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Reviews of Hotel Eurostars Central

4 out of 5
Hotel Eurostars Central
Calle Mejía Lequerica, 10, Madrid, Madrid

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 140 reviews" "
Rating 8 - Good. 49 out of 140 reviews" "
Rating 6 - Okay. 17 out of 140 reviews" "
Rating 4 - Poor. 9 out of 140 reviews" "
Rating 2 - Terrible. 9 out of 140 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carmen, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , clean property. Dont expect early check in even on a long overnight international flight. Kinda disappointing. Also temperature in room is unregulated and very humid borderline hot. There was no fans or access to circulation, only a small opening of a.window.
Stayed 2 nights in Dec 2023

6/10 Okay

Ling

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is very nice hotel by looking at their website and I liked the contemporary design, including the room. We stayed for 3 days. However, a few things which were disappointments. The both bath room and bedroom are spacious but vanity is so small and we were not able to put our wash stuff on the vanity. I booked queen bed and it turned out to be a full bed. Also we planned to have breakfast included and somehow it was not. We have all breakfast’s included for all other hotel. It could be our mistake forgot to pick breakfast. But, at least, the website is not friendly. However, we had a nice stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Surajpal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

2/10 Terrible

Juan Pablo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of employees and without training.
Terrible experience. Lack of employees. No training of employees.
Stayed 3 nights in Sep 2023

10/10 Excellent

Myrna E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Accesible, limpio, buena localización.
Stayed 2 nights in Sep 2023

10/10 Excellent

Myrna E

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Luis A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Rosylene

Stayed 1 night in Jun 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fab hotel in an amazing location. Room was comfortable and spotless. Probably the most incredible shower I’ve ever seen!! I thought it was a bit strange that there was no English TV stations, only Spanish. Also, we booked and paid for breakfast, (€13 pp was not worth it) and they tried to tell us at breakfast that we didn’t have it booked. Then upon check out, the same girl who I paid for breakfast, said I owed for breakfast so attention to detail could have been a bit better. Other than that the staff were all incredible. I might just be picky but I would avoid breakfast :-)
Stayed 3 nights in Mar 2023

6/10 Okay

Elizabeth

Travelled with group
Stayed 7 nights in Nov 2022

2/10 Terrible

Mazen

Business traveller
Disliked: Staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Rekha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean easy access stay for Madrid City Break
Excellent base for a comfortable stay on a city break to Madrid with easy access to everything. Good clean comfortable stay. Easy check in no out.
Stayed 4 nights in Sep 2022

6/10 Okay

Juan Sebastian

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has a very cold vibe. Breakfast selection is very poor and the halls should be uograded.
Stayed 4 nights in Jun 2022

10/10 Excellent

MAHDI

Stayed 5 nights in Jun 2022

10/10 Excellent

Mohammed Chaouki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel, clean.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
it was really good if you need a city center
Stayed 1 night in Dec 2021

8/10 Good

Natalia

Liked: Cleanliness, staff & service
It was last minute arrangements and I expected nicer more cozy environment for Eurostar- cold atmosphere in rooms also also looked like an hospital
Stayed 1 night in Nov 2021

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
The water in the shower was not quite hot enough.
Stayed 6 nights in Nov 2021

8/10 Good

Gregory, Poughkeepsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good location. Centrally located. Good size room. Noce and clean.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, plenty of restaurants nearby, not far from the metro station, friendly and polite staff, will definitely stay again when in Madrid
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: Location, staff, Cons: For the price, I was expecting so much more. The bed and linens were not high quality. The air conditioning did not work. The window was tiny and opened into a dirty corridor so the room felt very claustrophobic. The towels smelled like vinegar, the shower had no light, and it leaked all over the floor. There was zero insulation so I could hear every person in the hallway opening and closing their doors, playing loud music, talking, etc. Very disappointing for such an expensive, "4-star" hotel.
Stayed 2 nights in Oct 2019

8/10 Good

irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel! Great staff and amenities. Close to,all the downtown activites and restaurants
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Patrick

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Ninder B.

Liked: Cleanliness
6 times in madrid
perfect location and hotel to rest after celebrating liverpools champions league win. the staff were great and the facilities are top quality. especially the shower. i would return to this hotel if i come back to madrid.
Stayed 1 night in Jun 2019

8/10 Good

MASOUD

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Peter, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and accessible from all 0arts of the Madrid city. Staff at reception of the hotel is helpful and friendly.
Stayed 1 night in May 2019

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Great location for restaurants and shopping
The staff was very friendly. The location is fantastic, very hip area one block away. The room itself was fine but he noise from the neighboring room and hallway is not kept out at all. I stayed on the attic floor so not sure if it is the same on all floors.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the metro and very close to the center of Madrid night life without all the noise
Stayed 3 nights in May 2019

8/10 Good

isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new hotel
It is a very new hotel located in a very cool area. The worst feature is the Gym. There are only four machines very very old and without ventilation
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and service and perfect location. Would highly recommend this park.
Stayed 2 nights in Apr 2019

2/10 Terrible

Edward, USA

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Feb 2019

10/10 Excellent

Luis Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Eurostars Central on 23 Jan 2019
Muchas gracias por su valoración .

