Best Western Los Gatos Creek Trail hotels

"The property is very convenient near the airport, front staff were friendly and welcoming. We stayed here 3 days but no one came to clean the room. There was no water bottle in the fridge. "

"Somehow masters seclusion despite being next to a freeway. You can't even tell. It's very impressive."

"This is a gem in Santa Cruz, everything about this hotel from the food to the room to the service was great."

"Amazing hotel! Great rooms, bathrooms and the bed is very comfortable! The bar and coffee shop area very nice to work or relax from and we went everyday. I’ve gone to Mountain View for work and this is the only hotel my team chooses. "

"Very nice"

"Check in was excellent. The room was alright the microwave was not in the room. Over all the ac working great filter needs to be replaced. Been sneezing entire time. The parking area so crowded and compact . Like hot wheels cramped. Other than that. Many places to go for Thai food as well Indian cuisine. "

"Room was not super clean Despite complaining ac went from 69 to 74 degree in 5 hours Did not haad time and energy to complaints and room change "

"Alrighty so the gal who checked us in was sweet as can be and the view from our room was gorgeous. That’s where anything positive stops. There was literally feces wiped on the bathroom walls. Bloody dried boogers on the bathroom floor. Mold in all the windows… but the absolute WORST part was when I went to shower, every single towel was dirty and used. Crusted things and the smell of the bath mat when unfolded - boy oh boy someone must have wiped their bottom and put it back. The smell was awful. But yeah - every single towel was dirty and used - smelled so horrid. I went to check with the front desk but the receptionist was gone for the night, the office doors all locked, so there was no way to get help either. So great check in gal, great view - one of the best I’ve seen as far as hearing waves crashing - but other than that this was the most disturbing hotel room I’ve ever been in and there was no one around to help remedy anything. I did not sleep a wink and left. This place needs to be reported to the health department. "

"The grounds are beautiful, and I was pleasantly surprised that the room entries were from inside corridors (vs. exterior doors.) "