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Reviews of Al Ghufran Safwah Hotel Makkah

5 out of 5
Al Ghufran Safwah Hotel Makkah
Safwa Towers, Ajyad St, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 277 reviews" "
Rating 8 - Good. 82 out of 277 reviews" "
Rating 6 - Okay. 18 out of 277 reviews" "
Rating 4 - Poor. 6 out of 277 reviews" "
Rating 2 - Terrible. 8 out of 277 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Mohammed

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Al Ghufran Safwah Hotel Makkah on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Feb 2024
Response from Al Ghufran Safwah Hotel Makkah on 9 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ahmed

Stayed 2 nights in Dec 2023
Response from Al Ghufran Safwah Hotel Makkah on 23 Jan 2024
ضيفنا العزيز.. كل الشكر لكم على إقامتكم معنا في فندق صفوة الغفران ونقدر الوقت الذي منحتمونا إياه لتقييم تجرتكم معنا سعداء بأن خدماتنا وغرفنا قد حازت على رضاكم في انتظار تكرار زيارتكم لنا في زياراتكم القادمة إلى مكة بإذن الله تقبلوا منا فائق الاحترام وجزيل الشكر

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Al Ghufran Safwah Hotel Makkah on 9 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally on the doorstep of Haram, just walk out the tower and you are there. Cheap and lot of food options on the floor under the reception. Just a bit on the expensive side but staff, location and facilities are excellent.
Stayed 4 nights in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 2 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Osman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast and easy access to Haram
We stayed here for Umrah. It is so much better than staying in Clock Tower. It is still walking distance to Haram. We were usually able to get into Haram in 5 minutes from our hotel room
Stayed 4 nights in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 29 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one flaw
Everything was amazing, however somehow they allowed a neighboring guest smoke during our stay, whose smoke would enter our room. We were on the non smoking section/floor. I have asthma so not very ideal.
Stayed 4 nights in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Mohamed

Travelled with family
Stayed 2 nights in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in and check-out. Very close to Haram
Stayed 1 night in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Anass

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and close enough to the Haram.
Stayed 2 nights in Nov 2023
Response from Al Ghufran Safwah Hotel Makkah on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Waleed, London

Stayed 1 night in Oct 2023
Response from Al Ghufran Safwah Hotel Makkah on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel goes above an beyond in helping your your every need. A great location, good breakfast and great amenities. A home form home feeling.
Response from Al Ghufran Safwah Hotel Makkah on 9 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kariballa, boston

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Ok
Stayed 1 night in Sep 2023
Response from Al Ghufran Safwah Hotel Makkah on 9 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you all staff
Stayed 4 nights in Sep 2023
Response from Al Ghufran Safwah Hotel Makkah on 14 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Zeyad

Stayed 2 nights in Aug 2023
Response from Al Ghufran Safwah Hotel Makkah on 10 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Rana, Colchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for Haram as opposite to Gate 1 Abdul Majeed
Response from Al Ghufran Safwah Hotel Makkah on 11 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

ossama

I did pay extra money on Expedia for the Al-Harm View.I got surprise the whole hotel was not on the Al-Haram view.I lost my money in this hotel
Stayed 4 nights in Jul 2023
Response from Al Ghufran Safwah Hotel Makkah on 11 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Zakariya, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The internet was really slow
Stayed 2 nights in Jul 2023
Response from Al Ghufran Safwah Hotel Makkah on 28 Jul 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Jumana

Good location
Stayed 1 night in Jul 2023
Response from Al Ghufran Safwah Hotel Makkah on 28 Jul 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Haji Musharaf

Stayed 6 nights in Mar 2023

10/10 Excellent

Syed Sarfaraz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Guest Relation on 2 Jan 2023
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfied and Recommending for staying in this hotel
Stayed 6 nights in Nov 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Afzal, Mono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel. Very convenient, very helpful staff, cleanliness, very close to Haram, etc. Overall an excellent experience, always.
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

8/10 Good

Ghulam

Liked: Cleanliness, amenities, property conditions & facilities
Great Experience!
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Mohammad

Stayed 3 nights in Oct 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Adnan, Holland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Kaaba haram. very convenient
Stayed 3 nights in Oct 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

SM, EAST ELMHURST

Stayed 7 nights in Sep 2022
Response from Guest Relation on 25 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