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, fantastic neighbourhood, bad food.
A good hotel, very well located, easy access from the airport through the metro, clean and professionally staffed. Excellent beds, clean bathroom, good service. However... after a rainy day spent sightseeing, we decided to order food. But we discovered that the menu wasn´t valid anymore, and the meal was to be outsourced. We thought that being in the middle of dozens of excellent restaurants, we couldn´t possibly go wrong ordering a salad, french fries and a club sandwich. How wrong... almost inedible. Too tired, too lazy and too hungry to do anything about it, we let it pass, washed it all with a coke and went to sleep. Eurostars can do better: simply forget this third-party provider of bad food and print a list of restaurants in the vicinity which deliver. Ubereats and Glovo can be alternatives, too. Otherwise, it risks getting bad reviews for something it cannot control or improve.
Stayed 2 nights in Nov 2018

8/10 Good

Luis, Nyc

Liked: Cleanliness, property conditions & facilities, room comfort
"Few nights in Madrid "
Stay at Eurostars" May of 2017 and it was a very Great stay. Stayed for several nights in a Deluxe Penthouse Suite on the last floor. Room was very big and spacious with a pretty nice size Balcony and big bathroom. Nice views of the City . This time staying was a little different, I originally booked 2 Beds room for me and a friend and when we checked in there was only Single beds available. Counter staff expected me to pay for an upgrade since they didn't have the room I originally booked. Why should I have to eat up the cost of an upgrade when they failed me . But overall it's an amazing Hotel to stay at with nice size rooms . Very close to everything . Food , bars ,shopping , History , Museums, Night club ! , Subway , buses , . Great location!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very comfortable and kid friendly. Hotel in very good location and staff were great!
Stayed 2 nights in Jul 2018

2/10 Terrible

Ed, UK

Liked: Cleanliness
Disliked: Room comfort
Hotel hell.
SLAM! SLAM! SLAM! Is all you will hear all morning and all night as other guests come and go. You will not get much sleep. The bed was hard and the pillow was super soft. To top it all off we had a 7am wake up call we didn't request (but I accept mistakes happen) that made us jump a mile and panic. We have come away exhausted. This is the second hotel from this chain we have stayed in and it will be the last. The convenience of the location is not worth the lack of sleep we experienced on both occasions.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and easy
The hotel is a bit of a walk from things like the Prado, but that was fine for us. It's also very convenient for getting to and from the airport and Atocha station (just a short trip on the cercanias train). It worked out well for us, though the building it's in and the market across the street are unattractive buildings in an otherwise pretty area. Overall, it was a good, budget-friendly option for us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
This hotel should be 3 star hotel not 4 star hotel. We were told that we had a king size bed. Since they did not allow early check in we went to the room after the city tour. The room had queen size bed - not a king size bed. The windows are very thin - and difficult to sleep in with all the outside noise. The sheets had some stains which wasn't comfortable to sleep in. The room is almost an empty room- no extra pillow or blanket etc. The plugs are not next to the bed - which is inconvenient. Hotel is overpriced for what it is. You can find much better hotels in same price range. Overall, I would not go back to this hotel and would not recommend it to anyone who wants to have a good vacation.

8/10 Good

Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stingy with toilet paper, which was also of low quality. Poor design in the following: closet space was not high enough to hang clothes; no second hand bar in shower in the area of the shower proper and the only other one was too far away if one were about to fall; the place for soap, etc. was impractical, with wide slats so that bottles fell; the tv was small and positioned rather far away for viewing, with a very limited number of channels. The coffee from the coffee machine was execrable. For a four-star hotel, all of this was a bit disconcerting. The staff were great, however. The bed and pillows were comfortable; the lighting, good.
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
We received a room on the first floor meaning that people outside could look in despite requesting a room high up and away from noise. When we asked to be moved we were told it wasn't possible because we had already checked in, which has never been an issue anywhere else. After a long discussion they eventually said it was because there were no other rooms left. I understand that in some cases it is impossible however it took far too long to reach this conclusion and be offered any compensation, which ended up being breakfast. The rooms were clean and spacious but lacking in personality. No kettle is in the room but you can request it. The breakfast is nothing special but has the basics - still I'd suggest going outside to eat instead unless you need the convenience. Good location for walking.
Stayed 1 night in Feb 2018

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of Madrid with everything within walking distance even the metro station. Would have liked a kettle in the room but overall would definitely stay again.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent value for money
This hotel is excellent value for money. It’s in a great location by fashionable Chueca and close to Alonso Martinez Metro station. The staff were very helpful and polite. The decor is super and the rooms huge. The only downfall was that the carpets in the halls needed a good hoover. Apart from this the hotel is faultless. It will definitely be my hotel of preference for all my trips to Madrid
Stayed 2 nights in Jan 2018

6/10 Okay

Pavel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the staff was terrible. The evening staff did not offer me accommodation. thank you the next day Karine. she sorted it out and arranged everything.
Stayed 1 night in Apr 2024

2/10 Terrible

juan

Travelled with partner
Llegamos tarde y no nos recibieron como esperaba , pedimos la habitación romántica para dos noches y el detalle romantico no estaba en la habitación. se rompio el propósito de dicho detalle, no obstante baje a recepción a preguntar y que no sabían. Reclame la habitacion y que claro las fotos de Internet no es lo que te dan realmente que las luces cambian todo. No nos querían limpiar la habitación, que nos tocaba al día siguiente me comento el jefe de limpieza y tuvimos que pedir por favor que nos la limpiaran.la habitación que nos dieron distaba mucho de lo esperado y de las fotos anunciadas.En general muy mal, una experiencia para nada de un hotel de 4 estrellas, ni el mas mínimo gesto de preocupación , disculpa o detalle.mas bien la sensación de estar en una pensión. Muy decepcionante.
Stayed 2 nights in Feb 2024