6/10 Boleh diterima
Christin
Mengembara bersama keluarga
21 Jan 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The room is old, the wallpaper are starting to peel off, the tiles in the toilet looks rusty.
Sleepers will be appreciated, tissues in the bed room, bigger trash can.
We had bad experience with one of the front desk staff upon check in. We arrived in the morning from Anaheim, my husband and my daughter were in a hurry to use the lobby rest room which apparently locked. I was in the line to check whether we can have an early check in or not. Then my husband approached the front desk in a rush, asking about the key to the restroom and without even listening to the question, the lady a the front desk told my husband to get in line. I understand the manner to get in line but it was an urgent situation, my husband just want to ask a question but got a pretty harsh answer right away. What makes it worse, there was other guest that cut the line and ask for his key and the lady gave it to him. Not fair. We traveled all the way from Indonesia, we have been traveling to other places in the US and other countries, that was the first time we had the situation of a locked lobby rest room in a big international chain hotel. We complaint to the manager and he handled the situation nicely, we could check in (even though when I asked the receptionist the first time, she said we couldn't check in early). The restaurant staff, the bellman were all very friendly. Overall it was a good stay.
Christin
Menginap 2 malam pada Jan 2026