4/10 Poor

Areej

Travelled with family
Disliked: Cleanliness
The hotel was really close to Masjid Al-Haraam but the room that we got had a wall dead in the middle making the room suffocating. The rooms had dust and caused my allergies to start up. I would suggest getting a cleaner hotel and walk the extra minute or two to the Haraam.
Stayed 5 nights in Aug 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Shubnum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent go there
Stayed 3 nights in Aug 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
5 Star Rate for a 3 Star Hotel
Very basic hotel. We were offered an upgrade to Royal Orchid Hotel only to realize the the room look and feel is different and inferior to Ghufran Safwa as well as a poorer rating on Hotels.com! Looks like it was more of a downgrade. The hotel building entrance is very very crowded and narrow and full of shops which does not give a feel of a 5 stars Hotel. In general, paid a 5 star rate for a 3- star Hotel and would not repeat it again.
Stayed 1 night in Jul 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

SYEDUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star hotel. Everything spot on
One of the best hotels in Makkah. Very spacious and comfortable room and excellent service by all staff. I have stayed in many 5 star hotels and this was one of best similar to Conrad. Right on the top floor of the safwa towers shopping centre and food court.
Stayed 4 nights in Apr 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

ADAMBHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent food
Stayed 10 nights in Mar 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue with the hotel is that hotel don't have entrance gate. You have get out from your taxi from a busy street and then you have walk through a bazaar market and then you will find a hotel. So if you have big luggage then you have no porter support till you get inside the market. Its confusing. Hotel must do a good job with that.
Stayed 2 nights in Apr 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Stayed 1 night in Mar 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Sayed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this property in the Safwah tower block, would definitely recommend and come again In shaa'Allah. Thank you to all the staff there for a memorable stay.
Stayed 5 nights in Jan 2022
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
conviently close to Haram. Friendly staff, clean room. A lot of food options nearby.
Stayed 4 nights in Dec 2021
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Adnan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Al Ghufran Safwah Hotel on 7 Dec 2021
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

ibrahim

Stayed 2 nights in Nov 2021
Response from Guest Relation on 18 Dec 2022
Dear Ms. ibrahim Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alhamdulillah It was amazing two nights very close to Haram. stuff was so nice. And helpful
Stayed 2 nights in Oct 2021
Response from Ahmed on 16 Nov 2021
Thanks

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Guest Relation on 18 Dec 2022
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

6/10 Okay

Verified traveller

Salma
It was ok what bothers me I didn’t even see a room cleaner in the corridor I received also a message saying we apologize but there’s no morning buffet I called the reception they confirmed and in the morning I realized by mistake the restaurant is opened for a morning breakfast 🤔😟
Stayed 1 night in May 2021
Response from Guest Relation on 19 May 2021
Dear Ms. Salma Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Guest Relation on 10 May 2021
Dear Guest: Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwah Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards

10/10 Excellent

marwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Guest Relation on 27 Apr 2021
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwah Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards

8/10 Good

Tariq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good
Stayed 2 nights in Apr 2021
Response from علاقات الضيوف on 24 Apr 2021
عزيزي السيد/ طارق يسرنا أن نشكركم على مشاركتنا لتجربتكم فى فندق صفوة الغفران حيث أننا نعمل جاهدين على تقديم خدمات متميزة وتجربة فريدة لكل ضيف من ضيوفنا، لذلك فإن رأيكم فى غاية الأهمية لنا.نقدر لكم مشاركتكم لنا بهذه الملاحظات ونتطلع لخدمتكم فى الزيارة القادمة.

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from علاقات الضيوف on 24 Apr 2021
عزيزي السيد/ سلطان يسرنا أن نشكركم على مشاركتنا لتجربتكم فى فندق صفوة الغفران حيث أننا نعمل جاهدين على تقديم خدمات متميزة وتجربة فريدة لكل ضيف من ضيوفنا، لذلك فإن رأيكم فى غاية الأهمية لنا.نقدر لكم مشاركتكم لنا بهذه الملاحظات ونتطلع لخدمتكم فى الزيارة القادمة.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of a hotel. 10/10
Very clean, very comfortable beds, good water pressure, clean toilets, strong AC, multi-lingual and courteous staff, and 2 min walk to haram entrance. Thats more than enough positives for anyone visting Makkah.
Stayed 1 night in Apr 2021
Response from Guest Relation on 18 Apr 2021
Dear Mr. Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwa Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Guest Relation on 17 Apr 2021
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwah Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021
Response from Guest Relation on 30 Mar 2021
Dear Guest Thank you very much for having taken the time to tell us about your experience at Al Ghufran Safwah Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your comments and it is our hope to have the pleasure of welcoming you again soon. Best Regards