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Reviews of Toyoko Inn Tokyo Machida Station Odakyu Line Higashi

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 272 out of 753 reviews" "
Rating 8 - Good. 304 out of 753 reviews" "
Rating 6 - Okay. 124 out of 753 reviews" "
Rating 4 - Poor. 37 out of 753 reviews" "
Rating 2 - Terrible. 16 out of 753 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JUNKO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room , easy check in and out Easy access to transportations Good breakfast
Stayed 2 nights in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 Okay

Katsumi

Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 7 May 2024
先日は東横イン町田駅小田急線東口へのご宿泊誠にありがとうございます。お客様にはもっとご満足頂けるよう日々精進して参ります。またの機会に是非ご利用くださいませ。

8/10 Good

Robert, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good for traveling and site seeing, breakfast was fantastic, room was a little tight, would have been nice tohave a small coffee table.
Stayed 13 nights in Mar 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 15 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small, so if you have big suitcases this place might not be a good option. However, everything else was great - very friendly and helpful stuff, delicious free breakfast, clean room, walking distance to Machida station and great water pressure shower. Bed was hard, but the blanket was very warm. For his price, it was a great place to stay.
Stayed 7 nights in Feb 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Feb 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Richard, Benton City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for two weeks. The rooms are typical Japanese size, which is small. I had a king size bed, which is rarely available in Japan. The cleanliness and staff of the hotel were outstanding. The room is fully serviced on a regular basis and towels can be refreshed daily. My only complain and the reason I didn't give the review 5-stars is that the beds are hard, which is also typical of Japanese hotels, but for me way too hard for comffort.
Stayed 14 nights in Jan 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Feb 2024
Richard 様This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Zung

Liked: Cleanliness, staff & service
A nice place to stay, and the complimentary morning buffet was a nice plus!
Stayed 1 night in Jan 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Feb 2024
Zung 様Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

Takao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were quite helpful and kind. Morning food service was excellent and those people were extremely kind. Room and the lobby were also very clean as well. There is a slight distance from the train exit.
Stayed 1 night in Dec 2023

6/10 Okay

Teiichi

Travelled with family
Liked: Amenities
pillow smelled
Stayed 1 night in Dec 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Dec 2023
Teiichi 様この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。お客様には不快な思いをさせてしまい、申し訳ございません。貴重なご意見誠にありがとうございます。

10/10 Excellent

An Nhuoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Nov 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Dec 2023
An Nhuoc 様この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。また高評価も頂き、誠にありがとうございます。お客様のまたのお越しを従業員一同お待ち申し上げております。

4/10 Poor

Takenori

Business traveller
Disliked: Property conditions & facilities, room comfort
Just OK. No expectations
Very minimum. No frills. No choice on free breakfast except Japanese. Somehow I was assigned to smoking room. I can’t believe there are still rooms for smokers..
Stayed 1 night in Oct 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 28 Dec 2023
Takenori 様この度は東横イン町田駅小田急線東口へご宿泊頂き誠にありがとうございました。お忙しい中ご投稿頂きまして重ねて御礼申し上げます。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Vaughn

Stayed 1 night in Oct 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 28 Dec 2023
Vaughn 様この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。お客様にはご満足頂きとても幸いでございます。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

NADEEM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent nice and clean hotel, very friendly staff
Stayed 7 nights in Oct 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 28 Dec 2023
NADEEM 様この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。お客様にはご満足頂きとても幸いでございます。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

6/10 Okay

alexia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room had a musty smell that didn't go away.

