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Reviews of Hyatt Place Glendale / Los Angeles

3 out of 5
Hyatt Place Glendale / Los Angeles
225 W Wilson Ave, Glendale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 733 out of 1186 reviews" "
Rating 8 - Good. 294 out of 1186 reviews" "
Rating 6 - Okay. 85 out of 1186 reviews" "
Rating 4 - Poor. 34 out of 1186 reviews" "
Rating 2 - Terrible. 40 out of 1186 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytging was excellent
Stayed 2 nights in Apr 2024

8/10 Good

Loretta

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shahm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described
Stayed 2 nights in Apr 2024
Response from Isabella on 27 Apr 2024
Greetings from Hyatt Place Glendale,We greatly appreciate your kind review. We are so glad you enjoyed your stay with us!

6/10 Okay

Monica

Travelled with family
Breakfast
Stayed 2 nights in Apr 2024
Response from Isabella on 27 Apr 2024
Greetings from Hyatt Place Glendale,We appreciate your feedback on our breakfast. Just your your feedback helps us improve our staff and our breakfast.

10/10 Excellent

Phong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great compliment breakfast options, close to restaurants and Universal.
Stayed 2 nights in Apr 2024
Response from Owner on 25 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Celia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PET friendly
Stayed 2 nights in Apr 2024
Response from Owner on 25 Apr 2024
Celia. we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

MARIA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were professional and friendly. We really appreciated everyone’s great hospitality!
Stayed 3 nights in Apr 2024
Response from Owner on 22 Apr 2024
Maria, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Peggy M, Providence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Great location, staff. Definitely will return again. Highly recommended!!!
Stayed 3 nights in Apr 2024
Response from Owner on 22 Apr 2024
Peggy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

6/10 Okay

Karina, Cypress

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I was in town for business; I had my nanny with me to watch my newborn while I was at conference. The surrounding is perfect; you're in the heart of Glendale! There are plenty of restaurants and sights to see (the indoor mall, the outdoor Americana, etc) all within walking distance. These reasons are why we chose to stay here. The staff were friendly, the hotel is conveniently located, there is valet ons site...all good things, but here are the "bad" - no Room Service, cleanliness was not to high standard. Outside of those 2 things, this property was not bad. I will be exploring other options the next time I come back for business here, but if I can't find anything else; I wouldn't mind staying here again.
Stayed 2 nights in Apr 2024
Response from Owner on 19 Apr 2024
Karina, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

MARIA

The property doesn’t tell you about their VALET ONLY parking at hotel until you are there and they don’t help with directing you where you can go park your car.
Stayed 2 nights in Apr 2024
Response from Owner on 19 Apr 2024
Maria, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 22 Apr 2024
Oksana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here every time I travel to Glendale, CA
Stayed 2 nights in Apr 2024
Response from Owner on 16 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Maria Belen, CHULA VISTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great and plenty of space. Front Desk is efficient. Noise level could be better. Comp breakfast is definitely very low quality compared to other hotels.
Stayed 1 night in Apr 2024
Response from Owner on 16 Apr 2024
Maria, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Alan, Crewkerne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel in the heart of Glendale. Highly recommended.
Stayed 11 nights in Mar 2024
Response from Owner on 15 Apr 2024
Alan, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Saher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Owner on 15 Apr 2024
Saher, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kennith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exceptional customer service made up for two separate room issues! Jun on the staff was a breath of fresh air and probably provided the best customer service I have experienced in years! The front desk staff and valet staff were also very good. The bad was we were sent to an already occupied room on day one and then moved to a different room on day 2. The room move wasn’t the problem though because we understood there was a random leak, the problem was the lady at the front desk promised a room upgrade and a free meal for the inconvenience but we didn’t receive either. We got a $40 credit for a meal that cost $100 for our family and no room upgrade. I would still give a 5-star review though because the rest of the staff was a bright spot in a tough vacation experience.
Stayed 2 nights in Apr 2024
Response from Owner on 15 Apr 2024
Kennith, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

8/10 Good

Cossett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot don't have lights
Stayed 1 night in Mar 2024
Response from Owner on 10 Apr 2024
Cossett, thank you very much for your feedback! We hope to serve you again in the future.

8/10 Good

Anahit

Stayed 1 night in Apr 2024

10/10 Excellent

Lujia

Stayed 3 nights in Mar 2024
Response from Isabella on 28 Apr 2024
Thank you for your kind review! We look forward to your next stay with us

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members were super friendly and welcoming. Great overnight spot before our trip universal studios.
Stayed 1 night in Apr 2024
Response from Owner on 9 Apr 2024
Jennifer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

MIRTA, ELK GROVE

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is nice. When we got our room it did not have any toilet paper, Kleenex or towels. We had to ask the front desk. When the items were delivered the person did not knock before entering our room, he just helped himself in. That was not good! We spoke to the manager but nothing was done. The manager is a young kid with zero experience in customer service!!!!
Stayed 2 nights in Apr 2024
Response from Owner on 8 Apr 2024
Mirta, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Anahit

Stayed 1 night in Apr 2024
Response from Isabella on 28 Apr 2024
Thank you for taking the time to leave us a review. Your feedback is always appreciated and helps us improve. We look forward to your next stay with us.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estancia buena, el hotel estaba limpio y las habitaciones tienen buen espacio lo único que tendría que decir por lo menos mi habitación el colchón de la cama estaba medio hundido y el sofá cama se sentía los hierros tal vez deberían cambiar los colchones pero nada de terror, por lo demás todo muy bueno y el desayuno excelente lo único que el parqueo si cuesta 22 dólares o si eliges el valet son 38. Es un área tranquila y con muchas opciones de comida y puedes ir caminando al mall donde hay mucha variedad de lugares donde puedes comer, muy cerca del zoo otra opcion excelente
Stayed 2 nights in Apr 2024
Response from Owner on 8 Apr 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Bagrat

