Genuine, warm staff were the only good thing about the property - until checkout when, like other reviews have mentioned, they were suddenly cold and very standoffish. So bizarre. Without going into a crazy-sounding rant, nothing about this property is 4 stars or worth the hefty price tag. Gross carpets, leaking ceiling, closed restaurant/bar, inaccessible pool, sparse dingy rooms, so much noise from the freeway, heating, and hallway. Not worth it, at all.