10/10 Excellent

MAURIZ ANTONI

Stayed 3 nights in Jul 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 29 Dec 2023
この度は東横INN町田駅小田急線東口をご利用いただきまして誠にありがとうございます。高評価も頂き誠にありがとうございます。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to station, clean and well maintained
Stayed 2 nights in Jun 2023

10/10 Excellent

Keita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service
The people who work here sincerely care about the quality of your stay and I am so glad I came here. I will definitely some again. Everyone, from folks cleaning to folks who greet you - everyone is 100% in on making your stay the best it can be. So good.
Stayed 3 nights in Jun 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Keita 様Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
My first hotel on our first visit to Japan and it was truly amazing. Has all the toiletries you need, Free breakfast, near the station, great nice location. Not overwhelming place like Tokyo, Room was small for North America standard but it was perfectly lay out and every inch has purpose. I will go back on this hotel in Machida again!
Stayed 2 nights in May 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Ann 様Thank you very much for having us stay at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Sekiguchi

Stayed 3 nights in May 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Sekiguchi 様先日は東横イン町田駅小田急線東口にてご宿泊頂き誠にありがとうございます。またお客様にはご満足頂けて、たいへん嬉しく思います。ありがとうございます。お客様のお帰りをいつでもお待ち申し上げております。

10/10 Excellent

Collin

Stayed 3 nights in May 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Collin 様この度は東横イン町田駅小田急線東口にご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。より良いサービス向上を目指し精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

4/10 Poor

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We stayed 4 nights and was told housekeeping will not clean our room, make beds or take out trash because we reserved our rooms through Expedia. Expedia did not mention this when I reserved our rooms via phone or seen this exception on Expedia's website describing the property. Disappointing an otherwise super vacation.
Stayed 4 nights in Apr 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will take seriously about your opinion and use it as a material for future improvement.

4/10 Poor

Mike

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 30 Dec 2023
Mike 様先日は東横イン町田駅小田急線東口にご宿泊頂き誠にありがとうございます。お客様にはご満足頂けず大変残念に思います。これからも日々精進して参ります。また機会がございましたら是非ご利用くださいませ。

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed. Loved the breakfast too.
Stayed 5 nights in Feb 2023

10/10 Excellent

De Luna

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 3 Jan 2024
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

John

Stayed 2 nights in Nov 2022

8/10 Good

Hiroko

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Mostly friendly receptionist but a lady.
Stayed 3 nights in Sep 2022

6/10 Okay

Tetsuo, City

Disliked: Amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Youpu

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price,and very clean room. it was near from station.
Stayed 1 night in Nov 2019

10/10 Excellent

susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Was close to both JR and Odakyu lines. Very convenient and clean. Good price and was very confortable
Stayed 1 night in Sep 2019

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MH
It was clean and comfortable.It is good located in the city.
Stayed 5 nights in Jan 2019

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Hot water pot in room did not work.. TV on wall next to bed makes it impossible to relax and watch. The free breakfast was very nice!! Front desk girls were helpful too!
Stayed 1 night in Sep 2018

6/10 Okay

Darrell

Liked: Staff & service, property conditions & facilities
Cheap but nice stay
Was a nice hotel. No pool or gacuzzi. They wanted extra money For additional towels. Free WiFi so I was happy.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel.
Good firm beds, fluffy towels, helpful staff, nice breakfast - but very busy on Sunday morning. Good location for Odakyu Machida station and plenty of shops within easy walking distance.

8/10 Good

Fumika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食サービスの品が意外と多くて、特に野菜系の品も豊富で嬉しかったです。 部屋も清潔でした。コスパ良しだと思います。
Stayed 1 night in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 13 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。朝食にご満足頂けて、大変嬉しいです。お客様には益々ご満足頂けますよう、精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Youko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 13 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。またお客様にはご満足頂けて、幸いでございます。ますますお客様には喜んで頂けますよう、日々精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

8/10 Good

natsue

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 13 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。また高評価も頂き誠にありがとうございます。さらなる向上を目指し、日々精進して参ります。お客様のまたのお越しを従業員一同お待ち申し上げております。

