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Reviews of Clark Marriott Hotel

5 out of 5
Clark Marriott Hotel
5398 Manuel A Roxas Highway, Clark Freeport Zone, Mabalacat City, Pampanga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 145 reviews" "
Rating 8 - Good. 27 out of 145 reviews" "
Rating 6 - Okay. 12 out of 145 reviews" "
Rating 4 - Poor. 9 out of 145 reviews" "
Rating 2 - Terrible. 2 out of 145 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Travelled with partner
Wish the room was bigger.
Stayed 1 night in Mar 2024

10/10 Excellent

Takeshi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was middle of nowhere, there are no transportation to/from city
Stayed 5 nights in Mar 2024

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size, very comfortable beds, warm showers and good wifi.. what moee could you need? Pool area was of resort quality. Very gorgeous spot. Had to walk at least 20 minutes to get to any good restaurants and with so much construction on the roads, it made it even more tricky.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ana Liza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and tidy. Its close to some food establishments. In my opinion, the price for breakfast buffet is quite high of a price. If lets say if the price was brought it down to a more reasonable price. People like myself will enjoy eating breakfast and would not go out.
Stayed 2 nights in Feb 2024

8/10 Good

Evalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and comfortable short stay away
Stayed 3 nights in Nov 2023

10/10 Excellent

Charles Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Iluminada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that everything is conveniently all around but the most part that I did not like is the shower fixtures. Does not work good even when we had our first time and nothing changed. I think they have to work on their bathroom fixtures. Other than that everything is good.
Stayed 1 night in Nov 2023

10/10 Excellent

Corrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Aristotle

Travelled with family
Disliked: Staff & service
Not what you can expect for a 5 star hotel. Overall I would say 3 stars.
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Stayed 2 nights in Oct 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff. Robby, Ruth, July, Forbert, and the front door staff were excellent.
Stayed 7 nights in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Front office is slow when checking in
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Charles

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay and the staff were very friendly.
Stayed 1 night in Jun 2023

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will not choose Clark Marriott again
The first thing I noticed about the room is that there were just 2 small drawers in the closet to put our clothes. Not sure where they expect travelers to put their clothes if they have more than a small drawerful. We had 2 large suitcases. Arriving in the evening very tired, we ordered rice for the equivalent of $2.50 delivered to the room. After signing it to the room and putting on the do not disturb sign, we were twice interrupted by the room service delivery knocking on the door to tell us I needed to pay the $2.50 now on credit card. I asked them if they understood what do not disturb meant and told them I would deal with the payment in the morning. The room we were given was right next to the swimming pool with a balcony. At 5:00 am workers would be talking loudly in hallway and moving what sounded like equipment, obviously waking us up. This happened the next morning as well. Our complaints were accepted with many apologies, but nothing really changed. When I called for ice, because I can't get it myself, I repeatedly had to call twice and it took about 30 min. or more. The lotion in the room was essentially empty when we checked in, and the conditioner was empty as well. There are apparently some systematic training deficiencies here. Not the experience I expected at a Marriott. We won't stay there again.
Stayed 3 nights in Jun 2023

6/10 Okay

Clifford

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed the buffet breakfast. The room had a broken shower faucet. I wanted to call the front desk, but we got back late at the hotel; therefore, it was no use calling the front desk. It seems there is a blind to cover the glass between the shower and the bed area, but it would not go down. So, when I’m sleeping and my wife used the restroom, the light woke me up. The staff members were the best! They were very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Shannen

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Geraldine

Stayed 1 night in Jun 2023

6/10 Okay

Helene

Stayed 1 night in May 2023

10/10 Excellent

bart

Travelled with family, Travelled with partner
hotel, big rooms. Charmaine was very helpfull
Stayed 1 night in May 2023

10/10 Excellent

Sharla Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. Marriott staff were nice especially Matt who was polite and gladly assisted us with our needs.
Stayed 2 nights in Apr 2023

10/10 Excellent

Eliaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
Stayed 5 nights in Jan 2023

