Louisa Hotels with Swimming Pool

"We liked the location. A lot of places within walking distance. When we arrived were checked in, given key cards but no cookies and no explanation why the gentleman before me got a cookie. I came down later and asked for a cookie and the lady said they had to get more is why I didn’t get any. Key card has a piece of paper that said breakfast was served 6-10 am. Woke up next day, Sunday, and walked past the clerk to the breakfast room and no breakfast. Was told it’s 7am on Sundays. So, we left with no coffee and no breakfast and had Starbucks down the street. Pillows were a little lumpy, bathroom light also lights the wash sink which makes it hard to use bathroom at night without disturbing other people."

"Carpet ripped and torn at the threshold. It was a handicapped room and I fear it was destroyed by wheelchairs constantly going over it. Otherwise, room was very nice, quiet and comfortable."

"Breakfast was good. "

"A perfect place to stay in Prestonsburg, Kentucky!"

"The night staff lady on the walker was not helpful or friendly she was more worried about getting outside to smoke cigarettes than help the guests very rude and unattentive but the rest of the staff made up for her horrible customer service"

"You get what you pay for. "

"The fire alarm went off @ 1:30AM. There was no communication from management & some of the guests on my floor discovered there actually was a fire in a trash can in the outside smoking area ( which left a dark suite mark on the building and melted a 5-6 ft section of the soffit. The fire truck was not called and there was now communication from management about remunerating guests (e.g. by a discount on a night's stay in the future, etc) It was scary and quite disappointing."

"It was good."

"Great location close to restaurants and the river. Great staff, food was fresh. Great stay and everyone we met was super nice."