Stayed 1 night in Mar 2024
Response from Owner on 26 Apr 2024
Bagrat, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Owner on 8 Apr 2024
Derrick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Devinder

Stayed 3 nights in Apr 2024
Response from Owner on 25 Apr 2024
Devinder, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Tessa

Travelled with family
Disliked: Cleanliness, staff & service
The front desk woman at checked in told us our reservation was wrong and she did not have a 2 queen room for our family of 5 and we were being given a king. She kept repeating I guess the reservation is wrong, their computers crashed temporarily and eventually with our push back we were given a 2 queen room. We paid for a view room and have a 2nd floor room with a view of the buildings next door and a 7’ utility box.
Stayed 1 night in Apr 2024
Response from Owner on 5 Apr 2024
Thank you for taking the time to review us, Tessa. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Arthur, Scottdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room wad clean
Stayed 4 nights in Mar 2024
Response from Owner on 4 Apr 2024
Arthur, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sangita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and excellent staff. Had no problems during our stay and the breakfast buffet was very nice! Had a nice selection of shops near and dinner options too.
Stayed 5 nights in Mar 2024
Response from Owner on 3 Apr 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Navdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean rooms!
Stayed 2 nights in Mar 2024
Response from Owner on 3 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Anahit

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Owner on 8 Apr 2024
Anahit, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

margrete

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean staff , comfortable
Stayed 5 nights in Mar 2024
Response from Owner on 1 Apr 2024
Margrete, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Kathryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The location was great for what we needed, but the property itself is a bit dated. The biggest things (small but annoying) was lack of outlets on both sides of the bed (only on one), the pullout couch didn’t have sheets or blankets in the room, and the parking was really annoying at busy times.
Stayed 2 nights in Mar 2024
Response from jorge on 28 Mar 2024
Dear KathrynThank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Jorge SaltoFront DeskHyatt place

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024
Response from Owner on 15 Apr 2024
Jesus, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jaclyn

Stayed 1 night in Mar 2024
Response from Owner on 15 Apr 2024
Jaclyn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jennifer, Spring Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and helpful. The room is large and clean.
Stayed 1 night in Mar 2024
Response from Owner on 25 Mar 2024
Jennifer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

PATRICIA, stamford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location! Nice area! Breakfast has plenty of choices. Room is nice and spacious. Hotel charges for $37 per day for valet park Public parking nearby for $25 per day. Over all it is a very nice hotel
Stayed 2 nights in Mar 2024
Response from Owner on 19 Mar 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location. Lots of food around the areas and the Americana and galleria malls were so close to the hotel.
Stayed 4 nights in Mar 2024
Response from Owner on 18 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for visiting family close by. It also was close to the Galleria and great food.
Stayed 6 nights in Mar 2024
Response from Owner on 13 Mar 2024
Sharon, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Cesarene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Glendale Americana. Good breakfast. Friendly staff.
Stayed 7 nights in Dec 2023
Response from Owner on 11 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

George, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on 11 Mar 2024
George, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Fereshteh

Stayed 2 nights in Mar 2024
Response from Owner on 1 Apr 2024
Thank you for taking the time to review us, Fereshteh. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Owner on 4 Mar 2024
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Abdulwaseem

Stayed 2 nights in Feb 2024
Response from Owner on 21 Mar 2024
Abdulwaseem, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Claudia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was near stores and restaurants. The hotel had a heated outdoor pool, and even though it was cold out we were able to enjoy it. The breakfast buffet was great considering it was included. Loved the seating available in the lobby. We used it when we ordered in and would play a few card games together.
Stayed 4 nights in Feb 2024
Response from Owner on 27 Feb 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, great staff.
Stayed 2 nights in Feb 2024
Response from Owner on 27 Feb 2024
Scott, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sonam

Travelled with family
Liked: Property conditions & facilities
Safe to walk at night near to mall and restaurants.
Stayed 5 nights in Feb 2024
Response from Owner on 26 Feb 2024
We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 Good

norah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is located in a very convenient spot. CVS is just cross the street and many dining options nearby. There's a big shopping mall Americana just 10min walk away and the night view is great. Lots of people walking on the street at night so feels safe. The downside is mostly around the facility in the room, the room is clean but the lamp blinks often. The sofa bed is not quite usable because the foam has detached from the sofa itself, so if you sleep on it, the foam will actually float around and you might find laying on a big gap between foams. Strongly suggest the hotel to check those facilities. Otherwise everything else works well. The shower room is well designed and the staff were really nice. Regarding to parking, the hotel front desk will say they only offer valet parking for ~$35/day, however, there is a big parking lot behind the hotel and if you self park, it is about $20/day.
Response from Owner on 23 Feb 2024
Norah, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super friendly and helpful all that of them not just front desk and always available for anything I needed. Valet was pricey but totally worth it. Didn’t have to worry about my car at all. Breakfast was great a lot of options for my family.
Stayed 3 nights in Feb 2024
Response from Owner on 19 Feb 2024
Cynthia, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from Owner on 21 Mar 2024
Katrina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.