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"When we arrived to check in the staff were lovely. They explained how the key card system on your phone worked and then escorted us to the building we were staying in, it was raining and the small touch of the umbrella didn't go unnoticed. The room was spacious and clean, we were a family of 4 and had chosen the room with the queen sized bunk beds. We were very impressed and would highly recommend the hotel. The shops and Earls court tube station were a 3 minute walk away. The Natural history museum were in close proximity (about 25 minute walk). "

"High standard - has been refurbed since my last trip - a few years back. A great hotel - staff also "

"Great choice for single travellers. The rooms are small "

"This is the second time I have stayed. Both times I have waited more than 15 minutes to check in and there were big queues. Other staff were clearly in the office behind reception but did not support their colleagues who were trying their best. The lifts are very slow and the rooms look old and tired. "

"The hotel is convenient for overnight stay for a connecting flight the next day however for the price I paid expected the room to be amazing. I was also told that I was upgraded which didn't seem like it... Rooms could use some updating - the carpet was stained and in general if felt dirty. I would have been fine if I paid 1/2 the price of what I paid. For over $250 a night you would expect a nice hotel room"

"Immaculate room, comfy bed. Well stocked minibar, all the essential amenities in the room. Staff are all friendly and helpful"

"Clean room, staff was very helpful. "

"Breakfast had a great choice, staff were all very kind and attentive. Room very comfortable and clean. "

"Good hotel , great location and definitely value for money "