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Reviews of Hotel Splendide Royal

5 out of 5
Hotel Splendide Royal
Riva Antonio Caccia, 7, Lugano, TI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 250 out of 324 reviews" "
Rating 8 - Good. 51 out of 324 reviews" "
Rating 6 - Okay. 12 out of 324 reviews" "
Rating 4 - Poor. 8 out of 324 reviews" "
Rating 2 - Terrible. 3 out of 324 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mihaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with a great view of lake Lugano.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Stayed 2 nights in Mar 2024

10/10 Excellent

nino

Liked: Cleanliness, staff & service, amenities
Beautiful historical hotel, with majestic views over lake Lugano
Stayed 1 night in Mar 2024

10/10 Excellent

John Czerwein

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Beautiful and the service was impeccable! We would love to come back in the Summer months! The food was so delicious and the breakfast buffet perfect!
Stayed 3 nights in Nov 2023

6/10 Okay

Tat Pui

Liked: Staff & service
Old ; needs upgrading;
Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Bobbilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

matthew, Gotha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Americans abroad
Nice hotel with views of Lake Lugano and easy walk to the main shopping and dining area of Lugano. Staff was helpful and accommodating. Clearly a hotel that caters to a large US guest contingency - seemed that all other guests were also from the States.
Stayed 2 nights in Sep 2023

4/10 Poor

Andrei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexander

Stayed 2 nights in Sep 2023

10/10 Excellent

Michela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely few days but the like
Stayed 4 nights in Sep 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is absolutely stunning and the staff always went above and beyond to ensure we enjoyed our stay to the fullest! I highly recommend this hotel not only for the amazing customer service and attention to detail but also it is in an ideal location.
Stayed 3 nights in Aug 2023

8/10 Good

Joanne

Stayed 1 night in Jul 2023

10/10 Excellent

Jared

Stayed 1 night in Aug 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Stephanie Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I Due Sud restaurant was excellent
Stayed 3 nights in Jul 2023

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The Management on 8 Jul 2023
Dear RohitWe are so happy that you had a great stay with us and you appreciated all our services.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino.best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent location and Staff
The location is spectacular ... right on Lake Lugano and within walking distance to the city center. The building has two sides ... a newer and older wing. The old wing is dark and tired. I do not recommend it. But the new wing is beautiful and comfortable. The staff could not be nicer from the porter to the desk staff. The breakfast is fair but the dinner was excellent.
Stayed 3 nights in Jun 2023
Response from The management on 8 Jul 2023
Dear Guestthank you for recommending our property; we are more than pleased to read that you enjoyed your stay with us and that our Staff has been very helpful.Nice that you appreciated the breakfast!We hope to welcoming you again really soon at the Hotel Splendide Royal and we remainWith best regards from Switzerland.

10/10 Excellent

Phil

Stayed 1 night in Jun 2023

2/10 Terrible

Amin

Travelled with family
Disliked: Cleanliness, staff & service
Unfortunately the room they provided us was not what they had advertised on Expedia
Stayed 2 nights in Jun 2023

10/10 Excellent

Ozlem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views, elegant, antique interior yet child friendly
Stayed 2 nights in Jun 2023
Response from The Management on 18 Jun 2023
Dear OzlemThank you very much for choosing our hotel for your stay in Lugano.We are glade you appreciated our location near the lake and our interior design. We are happy to read as well that the service met your expectations.Thank you again for visiting us, we look forward to welcoming you back to the Hotel Splendide Royal Lugano,

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Splendide is a classic 140 year old exquisite hotel in the heart of Lugano. Situated on Lake Lugano, one can walk its shore for miles. Also walkable through Lugano's fabulous cobbled old town and it's Salumarias to Piazza della Reforma and it's people-watching restaurants. A real treat.
Stayed 5 nights in May 2023
Response from The Management on 18 Jun 2023
Dear JenniferThank you very much for choosing our hotel for your stay in Lugano.We are glade you appreciated our central location near the lake and our beautiful rooms with lake view. We are happy to read as well that the quality of our services has been appreciated.Thank you again for visiting us, we look forward to welcoming you back to LuganoBest regards

6/10 Okay

Aleksander

Stayed 1 night in May 2023
Response from The Management on 18 Jun 2023
Dear Alexnaderthank you for choosing our property for your stay in Lugano.Very pleased to welcome you soonBest regards

10/10 Excellent

Diana

Stayed 2 nights in May 2023
Response from The Management on 18 Jun 2023
Dear Dianathank you for the best score!We are so happy that you had a great stay with us and you appreciated all our services.Looking forward to welcoming you soonBest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Management on 18 Jun 2023
Dear Guestthank you so much for the best score!Looking forward to welcoming you back soon,

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Service. staff. Room.
Stayed 1 night in May 2023
Response from The Management on 18 Jun 2023
Dear Eduardothank you very much for your review, we are so glade to read such nice words regarding your stay.We work every day with the aim of making our guests' stay memorable and when we have this result, it is always a great success to celebrate!We can't wait to welcome you back in our beautiful Lugano and of course in our hotel.Best regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been on this trip for over three weeks. Most of the time we have been in 4 or 5 star hotels. Without a doubt, this hotel was a real pleasure. While we only stayed for one night, they treated us like royalty. From the first person we met from the hotel to the last one as we were leaving they were all very friendly and very nice. Lugano is a beautiful place and this place made it even better.
View from our balcony
Stayed 1 night in May 2023
Response from La Direzione on 18 Jun 2023
Dear Timthank you very much for sharing your experience with all the travellers. We are so proud to read nice words regarding our staff, they also will be glade to see that their wonderful job is appreciated!Thanks again for choosing us, we hope to have the chance to welcome you again in Lugano.Best regards.

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic property overlooking Lake Lugano. First luxury hotel in Lugano, still keeps up that fine tradition.
Stayed 4 nights in Mar 2023

10/10 Excellent

Mohammad

Stayed 2 nights in Mar 2023

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant old world hotel with gracious service.
Stayed 1 night in Mar 2023

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Just amazing! Beautiful ambiance. Piano player in bar was perfect. Great cocktails! Gorgeous appointed room with a view of the lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

Constantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, unique experience! Swiss hospitality at its best! Staff amazing!

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Amenities

10/10 Excellent

Abdulrahman

Stayed 1 night in Dec 2022

10/10 Excellent

sabahat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful rooms and spectacular view
Stayed 3 nights in Nov 2022

10/10 Excellent

Talia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, especially the older section, is beautiful. We enjoyed the lovely antique furniture in our room and the beautiful view of the lake. The staff were all very friendly and helpful, especially Nicole.
Stayed 4 nights in Oct 2022

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great service! Great location!
Stayed 1 night in Aug 2022

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Lugano 4 nights and Hotel Splendide was absolutely perfect in every way!!! A must if u are lucky enough to visit this breathtaking city!!!
Stayed 4 nights in Aug 2022

8/10 Good

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff are lovely, clean
Stayed 2 nights in Jul 2022

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class accommodations! Will definitely come back and stay at Hotel Splendide Royal again!!
Stayed 3 nights in Jun 2022

10/10 Excellent

Myroslava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2022

10/10 Excellent

Mike

Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Stayed 1 night in Feb 2022

10/10 Excellent

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lake view, great location
Stayed 1 night in Nov 2021

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel and experience of our vacation-and we went to 9 cities!. Gorgeous hotel, gorgeous setting and spectacular breakfast buffet. I look for Splendide hotels whenever i book another trip. Absolutely magnificent.
Stayed 2 nights in Sep 2021