022
Dear Valued Guest, We’re delighted to read that you had an enjoyable stay with us. Our sincere appreciation for your kind review and we look forward to welcoming you back to Hotel MetraSquare, Melaka! Sincerely, General Manager

8/10 Good

JulianC, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service
It's generally a decent place to stay and it's comfortable. Lighting could use a bit of work, feels like it's a bit dark and gloomy. Everything was working except the air conditioner in the particular room I stayed in.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from MM on 5 Dec 2019
Dear Valued Guest, We’re delighted to read that you had an enjoyable stay with us. Our sincere appreciation for your kind review and we look forward to welcoming you back to Hotel MetraSquare, Melaka! Sincerely, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't their food served during breakfast..There were a lot of choices however the taste were very bad.
Stayed 1 night in Nov 2019
Response from MM on 5 Dec 2019
Dear Valued Guest, Thank you for sharing your review. Rest assured that we have shared your comments regarding the breakfast experience with our Executive Chef and Restaurant Manager for further improvements. We look forward to hosting you again soon to Hotel MetraSquare, Melaka! Sincerely, General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Nice place to stay, clean and quiet
Stayed 1 night in Nov 2019
Response from MM on 25 Nov 2019
Dear Guest, We’re delighted to read that you had an enjoyable stay with us. Our sincere appreciation for your kind review and we look forward to welcoming you back to Hotel MetraSquare, Melaka! Yours Sincerely, General Manager

6/10 Okay

LynnJack

Travelled with family and small children
Disliked: Cleanliness
I dont like 2 storey bedroom which is master bedroom at upstairs. The stairs very dangerous for kids. Bedsheet dirty and dusty
Stayed 1 night in Nov 2019
Response from MM on 23 Nov 2019
Dear LynnJack, Thank you for your recent review. We regret to learn your recent stay did not meet your expectations. We appreciate your feedback regarding our Duplex room category. The design of our guest rooms do have an individual unique style and we understand that this may not appeal to everyone. In future, we suggest you reserve our One Bedroom Apartment which can accommodate 2 adults and a maximum of 2 children and hope you will enjoy the room soon. We have taken a serious view of your feedback pertaining to our room cleanliness. Rest assured that we have addressed this with our Executive Officer for further improvement. Once again, thank you for your review and we look forward to the opportunity of welcoming you back again for a more positive stay soon. Sincerely, General Manager

8/10 Good

Mdm

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean & quite
Stayed 1 night in Oct 2019
Response from MM on 30 Oct 2019
Dear Mdm, Thank you for your fantastic review! We are delighted to hear that you had such a positive experience at Hotel MetraSquare, Melaka! We look forward to welcoming you back again soon. Yours Sincerely, General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with affordable price although it doesn’t have very nice view outside. Perfect for family or group stay. Definitely will stay again here
Stayed 1 night in Oct 2019
Response from MM on 30 Oct 2019
Dear Guest, We are so pleased to read that you enjoyed your stay with us and rated us 5/5! We are thrilled to read that we exceeded your expectations during your stay with us at Hotel MetraSquare, Melaka! Thank you for your review once again and we look forward to welcoming you back soon! Yours Sincerely, General Manager

8/10 Good

Sabrena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spacious and comfortable. It was certainly value for money.
Stayed 1 night in Sep 2019
Response from MM on 30 Oct 2019
Dear Sabrena, Thank you for your fantastic review! We are delighted to hear that you had such a positive experience at Hotel MetraSquare, Melaka! We look forward to welcoming you back again soon. Yours Sincerely, General Manager

10/10 Excellent

SHU YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Stayed 1 night in Aug 2019
Response from MM on 15 Aug 2019
Dear Shu Yee, Thank you for your fantastic review! We were delighted to hear that you had such a positive experience at Hotel MetraSquare, Melaka! We will be sure to share your comments with our team, and we look forward to welcoming you back again soon. Yours Sincerely, G. Balachandran Pillay General Manager

