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Reviews of Vitium Urban Suites

3 out of 5
Vitium Urban Suites
Calle Gran Via 61, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 141 reviews" "
Rating 8 - Good. 62 out of 141 reviews" "
Rating 6 - Okay. 14 out of 141 reviews" "
Rating 4 - Poor. 5 out of 141 reviews" "
Rating 2 - Terrible. 6 out of 141 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful everything it’s perfect, clean and good
Stayed 1 night in Mar 2024

8/10 Good

Mario

Stayed 3 nights in May 2023

2/10 Terrible

Michael

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Linda Catalina

Disliked: Cleanliness, staff & service
The staff was rude and not helping at all. The customer service was not satisfactory.
Stayed 1 night in Jul 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location
Great location and comfortable rooms but would advise to choose a superior room. Breakfast is very basic.
Stayed 4 nights in Jun 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right on Gran Via. Within walking distance of all the local attractions
Stayed 5 nights in May 2022

8/10 Good

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Vip gold not working
The stay was great overall, nevertheless this hotel was included in the vip gold hotels by hotels.com and they should have given us a 2 hours late check out and they didnt do it saying that they had no idea….
Stayed 1 night in Dec 2021

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
The Hotel was very well located, in the centre of Madrid on Gran Via. I found the on-line check-in procedures quite confusing, and as a result it took me a while to get into the room. The staff were very helpful and the breakfast was lovely. They provide a hard and a soft pillow to choose from, unfortunately I found both of them quite uncomfortable.
Stayed 3 nights in Dec 2021

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
Great value for money. Nothing fancy, but more than adequate.
Stayed 1 night in Oct 2021

10/10 Excellent

YORDELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
The rooms are pretty nice and well worth the price.
Stayed 2 nights in Aug 2021

6/10 Okay

Monica

Liked: Cleanliness
Stayed 1 night in Jul 2021

10/10 Excellent

Ivan

Stayed 3 nights in Aug 2020

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location of the hotel is good, very clean, staff is very welcome. At same time, the room is very small, fridge not working properly, couldn't store anything even overnight. We twice asked to fix it, but situation remained the same. No coffeemaker in the room. We had to borrow from staff the kettle overnight to make tea.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very very clean and location is perfect very close for shopping and historic places
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Rukiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times at Vitium Urban Suites
We didn’t pay for the breakfast but the hotel is centrally located on Gran Via. The bed was very comfortable but the bathrooms and space was very small.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was not too friendly. Place was good but not accommodating!
Stayed 1 night in Jun 2019

8/10 Good

Adria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Perfect location, no need to use the metro, walking distance to all attractions in centro madrid Disliked that towels were not changed on 2nd day without advising us or giving us that option
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location
Overall a reasonably well equipped room, which was clean on arrival. The property consists of two floors within a larger building. It has a very convenient location. One downside was the air conditioning, even on its coldest and strongest setting struggled to keep the room cool. As it automatically cuts out when you are out the room it can get quite warm when you are out during the day and then take a long time to cool to a reasonable level.
Stayed 2 nights in Oct 2018

8/10 Good

Diana

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
nice hotel, well positioned in Gran Via neer to all atractions

8/10 Good

Jennifer, Boston

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Our stay was very pleasant, have a great time in Madrid, Hotel was clean and have a great location
Stayed 3 nights in May 2017

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Loved my trip
The entrance of the building seriously lets it down, but don't be put off by it. It's ongoing but the work they have done so far is lovely. Cleaners were excellent. Quick easy check in. Excellent location for walking distance to all the sights, shops etc. Top tip.... you must visit the San Miguel food market. It is packed to the rafters with every food and tapas you can think of and excellent value, a great little gem

4/10 Poor

Peter traveler, G

Disliked: Cleanliness, room comfort
Terrible hotel
The hotel is in a good location but it is terrible is in a 5 floor of a very okd building you have to ring several doors to go in, the wifi does not work at all in my room 504 I complined and they did not care, the room is very small and it is not very clean, they did not change my towells in tree days, the breakfast in the 4 floor is very poor they are plenty of restaurants around in La Gran Via. In general people fron reception were not the most wellcome people very cold!
Response from Manager on 25 Jan 2017
Dear Peter, I am very sorry that you haven´t had a good experience with us as we always try to give the best confort to our clients. We always care about what you tell us to improve, it is for that that we do cared about the wifi when you told us and so we called not only the maintenance guy but also the internet company and right now it is working perfectly. I am very sorry that you didn´t like the breakfast, but I don´t understand why you say it is poor when it has everything as coffe, sweets, assorted patries, fried eggs, orage juice, chocolate, fruits, yogurts, cereals, cold meats, cheese, bread, toast, etc. I hope you could come another time to have a really good experience with us as we try to give to our clients. Kidest regards.

8/10 Good

Abdoulaye

Travelled with partner
Liked: Amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opcion
No es la primera vez que estamos y en la línea. Muy cómodo, limpio y bien situado
Stayed 1 night in Dec 2023

2/10 Terrible

ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lo recomiendo
Estafa
Stayed 1 night in Dec 2023

2/10 Terrible

SARA

Stayed 3 nights in Nov 2023

10/10 Excellent

Paulet Giovana

Stayed 1 night in Nov 2023

8/10 Good

Celine

Liked: Cleanliness
Excelente
Stayed 1 night in Oct 2023

4/10 Poor

Dirk

Disliked: Cleanliness
Jamais vue
mauvaise expérience : moisissure dans la douche, plinthes pleines de saletés. service de petit-déjeuner : le personnel de service petit dejeuner ne parle aucune langue autre que l'espagnol. Le petit déjeuner est épouvantable, seul du pain grillé est disponible. Et jamais auparavant en 40 ans de séjour dans un hôtel, après la 2ème tasse de café, ils facturaient 2,5 € pour une tasse de café supplémentaire !!!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Emiliano

Stayed 1 night in Oct 2023

8/10 Good

Ernesto Felipe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció excelente la relacion precio/ calidad Abría que mejorar la forma de comunicacion para el ingreso y en el horario maximo que hay recepcionistas...es solo un detalle ,pero me gusto mucho en general
Stayed 2 nights in Oct 2023

10/10 Excellent

Nuria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrico, acogedor y limpio y no se oyen ruidos apesar de ser una calle muy transitada. Buena opción.
Stayed 1 night in Sep 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Álvaro

Stayed 1 night in Sep 2023

10/10 Excellent

YASUNORI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

YASUNORI

Stayed 1 night in Jun 2023

6/10 Okay

Rubén

Travelled with partner
Liked: Staff & service
En la entrada/recepción y pasillo del hostal huele mal olor , como a cloaca de los bajantes. Desayuno caro i simple ( No bufet).
Stayed 1 night in Jun 2023

8/10 Good

Gema

Stayed 1 night in Jun 2023

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

MARTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba muy limpio, el personal muy amable y el desayuno tenia opciones muy completas. Volveremos
Stayed 2 nights in May 2023