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"The room was very small. But on top of that it had no air conditioned and it was very hot. I told the receptionist and she told me it was not necessary on this time of the year. Yet I thinks that should be the decision of the customer, not the hotel. I would not stay here again."

"A great boutique hotel with a great breakfast and room service"

"Excellent location. Near the train. Across the Street from Reina Sofia (Art Museum) "

"Front desk gentleman was very helpful. Clean and spacious room, it’s really a central location and metro near by. "

"Good "

"Clean room. Good breakfast"

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."

"Excellent options and quality"

"Clean room but limited amenity."