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Reviews of The Maidstone GuestHouse

2.5 out of 5
The Maidstone GuestHouse
Hein Gericke, Lower Boxley Road, Ringlestone, Maidstone, England

Reviews

6.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

7.0/10

Cleanliness

5.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
If your staying here take cash
Booked this place and first impression was its a building site I was then asked for £100 cash damage deposit i dont carry that amount with me and not many people do I offered to put it on my card and was told they dont have a card machine Come on no card machine...joke The manager then said he would hold on to my driving licence..erm no thanks thats my ID and im not leaving it with anyone It was agreed that i wouldnt stay so i left and contacted Hotels.com to refund my payment Nothing refunded so thats making me consider if i will use this app again I would have thought the customer comes 1st I use this app a lot and im very very disappointed
Stayed 1 night in Mar 2020
Response from Ammy on 14 Mar 2020
Hi, Mark! We deeply regret to hear such kind of experience you had with us. We have cascaded the same to our relevant team to ensure this does not happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Oliver

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on 3 Mar 2020
Hi, Gerard! Thank you for the bright stars :) Looking forward to your continuous love and support. Regards, Ammy