6/10 Okay

emma, Palmetto Bay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy. Could hear people above, outside and next rooms. It is in a good location, attached to another hotel with casino and additional restaurants so lots of options.
Stayed 5 nights in Aug 2022
Response from Nica on 22 Aug 2022
Dear Emma,Good day!Thanks for flagging this issue. We'll make sure to take this up with our team, so we can determine how to prevent this from happening again.We're delighted to know you appreciate the hotel's location, and we hope you were able to enjoy not just the hotel's amenities, but the destinations around Clark as well.Looking forward to seeing you again in the future.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get-away
Very nice relaxing weekend. The hotel was fully booked but everything was working smooth in order. The only think i like to mention that the pool Chairs are not working for older people. There are to low on the floor to sitting on. There looking nice modern but not practical.
Stayed 2 nights in Jun 2022
Response from Nica on 20 Jun 2022
Hi, Pierre! Thanks for taking the time to leave a review. We're glad you had a wonderful experience at Clark Marriott. As for the pool chairs, we'll make sure this reaches our leaders so we can do something about it. We hope to see you again soon. Stay well.

4/10 Poor

Daniel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Dust and old linen
Room was dusty, noticed it floating up from the bedsheets, the fitted sheet on one of the beds was rough. Everyone had burning watery eyes. The rug had a 1 foot diameter stain. Good points, room was very quiet, had all amenities and functioned well. Invisible staff and no comment when I informed them of the issues. Full Breakfast but food was tasteless. No where near Marriott standard.
Stayed 1 night in May 2022
Response from Nica on 20 Jun 2022
Hi, Daniel! Thank you for leaving a feedback. We're happy to know that the room had all the things you needed. We are truly sorry to find our that the food we offer is not to your liking. We hope you can tell us more so we know how to improve this. Please be assured that we hear you, and we take all your comments for consideration. We hope you'll give us another chance soon to make this right for you. Stay well.

10/10 Excellent

Franci

Stayed 1 night in Apr 2022

10/10 Excellent

Henry, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2022

10/10 Excellent

Jonghun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to escape the normal days
Stayed 1 night in Feb 2022

8/10 Good

Mona Rolaida

Stayed 1 night in Feb 2022

10/10 Excellent

Lyndon

Liked: Cleanliness, property conditions & facilities, room comfort
Sweet Stay in Marriott
The staff were so sweet to even put up a welcome greetings in our room. They were also very cordial and caring.
Stayed 2 nights in Feb 2022

10/10 Excellent

Shahbaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good to stay there everything was perfect
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise - Happy anniversary!
The stay was just as awesome as their friendly staff. Aside from the fact that most of them are Kapampangan, it feels homey to see them assist you all the way through. I'm surprised that bottled water is an essential part of our stay especially in the pool area. It was a short and sweet stay. I love the decor that they've put for our anniversary. Much appreciated!
Stayed 1 night in Sep 2021

10/10 Excellent

Lewis Donavon, Missouri City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2021

10/10 Excellent

eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to thank the staff and a management for making my friends birthday really special thank you guys for a balloon on the cake I can ask for anything more than one thank you
Stayed 1 night in Aug 2021
Response from Nica on 20 Aug 2021
Hi, Eddie! We're delighted to know your special day was well-spent here at Clark Marriott Hotel. Thanks for choosing to stay with us, and we look forward to seeing you again soon. Stay well!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
We enjoyed our 1 night stay. The hotel was so clean and we felt very comfortable. The hotel staffs was also very friendly, the lady at the reception let us check-in a bit early and let us check-out after noon. I also like to give a shout out to July, who helped us with our luggage. We will visit again.
Stayed 1 night in Jun 2021
Response from Nica on 17 Aug 2021
Thank for the wonderful feedback, Richard. We'll make sure July reads this message from you. We look forward to seeing you again soon. Stay well!

6/10 Okay

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well trained and very helpful staff
Went there this valentine's weekend, The frontdesk reception and concierge serve us well start from check. They also done a great job on helping me prepare a roses suprise in a very short time. Although the room wasn't totally well maintained (a chair was bit broken) and smoking area and equipment weren't friendly, but I would back there again due to their worming service.
Stayed 2 nights in Feb 2021
Response from Nica on 17 Feb 2021
Dear, Guest, We appreciate you sharing your experience, and we're happy to be a part of your Valentine weekend. We'll make sure to keep our furniture in tiptop shape -- thanks for the heads-up! See you again soon!

