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Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World

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Luxury
5.0 star property
9.8

Exceptional

Elegance steps from the Royal Palace

Beautifully designed with historical charm, this property sits in the heart of Madrid Centro, steps from the Royal Palace. Enjoy spacious rooms, a superb breakfast, and impeccable service that ensures a memorable stay.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is RM2,314
RM2,546 total
includes taxes & fees
26 May - 27 May

Room options

Available filters for rooms
Showing 50 of 50 rooms

View all photos for Classic Room

Premium bedding, minibar, in-room safe, desk

Classic Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Supreme Room

Premium bedding, minibar, in-room safe, desk

Family Supreme Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Red Level Deluxe Room

Lobby

Red Level Deluxe Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Red Level Junior Suite

Lobby

Red Level Junior Suite

  • Sleeps 4
  • Free Wi-Fi

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

9.6 out of 10
Exceptional
(29 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Supreme)

Premium bedding, minibar, in-room safe, desk

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Supreme Room Red Level

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level

9.6 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Junior Suite

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Red Level, Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Master Suite Red Level

Living area

Master Suite Red Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Velazquez Penthouse Suite Red Level

Premium bedding, minibar, in-room safe, desk

Velazquez Penthouse Suite Red Level

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Margarita Presidential Suite Red Level

Terrace/patio

Margarita Presidential Suite Red Level

  • 168 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for The Royal Suite

Premium bedding, minibar, in-room safe, desk

The Royal Suite

  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room

Premium bedding, minibar, in-room safe, desk

Supreme Room

10.0 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite, Terrace

7.4 out of 10
Good
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level (2 adults+ 2 children)

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premier Room

Bathroom

Premier Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Supreme Room Red Level

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for The Royal Suite

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The Royal Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Red Level, Junior Suite

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Red Level, Suite, 1 Bedroom

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Red Level, Suite, 1 Bedroom

  • Sleeps 2
  • Free Wi-Fi

View all photos for Master Suite Red Level

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Master Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for Velazquez Penthouse Suite Red Level

Living area

Velazquez Penthouse Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for Margarita Presidential Suite Red Level

Lobby

Margarita Presidential Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for Red Level, Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite, Terrace

  • Sleeps 2
  • Free Wi-Fi

View all photos for Supreme Room Red Level (2 adults+ 2 children)

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level (2 adults+ 2 children)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room (Supreme)

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Family Room (Supreme)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room (Supreme 3+1)

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Family Room (Supreme 3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Red Level, Suite, 3 Bedrooms

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room Grand Supreme

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Family Room Grand Supreme

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Connecting Rooms

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Deluxe Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Premier Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level Connecting Rooms

  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level Connecting Rooms 4+4

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level Connecting Rooms 4+4

  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free Wi-Fi

View all photos for Red Level Suite Junior Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Red Level Suite Junior Connecting Rooms

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Red Level Suite Junior Connecting Rooms 4+2

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Red Level Suite Junior Connecting Rooms 4+2

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Red Level

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Deluxe Red Level

  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Suite Red Level

Bathroom

Junior Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite with Terrace Red Level

Bathroom

Junior Suite with Terrace Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for One-Bedroom Master Suite Red Level

Premium bedding, minibar, in-room safe, desk

One-Bedroom Master Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for One-Bedroom Suite Red Level

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One-Bedroom Suite Red Level

  • Sleeps 4
  • Free Wi-Fi

Penthouse Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

Presidential Penthouse Suite Red Level

  • Sleeps 2
  • Free Wi-Fi

View all photos for Supreme Room

Premium bedding, minibar, in-room safe, desk

Supreme Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, Palacio de los Duques Gran MeliƔ - The Leading Hotels of the World is near a metro station. Thyssen-Bornemisza National Museum and National Prado Museum are cultural highlights, and some of the area's notable landmarks include Plaza de Oriente and Plaza de EspaƱa - Princesa. Sabatini Gardens and Museo Nacional Centro de Arte Reina Sofƭa are not to be missed. Visit our Madrid travel guide
Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013

What's nearby

  • Plaza de EspaƱa - Princesa
    Plaza de EspaƱa - Princesa
    1 min walk - 0.1 km
  • Royal Theatre
    Royal Theatre
    2 min walk - 0.2 km
  • Gran Via
    Gran Via
    3 min walk - 0.3 km
  • Royal Palace of Madrid
    Royal Palace of Madrid
    6 min walk - 0.6 km
  • Plaza Mayor
    Plaza Mayor
    7 min walk - 0.6 km

Getting around

  • Opera Station
    3 min walk
  • Madrid Principe Pio Station
    15 min walk
  • Madrid (MAD-Adolfo SuĆ”rez Madrid-Barajas)
    33 min drive

