Dear Kathlene,Thank you for taking the time to leave a review. It is unfortunate that you weren't able to stay with us on this occasion due to some issues. Unfortunately, we do not offer free transportation to and from the airport to us, but we liaise with many taxi companies in the area and my colleague had given you the numbers for these companies to make a booking to get to us. As per the cancellation policy for your booking, you had paid in advance for this reservation and it had stated it was non-cancellable or refundable. For all of our guest we try our best to help out in every situation, but as you paid through Expedia and not directly with us, they would need to be contacted. If there is anything more we can do, please feel free to contact us.Kind regards,

Thank you for taking a moment to share your experience. Our team is so glad to hear that you enjoyed your staying. We look forward to seeing you again soon.Kind Regards,Front Desk

Thank you for sharing your review with us. We are so delighted to hear you were welcomed by our staff with smiles and they where eager to help when you needed. We hope you’ll stop by again soon when you’re in the neighborhood.Best Regards,Front Desk Team

Dear Guest,Thank you for taking the time to leave a review of your stay with us at Hilton Garden Inn Luton North, we appreciate your high score of 8! Although it was for a sad occasion that you stayed with us, we are glad that our staff were able to make your stay comfortable and everyone was friendly and welcoming. We are sorry for your loss. We hope that you come back again soon!Kind regards,

Dear Guest,Thank you for taking the time to leave a review of your stay with us at Hilton Garden Inn Luton North, we appreciate your high score of 8! We hope that you enjoyed every aspect of your stay. Our staff work very hard to provide excellent service for all guests that come to stay with us. If there is ever anything that we can improve on, please let us know, as we strive to be better with each piece of feedback we receive.Kind regards,

Dear Mr. Canham, Thank you for taking the time to share your review. We regret that your stay didn't meet your expectations and apologise for the issue you mention about the beds, pillow and the bedding. The bed has been designed to provide comfort for everyone, this is due to the state of the art adjustable dial that controls the hardness of the mattress. However, we thank you for your honest comments.We will address these issues with our team to ensure a better experience for our guests. Regarding room service, we apologise for the inconvenience with the food, was excessively oily and flavourless. The selection of dinner menu are carefully chosen to please all our guests' tastes, however, we are constantly trying to improve the variety and quality of food items that we offer. Please do not hesitate to let us know at the time of any concerns, we will always do our best to find a convenient solution as we texted you on our message system during your stay if everything is fine and we received reply from you that all is good. We welcome any suggestions on how we could improve, please accept our sincere apologies for any offence caused. We very much hope to be able to welcome you again.Kind Regards, Hilton Garden Inn Luton North

Dear Barbara,Thank you for taking the time to share your feedback. We are sorry that your stay didn't quite entirely your expectations. We strongly encourage our guests to inform us of any issues they come across, as we are committed to promptly resolving them.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Hilton Garden Inn Luton North

Dear Anthony,Thank you for taking the time to share your feedback. We regret that your experience didn't entirely meet your expectations.We strongly encourage our guests to inform us of any issues they come across during their stay, as we are committed to promptly resolving them.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

Dear Michael, Thank you for taking the time to review your stay. We appreciate your kind comments about our good service and our spacious, clean room. We are glad that you enjoyed your breakfast at the restaurant. Your comfort is very important to us, and we would like to apologize for any inconvenience during your stay. Please know that your comments have been duly noted. We look forward to welcoming you back in the future. Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

Good evening Loris, Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you found our staff to be very warm and accommodating. Thank you for your generous score of 5 out of 5. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.Kind Regards, Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

Good evening Derrick, Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you found our staff to be very warm and accommodating. Thank you for your generous score of 5 out of 5. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.Kind Regards, Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

Good afternoon Sajeel,Thank you for your response. I am terrible sorry to hear that you did not enjoy your most recent stay with us; scoring us 2 out of 5. Would you care to enlighten us on the problems you experienced during your stay, or the reasons why you have scored us so low? Please feel free to contact us on our website. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

Good afternoon Mark,Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you enjoyed the luxuries of our feature rooms/junior suites. Thank you for your generous score of 10 out of 10. In future, subject to availability, you may be able to request rooms 235 or 236 when you stay with us again!Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

Good afternoon Louis,Thank you for your response. I am terrible sorry to hear that you did not enjoy your most recent stay with us; scoring us 1 out of 5. Would you care to enlighten us on the problems you experienced during your stay, or the reasons why you have scored us so low? Please feel free to contact us on our website. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

Dear Michael,Thank you very much for your review. We appreciate your kind mention of our team's friendly service.It is great to hear that you enjoyed your breakfast and found our room is spacious and comfortable. We are sorry to know you had problem with the TV in the room, we will address this issue to our maintenance team to ensure that all our guests have a pleasant stay. Please do not hesitate to let our reception know if you have any problem with your room, our team is always available to help address any concerns you may have. It would be a pleasure to welcome you back in the future.Kind Regards, Guest Service AgentHilton Garden Inn Luton North

Thank you for taking the time to leave feedback from your stay with us, we are sorry that you did not have a good experience while staying with us and that you experience disturbances from other guests. We hope that any future stay you may have with us will exceed your expectations.Wishing you a Happy New year,HGI Luton Reception Team

Thank you for taking the time to leave your feedback, we are sorry that you did not have a good experience with us at HGI Luton. We hope that for any future stays you may have with us we will exceed your expectations.Wishing you a Happy New Year,HGI Luton Reception Team

Dear Mark, Thank you for taking the time to share your review .We’re pleased you had a pleasant stay overall. Please let us know at the time of any concerns we will always do our best to find a convenient solution.We all hope that we have the pleasure of welcoming you back on your next stay.Kind Regards, Guest Service AgentHilton Garden Inn Luton

Dear Abraham, Thank you for sharing your experience at our hotel. We are glad to know you enjoyed your stay. It would be a pleasure to welcome you back. Kind Regards, Guest Service AgentHIlton Garden Inn Luton

Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our hotel and found the staff friendly and the food delicious. We do apologize that the bathroom wasn't in perfect condition. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear guest, sorry to hear you have bad experience while you staying with us. We don't mind to provide you milk for your tea at all. We will investigate this and give my team more training about this situation. I apologize for any inconvenience cause.