10/10 Excellent

Monico, New Jersey USA

Liked: Staff & service, amenities, property conditions & facilities
Very covinience place and a full relax ambience !!!
Stayed 1 night in Jan 2021
Response from Nica on 17 Feb 2021
Hi, Monico! We're happy you had a relaxing staycation. Thanks for choosing Clark Marriott Hotel. 'Looking forward to your next stay!

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clark Marriott Hotel is fabulous! Superb accommodation and service! Great dinner buffet as well! We had an awesome stay and great New Year celebration! Will definitely go back at this fantastic hotel! Thanks Marriott!
Stayed 1 night in Dec 2020
Response from Nica on 5 Jan 2021
Hi, P! We are delighted to know that you had a stellar experience at Clark Marriott Hotel—during our New Year Countdown, no less! Thank you for this wonderful feedback, and we look forward to seeing you again soon! From all of us here, we wish you a prosperous 2021!

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Hot shower not working
My second time staying here. Wanted to give them a chance after a disappointing stay last time. My problem this time is the shower. The shower's hot option is not working. Reported it and they maintenance was coming but it did not. Followed up again. But it was night already and still maintenance didn't show up and just let it go. Although they brought an apology fruit basket but still issue was not fixed. Was not happy with my stay. Also, balcony is too dusty and seemed no one cleaned it.
Stayed 1 night in Aug 2020
Response from Nica on 27 Aug 2020
Hello! Good day! Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an improved service in the future. Please email us at clarkmarriotthotel@marriott.com with any further comments or suggestions you wish to share. Again, we appreciate you taking the time to review our business.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall beautiful hotel. Can't complain about anything. What's more, after checkout wife left her jacket in a closet and didn't miss it until the following day. She had an envelope in her pocket containing 10,000.00. The jacket and it content had been turned in by room service. She retrieved the jacket and its content the next day and left 1000.00 reward for the person who turned it in.
Stayed 5 nights in Jul 2020
Response from Nica on 14 Aug 2020
Hello! We appreciate this great review. Thank you very much for choosing Clark Marriott Hotel. We are thrilled to know that we were able to give you the 5-star experience you deserve. Looking forward to your next stay with us. Until then, stay well!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
a bit disappointed
I was actually quite disappointed for a few reasons: On the hotels.com site, it is says the room has a shower-tub combination but when I checked in, it's only a shower - no tub. I raised this concern with the reception and they told me the one in hotels.com is not accurate. Also, I initially booked the one with the balcony however I noticed that it's a double bed so I told them I only need a king bed which they accommodated me. All this time, it shows in hotels.com that it has the golf view, but when I got to my room, it's not. Another thing are the bathroom towels - for a five star hotel, I am expecting nice, fluffy towels but the ones provided to me are just too rough, looks like it has been the towel of the hotel for a very long time. I asked for a new set but it's all the same. On a positive note, room is very clean, very relaxing, wifi is fast, people are very nice and accommodating, food is ok.
Stayed 1 night in Jul 2020
Response from Nica on 14 Aug 2020
Hello there! First of all, we would like to sincerely apologize for the oversight regarding our page on Hotels.com. We have now been able to fixed this glitch so that we can avoid confusion in the future. We would also like to thank you for pointing this out. We hope we can make it up to you in your next stay, so that you can experience the 5-star hospitality that we take pride of.

8/10 Good

emer, San Diego, CA

Liked: Staff & service, amenities, property conditions & facilities
World class. Our room is wide, modern and spacious. We have a view of the golf course. Staff is friendly and helpful. Upgraded to executive lounge but the food is horrible. Otherwise we have a pleasant stay.
Stayed 2 nights in Jan 2020
Response from Nica on 6 Feb 2020
Hi, Emer! We're glad you appreciated our guest rooms and our friendly associates. As for the food, we're sorry you were not satisfied with the quality. 'Hope you can let us know further about your experience, and how we can further improve. Again, thanks and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Nica on 6 Feb 2020
Thank you for the positive rating. We hope to serve you again soon!