Search Residences in MRT Bandar Utama SBK09

"Early check in "

"I normally don’t write negative reviews, especially for a hotel I was genuinely excited to stay at. I had been looking forward to experiencing one of the Shangri-La hotels. Unfortunately, due to the recent war in the Middle East, I had to postpone my travel plans since my return flight to the U.S. would have routed me through Dubai. When I first reached out to the hotel, they seemed accommodating. However, after a lot of back-and-forth communication, they ultimately decided not to issue a refund because the reservation was non-refundable. I then asked whether they could at least provide a credit for a future stay, since traveling through the Middle East during this time simply does not feel safe. Unfortunately, they were unwilling to offer any flexibility and subsequently ignoring my emails. I made it clear that I had no intention of canceling my stay and was only doing so because of these unsafe and uncertain circumstances, including not knowing whether airspace in Dubai would remain open. Despite explaining this, the hotel still chose not to make an exception. Because of this, I am extremely disappointed with the level of customer service. The room itself was not particularly expensive—around $200 total for two nights—so this was never really about the money. What upset me most was the lack of empathy and willingness to accommodate a guest dealing with an unpredictable and potentially unsafe situation. "

"It's a very good hotel, very clean, very quiet, and the staff is very friendly. I recommend it."

"Room was clean bud very tidy. Breakfast is fresh and abandon. For shopping the malls are nearby at walking distance."

"We stayed in a Grand Executive Suite and enjoyed the space and layout. We were there for a long stay and the beds became a problem. The main bed was a little firm for us but was sorted with a topper. We had prearranged for a single bed "

"centrally located to public transport and Malls. easy access to klia train serivce. breakfast was excellent had the Rawa dosa very nice made by an expert"

"Outstanding value for money — genuinely hard to beat in KL. I stayed in a Genius Suite which was enormous, beautifully furnished with a four-poster bed, chaise longue, and a gorgeous arched window. The bedding deserves special mention: proper feather pillows and Egyptian cotton that made for the best night’s sleep of my trip. It’s those details that separate a true five-star experience from the rest. The Majestic has real character. In a city where many upscale hotels feel like interchangeable corporate properties, this one stands apart with its colonial heritage and distinctive atmosphere. It feels worthy of the Autograph Collection branding — individual, considered, and with a genuine sense of place. The smokehouse bar alone is worth a visit even if you’re not staying. Staff were friendly, efficient, and welcoming throughout. Everything felt well-run without being overly formal. The only slight caveat is location. While centrally placed on paper, it doesn’t quite have the walkability of areas like Mont Kiara or Bukit Bintang — you’ll likely need a Grab for most outings. That said, if you’re happy with that trade-off, the quality of the room and the price point make this an exceptional choice. For what you’d pay for a basic chain hotel room in London, you’re getting a genuine suite in a landmark property. Highly recommended."

"The only problem was one day I came back after a long day and they were cleaning the room at 6pm"

"All good"