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from MM on 15 Aug 2019
Dear Guest, Our sincere appreciation for your kind review and we look forward to welcoming you back to Hotel MetraSquare, Melaka! Yours Sincerely, G. Balachandran Pillay General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
We stayed in duplex unit. Would say it is quite spacious for short stay. Plenty of food choice at breakfast buffet, taste are okay. So difficult to request for iron/ironing board though. The hotel can't provide enough during its peak. The hotel is easy access from Plus highway therefore easy to locate. A few minute drive to MITC. Away from busy town center so it is quiet at night.
Stayed 2 nights in Jun 2019
Response from Muazah on 24 Jul 2019
Dear Guest, Thank you for your positive review. We're delighted to hear that you enjoyed your stay during your recent visit to Hotel MetraSquare! We will certainly review the mentioned issue about the iron/ironing board request to our Department Managers for further improvements. We look forward to hosting you again soon for another fantastic experience. Have an amazing day! Yours Sincerely, G. Balachandran Pillay General Manager

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Big clean rooms but was charged RM12 per room for tourism charge, others were charging RM10. It's small money but just want to clarify.
Stayed 1 night in May 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Mumu on 15 May 2019
Dear Thomas, Thank you for choosing Hotel MetraSquare, Ayer Keroh Melaka and for taking the time to write a review. We look forward to welcoming you back! Yours Sincerely, G. Balachandran Pillay General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment & very new
Stayed 1 night in Mar 2019
Response from Mumu on 15 May 2019
Dear Anonymous, Thank you for choosing Hotel MetraSquare, Ayer Keroh Melaka and for taking the time to write a review. We look forward to welcoming you back! Yours Sincerely, G. Balachandran Pillay General Manager

6/10 Okay

Arlenny

Stayed 2 nights in Mar 2019
Response from Mumu on 15 May 2019
Dear Arlenny, Thank you for choosing Hotel MetraSquare, Ayer Keroh Melaka and for taking the time to write a review. We look forward to welcoming you back! Yours Sincerely, G. Balachandran Pillay General Manager

8/10 Good

Nur Kamilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Muazah Malek on 8 Jan 2019
Dear Nur Kamilah, Thank you for your kind review. I am delighted to hear you enjoyed your stay with us. Thank you again for your review and we look forward to welcoming you back to Hotel MetraSquare, Ayer Keroh, Melaka! Sincerely, The Management Hotel MetraSquare, Melaka

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very comfortable
Stayed 1 night in Dec 2018
Response from Muazah Malek on 8 Jan 2019
Dear Guest, Thank you for your kind review. I am delighted to hear you enjoyed your stay with us. Thank you again for your review and we look forward to welcoming you back to Hotel MetraSquare, Ayer Keroh, Melaka! Sincerely, The Management Hotel MetraSquare, Melaka

8/10 Good

Mazlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Muazah on 9 Dec 2018
Dear Mazlina, Thank you for your kind review. I am delighted to hear you enjoyed your stay with us. Thank you again for your review and we look forward to welcoming you back to Hotel MetraSquare, Ayer Keroh, Melaka! Sincerely, The Management Hotel MetraSquare, Ayer Keroh, Melaka

8/10 Good

Anon, Penang

Liked: Cleanliness, staff & service, room comfort
Nice room.........................................
Stayed 3 nights in Oct 2018
Response from Muazah on 9 Dec 2018
Dear Anon, I am very pleased that you enjoyed your overall stay and my sincerest appreciation for your positive feedback. Thank you once again for your review and we look forward to welcoming you back to Hotel MetraSquare, Ayer Keroh, Melaka. Yours Sincerely, The Management Hotel MetraSquare, Ayer Keroh, Melaka

8/10 Good

Wan Mohd Roslan

Only disappointed with the slow check in. Room still not ready at that time.
Stayed 1 night in Sep 2018

8/10 Good

ira, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel but dnt ve pool, closed to worderland melaka
Stayed 1 night in Sep 2018

8/10 Good

Roslinda

Liked: Staff & service, property conditions & facilities, room comfort
New hotel.
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2018

8/10 Good

Nurhummidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dpt bilik xsama mcm. Dlm gmbr
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wooowwwwww i love it
Selesa lengkap dengan kemudahan. Sesuai untuk keluarga sebab ada peti ais besar, ada sink,meja makan, sofa bed. Luas. Puas hati. Mungkin bole promosi kan lebih atau letak signage sekurang kurangnya. Berbaloi dengan harga. Jimat dan dekat dengan mydin mitc. Woooowwwww
Stayed 1 night in Mar 2019
Response from . on 18 Jun 2019
Dear Guest, Thank you for your kind review. I am delighted to hear you enjoyed your stay with us. Thank you again for your review and we look forward to welcoming you back to Hotel MetraSquare, Ayer Keroh, Melaka! Sincerely, The Management Hotel MetraSquare, Melaka