10/10 Excellent

yuko

Liked: Cleanliness, staff & service, property conditions & facilities
2日間お世話になりました。 スタッフの方の対応も良く、お部屋も綺麗でした! ありがとうございます!!
Stayed 2 nights in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 9 May 2024
先日は東横イン町田駅小田急線東口にてご宿泊頂き誠にありがとうございます。またお客様にはご満足頂けて、たいへん嬉しく思います。ありがとうございます。お客様のお帰りをいつでもお待ち申し上げております。

8/10 Good

Shinya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
チェックインの際ネット決済済みの為、手続きに困っていたところ、まとめで口頭で対応してくれて他の方に迷惑かけることなく処理ができた。 希望するとするなら、朝食時の混雑でゆっくりできなかったところは、今後に期待したい。
Stayed 1 night in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 7 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。朝食はお部屋でも召し上がれます。ご案内が足りず誠に申し訳ございませんでした。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

6/10 Okay

Satomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
禁煙室か確認せず予約してしまいましたが タバコの匂いがキツく残念でした。 それ以外はホテル周辺で飲食物を購入し 部屋でゆっくりと過ごせたので良かったです。
Stayed 1 night in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 7 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。次回は是非禁煙のお部屋を選んで頂けると幸いでございます。ホテル近辺にはたくさんの飲食店もございますので、併せてご利用くださいませ。

10/10 Excellent

RISA

Liked: Staff & service
Stayed 1 night in May 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 7 May 2024
先日は東横イン町田駅小田急線東口にてご宿泊頂き誠にありがとうございます。またお客様にはご満足頂けて、たいへん嬉しく思います。ありがとうございます。お客様のお帰りをいつでもお待ち申し上げております。

8/10 Good

Yasuhito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の席が足りない 朝食は有料、選択制にすべき
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 7 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。朝食に関しましてお客様にはご不便をお掛けし誠に申し訳ございませんでした。朝食はお部屋でも召し上がれますので、ぜひご検討くださいませ。また貴重なご意見誠にありがとうございます。

8/10 Good

Yayoi

Liked: Property conditions & facilities
駅から近くよかったです。
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 2 May 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。またお客様にはご満足頂けて、幸いでございます。ますますお客様には喜んで頂けますよう、日々精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

8/10 Good

Shigeki

Liked: Cleanliness, staff & service, property conditions & facilities
宿泊先から出発する時間帯(午前10時前)になるとエレベーターが満席となる事が多く、ゆうに10分以上待たされた。できれば別手段(階段等)で1階フロントまで降りられるようにしてほしい。
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 26 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。エレベーターが混雑し、お客様にはご迷惑をお掛けして大変申し訳ございません。また非常階段がご利用頂けますことをお知らせしておらず申し訳ございません。非常階段もご不便をお掛け致しますが、併用して頂ければと存じます。

8/10 Good

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 26 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。またお客様にはご満足頂けて、幸いでございます。ますますお客様には喜んで頂けますよう、日々精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Keiko, Ikuno-ku Osaka-city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋は清潔でしたし、朝食サービスもスタッフの方々の気持ち良い挨拶から始まり、心地よい時間を過ごせました
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 26 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。お客様にはご満足頂けてとても幸いでございます。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Ikuyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方が親切 
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 21 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。お客様にご満足頂けてとても嬉しいです。スタッフもお褒め頂き、誠にありがとうございます。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Hiromi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で便利でした。また、利用したいと思います。
Stayed 1 night in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 21 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。またお客様にはご満足頂けて、幸いでございます。ますますお客様には喜んで頂けますよう、日々精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。

8/10 Good

yoshik

Liked: Amenities
静かで良かった
Stayed 2 nights in Apr 2024
Response from 東横INN町田駅小田急線東口 くちこみ担当 on 21 Apr 2024
この度は東横イン町田駅小田急線東口をご利用頂き誠にありがとうございます。またお客様にはご満足頂けて、幸いでございます。ますますお客様には喜んで頂けますよう、日々精進して参ります。お客様のまたのご利用を従業員一同心よりお待ち申し上げております。