"We stayed at The Vine to celebrate our 30th wedding Anniversary. We arrived hours before check-in. Not only were we checked in early, we received a room upgrade. When we entered the room, we were greeted with a welcome note and a bottle of champagne , We were able to shower and relax after traveling overnight and were totally refreshed when we began to explore Funchal!
Disaster struck during the 4th day of our stay; my wife broke her ankle requiring surgery and a short stay in a local hospital. This is where The Vine went above and beyond to take care of me while I was alone and both of us when my wife was released from the hospital.
Our stay was extended indefinitely until we could provide a departure date (since I had no idea when she would be released), Team members made special effort to find an accessible shower bench for her use when she was able to return. The front desk offered and provided a wheel chair enabling us to salvage what we could of our plans. When we finally were able to make our departure plans, The Vine handled everything - we got the assistance needed to get us safely to airport handicap services and our departure was a breeze. The early breakfast was delicious as it was during every day of our stay.
Long story short, Team Vine accommodated us in countless ways. The location, amenities and most of all, Vine team members, shine above and beyond expectations. This was the very best hotel experience we have ever experienced."
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