Thank you for taking a moment to share your experience. I am happy to hear you found your guestroom and our customer service to your liking. Was there anything we could have done differently to improve this score? Please feel free to provide us with any feedback necessary. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Dre Derose, Front Office Supervisor

Thank you for your rating. Please let us know what we can make it better next time when you stay with us. Looking forward to see you in future stay.

Thank you to rate us 6. Please let us know if we can do anything to improve our service in your future stay.

Dear Onder, Thank you for taking a moment to share your experience, and for giving us a perfect score of 5/5. I am happy to hear that you found our hotel location convenient for you. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

Dear Doug, Thank you for taking a moment to share your experience, and for your score of 4/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

Dear Onder,Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and customer service to your liking. Thank you for a perfect score of 10/10. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

Dear Anthony, Thank you for taking a moment to share your experience, and for your score of 6/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

Dear Onder, Thank you for taking a moment to share your experience, and for your score of 6/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

Thank you for reviewing your staying. We are happy to see the 10th score and we are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to our hotel.Kind Regards,Raluca, Guest Service Agent

We're sorry to hear that your experience did not meet our standards. Please, if you can give us more details regarding the low score, reach out to us to discuss your experience, so we can work harder next time to ensure that similar issues do not occur in the future.Kind Regards,Raluca, Guest service agent

Thank you for leaving a review. Please feel free to reach out to our e-mail address to share your additional feedback, as we can see the score is being only 6, so in the future we can improve these areas so it won't be any issues with your staying. We hope you'll have a chance to come back soon.Kind regards,Raluca, Guest Service Agent

Thank you for your feedback. We're very sorry to hear about your recent experience. We hope you'll reach out to our e-mail address or contact us by our phone number to discuss your experience in more detail.Raluca, Guest Service Agent01582 435300

Thank you very much for your rating. We really hope to see you in future stay

Thank you so much for taking the time to leave us feedback. I am happy to hear that you had a good experience with us. We work hard to meet expectations like yours and we're happy to hear we hit the mark for you. We look forward to meet you soon again, until then, we are here if you need help or have any questions.Kind Regards,Raluca, Guest Service Agent

Thank you for taking a moment to share your experiene and for leaving us a good note. I'm happy to find that the hotel was to your liking, we hope to see you next time. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Mr. Mark,Thank you for taking the time to review your recent stay. We are glad to hear that overall you had a pleasant stay and we appreciate your feedback about our team who are always ready to go that extra mile for our guests. We aim to make every experience with us a memorable one, so it is very rewarding to hear that you enjoyed your stay. We look forward to seeing you again in future. Kind Regards,Hilton Garden Inn Luton North

Dear Steve,Thank you for positively reviewing your stay. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding. We look forward to welcoming you back in the future.Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

Dear Guest,We really appreciate your positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to seeing you again in the future. Kind Regards,Yayang PuspitaGuest Service AssistanceHilton Garden Inn Luton North

Dear Ms. Paula, Thank you for sharing your review, We are glad to hear that overall you had a pleasant stay, however, we are sorry that not everything met your satisfaction. We value feedback from our guests as it helps us to identify areas for improvement. We very much hope to be able to welcome you again.Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

Dear Ms Annette,Thank you for your kind words about our hotel. I am happy to hear you found your room pleasant, the meals to your liking and our staff friendly, ready to help whenever you need. :) We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Luton North

Dear Mark, thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Luton North

Thank you for giving us perfect score. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.Kind Regards,Reception team

Thank you for leaving a review on our hotel, we appreciate the time you have taken to leave a review on our hotel. Thank you for staying, we hope to see you again soon!

Dear Nakiall,Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. :)Sincerely,Raluca-Stefania AngeriuHilton Garden Inn Luton North01582 435300

Dear Dawn Fray,Thank you for taking a moment to share your experience. I'm sorry for finding your first room with problems, but I am happy to hear you found the new room in a good condition, the bed to your liking and the staff helpful.We are refreshing our rooms and in the future they will all ''come back to life''. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. :)Sincerely,Raluca-Stefania AngeriuHilton Garden Inn Luton North01582 435300

Thank you so much for rating us 8. We been trying to renovate slowly. Hope you stay with us in the future.

We're very pleased that you had a great stay with us at Hilton Garden Inn and hope that you enjoyed the Swim Event just as much as the stay you had with us.

Dear GuestGood Evening. We hope you keeping well. We have been trying to contact you about over charge. We are sorry for any inconvenience that happen while you are staying with us. We have been investigating about the charge that you mention. There is no amount 300 CAD on the bill. However, I can understand that you feel frustrated and feel not safe. If you still hesitate about the charge please contact me directly through the email I have sent you. Sorry again for inconvenience.