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Reviews of Al Rayyan Towers Hotel

Al Rayyan Towers Hotel
4257 Al Masjid Al Haram Rd, Al Jamiah,, 1, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 23 reviews" "
Rating 8 - Good. 1 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s good, but poor room service, they didnt clean the room at all.
Stayed 6 nights in Apr 2024

10/10 Excellent

Hisham

Liked: Staff & service, property conditions & facilities
Not bad
Stayed 8 nights in Apr 2024

10/10 Excellent

Fatumo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Stayed at tower 1 highly recommend
Stayed 18 nights in Mar 2024

10/10 Excellent

Yehia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You probably already know it's a bit outside. Slight inconvenience, i found myself going for every two prayers together: duhr staying till asr, or maghrib staying till ishaa. Didn't make sense to go for a single prayer and come back. The shuttle service is serious and very proud of their work. The run around the clock, multiple buses, one after the other. They do it pretty well, it's just that sometimes traffic or traffic police set hurdles in their way. The building is also massive, 4 towers side by side. Massive. Very professional and understanding. Clean lobby and common areas.
Stayed 4 nights in Mar 2024

10/10 Excellent

Moaaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Dec 2023

6/10 Okay

Wasmiyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are cooperative and shopping centers are close to the hotel.
Stayed 7 nights in Dec 2023

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Raihana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a pile of hair on the arm chair and the shower head by the toilet had bowel on it. I wiped this with a sanitizer. The room was not cleaned during my stay and I suspect it was not cleaned before I came. The hotel offers free transport to and from the masjid which is really kind, however, timing is not clear and I spent about an hour waiting to return to the hotel. The team could not understand me clearly when I spoke in English. They need staff who can communicate clearly in English or they should not offer the hotel to non arab speakers. The area surrounding the hotel was dirty and there was limited access to restaurants. I have pictures to share as evidence.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the services and quality of this hotel, bearing in mind the size of it too. For the price paid, this was a wonderful experience.
Stayed 4 nights in Nov 2023
Response from فريق الحجوزات on 29 Nov 2023
Thank you, dear guest, and we hope that you will visit us again. We are honored to serve you, as serving you is an honor for us, as you are guests of the Grand Mosque of Mecca.

10/10 Excellent

ZOBAIDA, OLATHE

Liked: Cleanliness, staff & service, property conditions & facilities
Response from فريق الحجوزات on 29 Nov 2023
Thank you, dear guest, and we hope that you will visit us again. We are honored to serve you, as serving you is an honor for us, as you are guests of the Grand Mosque of Mecca.

6/10 Okay

Sabah

Stayed 3 nights in Nov 2023

10/10 Excellent

Rasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from فريق الحجوزات on 13 Nov 2023
شكرا لك لتقيمك ويشرفنا خدمتك ونتمنا زيارتكم لفندقنا مرة اخرى

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Five star the front desk team was very helpful
Stayed 4 nights in Oct 2023
Response from Rayyan Towers Hotel on 1 Nov 2023
We are happy to see you, thank you for choosing us, and we hope to see you again.

10/10 Excellent

rahat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Rayyan Towers Hotel on 1 Nov 2023
We are happy to see you, thank you for choosing us, and we hope to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 4 nights in Jul 2023
Response from Rayyan Towers Hotel on 4 Aug 2023
Dear customerWe are honored to serve you and thank you for your evaluation and choosing usWe are glad to see you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not worth it
No one to clean the room, no service even no drinking water. You have to buy the water either from the hotel or outside. Had to call 6-7 time just to het some towels. Nobody speaks English only arabic.
Stayed 8 nights in Apr 2023
Response from Rayyan Towers Hotel on 18 May 2023
Dear GuestThank You For Your Comment

10/10 Excellent

Sherifat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Rayyan Towers Hotel on 18 May 2023
شكرا لكي على تقييمك و نتمنى رؤيتك مرة أخرى

10/10 Excellent

nisreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. Room was very clean .
Stayed 6 nights in Apr 2023
Response from Rayyan Towers Hotel on 20 Apr 2023
Dear guest, we are so pleasedWe hope to see you again

8/10 Good

Mohamad

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Buses to Haram were available but it was difficult to take them after tarawih prayer although I took them during the rest of the day. No room service to clean the room was automatically available, may be I would have needed to request them but I didn't.
Stayed 4 nights in Apr 2023
Response from Rayyan Towers Hotel on 13 Apr 2023
Dear Mohamad,Thank You Sir For Your CommentWe Hope To See u again

4/10 Poor

hydi

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from فندق on 15 Mar 2023
تشرفنا بخدمتك و شكرا لتقييمك و نرجو رؤيتك مرة أخرى

10/10 Excellent

Othman

Stayed 4 nights in Feb 2023
Response from فندق on 15 Mar 2023
تشرفنا بخدمتك و شكرا لتقييمك و نرجو رؤيتك مرة أخرى

10/10 Excellent

Ayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from الفندق on 15 Mar 2023
تشرفنا بخدمتك و شكرا لتقييمك و نرجو رؤيتك مرة أخرى