Restaurants

  • El Rey De Los Tacos
    1 min walk
  • Tierra Burrito Bar
    3 min walk
  • Tap Room Opera
    2 min walk
  • Beer Station
    2 min walk
  • El CafĆ© de la Ɠpera
    1 min walk

About this property

Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World

Luxury hotel near Plaza de EspaƱa - Princesa
Located close to Royal Theatre and Plaza de Oriente, Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World provides a poolside bar, a rooftop terrace and a coffee shop/cafe. For some rest and relaxation, visit the steam room. Make sure that you enjoy lunch and dinner, along with Spanish cuisine and garden views at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and a library.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • An electric car charging station, babysitting (surcharge) and a lift
  • Multilingual staff, a porter/bellboy and smoke-free property
  • Guest reviews speak highly of the helpful staff and location
Room features
All 179 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Designer toiletries, bidets and hairdryers
  • 49-inch LED TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Ecostars ā€“ a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 45 per day)
  • Valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 45 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • JardĆ­n de los Duques
  • Los Duques Grand CafĆ©

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Valet parking fee: EUR 45 per day
  • Nearby parking fee: EUR 45 per day (6562 ft away)
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with MeliĆ” (MeliĆ”)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Is Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

As of 3 May 2026, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World on 26 May 2026 start from RM2,314, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Valet parking is available for EUR 45 per day.

What time is check-in at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Checkout is at noon.

Where is Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World located?

Located in Madrid Centro, this luxury hotel is steps away from Plaza de EspaƱa - Princesa and Royal Theatre. Plaza de Oriente and Sabatini Gardens are also within 10 minutes. Opera Station and Santo Domingo Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World Reviews

9.8

Exceptional

9.8

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 777 out of 897 reviews
Rating 8 - Good. 88 out of 897 reviews
Rating 6 - Okay. 20 out of 897 reviews
Rating 4 - Poor. 8 out of 897 reviews
Rating 2 - Terrible. 4 out of 897 reviews

Reviews

Verified

10/10 Excellent

mark

Location and staff were excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and beautiful property
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Staff is fantastic.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super attentive & greeted us with a glass of cava, room was absolutely perfect and gave us nice gifts to celebrate our anniversary :)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly authentic Spain feel, very clean, extremely pleasant staff! Highly recommend!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hetal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and location. Stayed in junior level suite with red level access. Great amenities in the room. Very close to Plaza Mayor. Staff was very hospitable and accommodating. Free breakfast in the morning was a great start to the day.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional, the hotel stunning & the red level service worth every penny. I cannot rate this hotel or its staff highly enough. If we return to Madrid in the future, we would absolutely stay here again!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. All staff were inviting and accommodating. They went above and beyond to make us feel welcome and to attend to our every need. The cafe and dining services were excellent in all ways - selection, taste and service. Highly recommend!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff who were attentive from the moment you arrived to departure. The concierge was also excellent with some great recommendations. The roof top bar was fabulous with views to the palace and the cathedral. The only negative was the price of the hotel breakfast but there are plenty of fabulous spots to go outside the hotel . This is a truly fabulous hotel but what sets it apart is its staff.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful setting, like living in a museum. As with many hotels, it is the smaller points that separate a very good from a great hotel. Do understand this is a very good hotel but I would highlight a few negatives that keep it from being a great one: 1. 4th floor
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and friendly. Loved my stay there.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Amazing staff. Beautiful hotel. Great service. Very welcoming.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent room and location. The hot tub was closed for the season, but would have been wonderful to use I the 50-60 deg F weather, especially at night. Free use of a car for a day and shuttle throughout Madrid was a terrific amenity. Breakfast was wonderful, but the dinner food was a disappointment for some of our party. The staff was most friendly and accommodating.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful. Youā€™re greeted by the staff with a sign of loyalty since you enter. Food is great. The rooms are great. Decoration is great. Taxis are accesible on the front door.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

MRS D J BREEZE

Breakfast buffet very good. Warm food well below average Staff in red level lounge very attentive
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and helpful staff. Great location. Interesting lobby, beautiful restaurant and gardens. A lot to please the eye here.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities
Very helpful staff. Especially housekeeping and the bar/restaurant staff are excellent as is the food and beverage operation.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay. The experience was wonderfulā€”everyone was kind, welcoming, and attentive.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Manny

Liked: Cleanliness, amenities, property conditions & facilities
Great service , clean hotel and an amazing spa
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Deepankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms and service. Breakfast spread was fabulous as well.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best check in and hotel experience Iā€™ve ever had. The staff is absolutely dynamite and treat you like they absolutely adore you. Would definitely stay again and again and again. Room was absolutely beautiful and the club lounge and breakfast was amazing as well. The perfect hotel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great service and location
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, fantastic breakfast, good size rooms for a family.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent customer service especially the staff!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, service and wonderful people, ready to serve you.
Stayed 3 nights in May 2025