4/10 Lemah
Julia V
Pengembara perniagaan
17 Nov 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
I arrived at 3 pm (check-in time) and my room wasn't ready. I waited until 4 pm and it still wasn't ready. I had things to do, so I couldn't wait any longer, but I needed to shower. They told me to use the pool bathroom, which has a room to get ready in. It was awful, but I managed to get ready for what I had to do, with people going in twice. I couldn't charge my phone and had to leave my luggage with them at reception. I complained to Expedia, they called the hotel, but the hotel didn't answer and I couldn't resolve anything. I arrived at the hotel again at 11 pm and that's when I got my room, but the key didn't work and I had to go all the way down again for them to do it again, and finally I got to the room. The room is quite nice and the bathroom is very pretty, it was very clean, and that's the only reason I'm giving it 2 stars. But I will never stay at this hotel again, not even for free. This is the first time I've written a bad review for a hotel. They are very irresponsible.
Julia V
Menginap 1 malam pada Nov 2025
